2019 Toyota Highlander

DRCC MALFUNCTION. WHILE APPROACHING A SLOWER VEHICLE ON A HIGHWAY, THE CAR DECELERATES. IF WHILE DECELERATING I CHANGE LANES, THEN THE SYSTEM DOES NOT "SEE" THE CAR IN FRONT IN THE NEW LANE AND STARTS ACCELERATING TOWARDS THE CAR FULL SPEED APPROACHING THE CAR AND POTENTIALLY CRASHING INTO IT. THIS HAS HAPPENED SEVERAL TIMES AND I THINK I CAN REPLICATE IT.

IN MARCH 2020, I RECEIVED A "RECALL SAFETY" INTERIM NOTICE THAT MY 2019 TOYOTA HIGHLANDER IS BEING RECALLED. ON MARCH 21, 2020, I CALLED MY LOCAL DEALERSHIP (KOON'S ARLINGTON) WHERE I PURCHASED THE VEHICLE FROM ON JANUARY 31, 2020. I SPOKE TO [XXX] IN THE RECALL DEPT. SHE SAID THAT THEY WILL CALL ME WHEN THE PARTS COME IN. FAST FORWARD TO 3 MONTHS NOW AND STILL NOTHING. ON JUNE 12, 2020, I CALLED BACK THE DEALER AND THEY SAID TO FILE A COMPLAINT WHICH I AM DOING NOW. THE RECALL SAID THAT "VEHICLE MAY STALL WHILE DRIVING" AND I DRIVE A LOT IN FAST TRAFFIC ON THE HIGHWAY ALMOST EVERYDAY. I HOPE NOTHING HAPPENED TO ME OR MY FAMILY WHILE DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THERE HAS BEEN A RECALL ISSUED ON THIS VEHICLE FROM 13 JAN 2020. THERE IS NO REMEDY YET. THE ISSUE HAS TO DO WITH THE FUEL PUMP MALFUNCTIONING, WHICH CAN LEAD TO LOSS OF POWER AND INCREASED RISK OF ACCIDENTS. HAVING BEEN IN A VEHICLE BEFORE WITH LOSS OF POWER IN RUSH HOUR TRAFFIC, I'M UNLIKELY TO WALK AWAY FROM THE SAME TYPE OF MALFUNCTION IF IT WERE TO HAPPEN AGAIN. I CAN'T DRIVE MY VEHICLE WITH ANY CONFIDENCE IT WILL BE SAFE. IT'S BEEN 2 MONTHS AND NO REMEDY IS YET AVAILABLE. THIS IS RIDICULOUS.

EVER SINCE WE PURCHASED OUR HIGHLANDER THE NAVIGATION TURN BY TURN VOICE WORKS SOME TIMES AND MOST OF THE TIME IT DOES NOT WORK. WE THOUGHT WE JUST DID NOT SET IT UP CORRECTLY. WHILE DRIVING TO A CONCERT IN DOWNTOWN CINCINNATI I NARROWLY THIS PAST SATURDAY WE NEARLY HAD A COLLISION BECAUSE I WAS LOOKING AT THE NAVIGATION SCREEN TRYING TO FIGURE OUT WHERE I NEEDED TO TURN. AFTER THAT EXPERIENCE I TOOK THE TIME TO READ ABOUT AND THEN RESET THE NAVIGATION SYSTEM. NO SUCCESS TO CORRECT THE PROBLEM.

JBL NAVIGATION SYSTEM DOES NOT PROVIDE VOICE GUIDANCE AND HAS RESULTED IN SEVERAL NEAR-MISS ACCIDENTS AS THE DRIVER IS FORCED TO GLANCE AT THE DISPLAY. THIS IS AN ONGOING PROBLEM WITH TOYOTA AND JBL SOUND SYSTEM AND THE DEALERS SAY THEY ARE AWARE OF THE SAFETY PROBLEM BUT HAVE TO WAIT FOR A SOFTWARE UPDATE. THIS HAS GONE ON OVER 1 YEAR SO A SOFTWARE UPDATE IS NOT COMING. PURCHASED VEHICLE IN JULY 2019 AND HAVE TAKEN TO TOYOTA DEALERS IN 3 DIFFERENT CITIES ALL WITH NO ADVICE TO SOLVE THE PROBLEM. THEY SAY THERE IS A BULLETIN ON THIS SAFETY ISSUE AND A MANUAL WORKAROUND BUT NO PERMANENT FIX.

OBNOXIOUS WIND NOISE!!! DEALER SERVICE MGR ACKNOWLEDGED IT WAS LOUD BUT SAID ALL ON HIS LOT WERE LOUD, MINE WAS MUCH LOUDER BUT TOLD IT WAS A DESIGN FLAW. IT IS. HUGE DISTRACTION WHILE DRIVING ANYTHING OVER 30 MPH. IT'S LITERALLY WIND NOISE NOT ROAD NOISE. THEY WILL NOT EVEN TRY TO REPAIR IT ... TOO BAD YOU SPENT $50,000 JUST LIVE WITH IT.

AFTER STOPPING AT A RED LIGHT, WHEN LIGHT TURNED GREEN, I MADE A RIGHT TURN, MY 2019 HIGHLANDER STARTED TO SPUTTER, CHOPPY LIKE MOVEMENT AND ACTED LIKE IT WAS GOING TO STALL. I PRESSED ON THE ACCELERATOR SOMEWHAT MORE FIRMLY AND IT FINALLY STARTED TO MOVE MORE NORMAL. I WAS ON A BUSY CITY STREET TURNING ONTO ANOTHER BUSY CITY STREET.