2021 Toyota Corolla

While attempting to change a flat tire on a 2021 Toyota Corolla Hatchback, two wheel studs sheared off completely, leaving the wheel unsafe to drive. My wife was stranded alone in the mountains with no cell service. She managed to loosen three lug nuts, but the final two were seized. When a passerby assisted, both seized studs snapped. The spare could barely be mounted. The vehicle has been serviced exclusively by Toyota dealers since new. Lancaster Toyota later replaced the broken studs free of charge, yet simultaneously claimed that another dealer, Frontier Toyota, had “switched the tyres.” so Lancaster are not responsible. That claim is false — Frontier’s invoice (Sept 25 2025) clearly shows only an oil change and inspection, no tire or wheel service of any kind. Replacing the studs at no charge while denying responsibility suggests an attempt to quietly resolve what may be a dealer-induced over-torque or defective-stud failure. The broken studs were not returned to us despite multiple requests — effectively withheld by the dealer, which constitutes unauthorized retention of customer property and prevents independent verification of failure cause. Toyota Corporate (case #251103002581) was notified but refused to investigate, referring the issue back to the same dealer. This complaint is being filed so NHTSA can document a potential wheel-stud safety defect or service-related failure and dealer mishandling of critical evidence that could conceal a wider safety problem.

I am making a complaint about my 2021 corolla SE because I am constantly running into issues that cost and are not my fault as to why these issues have come about. I bought my car in March 2021, in May 2021 my car hit a bump in the highway and cracked my rim and bust my tire. Luckily I have alloy and tire coverage so I did not have to come out of my pocket. Next, my two front tires are constantly wearing down on the inside of the tread making the wires be exposed and causing me to have a blow out or needing to replace my tires at least 4 to 5 times since I have had my car. My car only has 71,000 on it to need that many tires replaced. I go and get my car serviced where I purchased my car at the toyota dealer so If I needed and alignment or tires rotated they would have let me know that and the only time I was informed I needed an alignment was when I got all new tires. Then, in November of 2022 my front lighting sytem when completely out ( signals lights, blinkers, brake lights, etc. I went to get it checked on and the dealer made me feel as if I had an entire electrical issue going on with my car and I would have to pay $160 x2 in order for them to just figure out what was wrong with my practically new vehicle. They came back and explained it was only a fuse and the fuse is $5 but still attempted to charge me for diagnostics. After this encounter I had to be ugly just to not come out of pocket for a large sum. At that visit there was an "engine malfunction" light on as well that they did not mend and continues to blink to this date. Prior to my last servicing appointment last week my entire radio system went out ( backup camera, radio, gps system, bluetooth). I was told at the dealer that I would have to pay $160 for them to diagnose my issue and and then pay for the repair. I asked my service manager if there were any recalls on my car for these issues and he stated no but as for the 2022-2023 models there are recalls. I need help with this.

Recently my car was in an accident involving 2 other vehicles. An SUV in front of me rear-ended someone and then I rear-ended the SUV. We were in heavy traffic at a major intersection and were stopped at a red light. The light turned green and we began to move. We were accelerating from a stop and were maybe approaching 10 -15 mph. Traffic started to back up at the next light and so the first car stopped suddenly so as not to block the intersection. Then the driver in front of me crashed into that car. He was on his phone, not looking, and didn't have time to brake. I was about 2-3 car lengths behind when he came to a complete stop. I was also still accelerating, as were most cars, since the light had just turned green. As soon as the vehicle in front of me hit the other car and stopped moving, I immediately applied my brakes. Based on the distance I believe I should have been able to stop. I remember thinking there was plenty of room. Except that the ABS came on and, instead of stopping my car before hitting the object in front of me (because the car is also capable of doing that), it just continued to let my car slide right into the back of the vehicle in front of me. I was then "at fault" according to my insurance company despite my explanation of the details. This led to a $500 deductible for repairs and an increase in my insurance rate. I honestly believe that the ABS should not have activated in that situation. If the car is able to recognize and even stop for objects in front of it, why would it let me slide into another car? I've had similar situations with my other cars in the past and they always stopped quickly, often avoiding this very situation. To summarize, I feel that the antilock brake system in my car failed to act in a safe and appropriate manner, thus causing an increased risk of damage or injury to the vehicle and passengers. In my case it resulted in damage to my car and a lot of extra money to cover those damages. Thank you

1.EXPERIENCED SUDDEN ACCELERATION PROBLEM AT A SIGNAL LIGHT 2.TO CONTROL SUDDEN ACCELERATION, NEED TO PUSH BRAKES HARDER THAN A NON HYBRID CAR 3.IN THE REVERSE DIRECTION, IT GOES TOO FAST WITHOUT PUSHING THE GAS, THIS MAY CAUSE A CRASH MISSING EXTRA TIRE AND THE ACCESSORIES (JACK, LUG WRENCH, OTHER TOOLS ETC) EVEN THOUGH THERE IS A SLOTTED PLACE HOLDER THERE. (SHAME ON TOYOTA FOR DOING THIS, TO ORDER A NEW KIT THIS WILL COST APPROX $1,500 PER MISSING KIT, IF YOU WERE TO ORDER INDIVIDUALLY, THIS CAN POTENTIALLY BE A SERIOUS PERSONAL SAFETY ISSUE IF YOU'RE IN A BAD NEIGHBORHOOD AND WAITING FOR TOW TRUCK VS QUICKLY CHANGE THE TIRE AND LEAVE) 4.CHEAP SOFT TIRES, GOT A SCREW WITHIN 2 MONTHS? CALLED TOYOTA , TOWING IS FREE, BUT YOU MUST PAY FOR THE FLAT REPAIR OR BUY A NEW TIRE (ABOUT $250) EVERY TIME THERE IS FLAT AS YOU DO NOT HAVE EXTRA TIRE, JACK, LUG WRENCH. (THIS CAN BE RACKETEERING - SHAME ON TOYOTA FOR DOING THIS) 5.2ND CAR (2021 HYBRID) CAME WITH THE LOW BRAKE FLUID LEVELS, CLOSE TO THE LOW/MIDDLE VS BRAND NEW CAR WITH NEW BRAKES, FLUID LEVEL SHOULD BE CLOSE TO MAXIMUM. (SHAME ON TOYOTA FOR DOING THIS AND PLAYING CHEAP, BESIDES SAFETY ISSUE) 6.TO REPAIR FLAT TIRE, THE AIR PUMP AND GLUE KIT IS A JOKE, THIS DOESN'T WORK - TOYOTA SHOULD PROVIDE NON-FLAT ABLE TIRES BEFORE THIS GENIUS MICKEY-MOUSE INVENTION. (SHAME ON TOYOTA FOR DOING THIS) *DT*JB