While driving down a two-way street an oncoming car departed its lane resulting in an offset frontal collision on the driver's side. The driver's side airbag did not deploy, the seat belts did not pretention/lock and the pre-collision system did not engage brakes or alert the driver. The driver of the car suffered a broken bon…
Read full complaint
While driving down a two-way street an oncoming car departed its lane resulting in an offset frontal collision on the driver's side. The driver's side airbag did not deploy, the seat belts did not pretention/lock and the pre-collision system did not engage brakes or alert the driver. The driver of the car suffered a broken bone as a result. The driver of the oncoming colliding car was okay, their airbags deployed.
NHTSA ODI #11451068
4,000 miles · Jun 15, 2021
Air BagsVehicle Speed ControlCrash
The contact owns a 2021 Toyota Corolla. The contact stated while attempting to park the vehicle when depressing on the brake pedal and the vehicle accelerated independently and crashed into a building. The contact stated the "vehicle was needing to be serviced" warning light was illuminated. The air bags did not deploy. The cont…
Read full complaint
The contact owns a 2021 Toyota Corolla. The contact stated while attempting to park the vehicle when depressing on the brake pedal and the vehicle accelerated independently and crashed into a building. The contact stated the "vehicle was needing to be serviced" warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries or seek medical attention. A police report was filed. The contact towed the vehicle to an unknown location. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 4,000.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Illustration