2021 Toyota Corolla

The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that they were unable to unscrew the rear screws on the seat to remove the seat because the seat failed to move forward to access the rear screws. The dealer stated that the seat bracket had to be fractured and then replaced to be able to complete the recall repair. The manufacturer was made aware of the issue and was informed the contact that the dealer would charge more for the additional damage. The manufacturer opened a case. The failure mileage was 94,576. Parts distribution disconnect.

The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Dear NHTSA Vehicle Safety Team, I am writing to report a serious and unresolved safety issue regarding the passenger-side airbag recall on my 2020 Toyota [Model], VIN: [Your VIN]. This recall was issued on December 20, 2023, and as of today, Toyota has not provided a remedy or timeline for repair. I have contacted Toyota dealerships in Norwalk and Anaheim, both of which advised me not to bring the car in, stating that no fix is currently available. I was recently offered a rental car, but only if I surrender my vehicle to the dealership — something I am not comfortable doing, as I wish to retain possession of my legally owned and registered vehicle. I keep the vehicle stored safely at my home and do not believe it is fair or necessary to forfeit it for an indefinite period. This situation has caused significant anxiety and mental distress, as I fear for the safety of my passengers every time I drive. It has now been over a year since I was made aware of this critical safety issue, and Toyota has not provided a viable solution. I respectfully request: That NHTSA investigate this delay in remedy. That I be allowed to receive a rental vehicle without surrendering my property. Guidance on my rights under federal law, including any steps I may take toward resolution or compensation. Applicable Laws: Under the National Traffic and Motor Vehicle Safety Act (49 U.S. Code § 30120), manufacturers are legally obligated to remedy safety defects at no charge and in a timely manner. Under 49 CFR Part 573, manufacturers must notify owners and report progress on remedy programs. A delay of over a year without remedy seems to violate these requirements. I would greatly appreciate any advice on how to proceed and ensure this issue is resolved properly. Your guidance and support in holding manufacturers accountable for safety compliance are deeply valued. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall 12-20-2023. Passenger air bag sensors on passenger seat that could have been improperly manufactured. This would not allow airbag system to properly classify the occupant’s weight and the airbag may not deploy as designed in certain crashes, increasing the risk of injury. Remedy, as of 2-14-2025, is still not available! What happens to my passenger if we are in an accident? More than a year of not coming up with a solution is totally unacceptable! Please update me on the date this is going to be available to keep people safe. Please look into this safety issue for all Toyota Corolla owners and passengers. This is really an emergency situation.

The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.