2025 Camry was dealer serviced at recommended internals. At the 24,000 mile service vehicle there was a "hum" from the front of the vehicle, and returned to the dealership. They confirmed the tires that had been on the back were moved to the front during the regular rotation and confirmed "consistent cupping on all 4" tires. T…
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2025 Camry was dealer serviced at recommended internals. At the 24,000 mile service vehicle there was a "hum" from the front of the vehicle, and returned to the dealership. They confirmed the tires that had been on the back were moved to the front during the regular rotation and confirmed "consistent cupping on all 4" tires. The dealer informed us that all 4 Hankook Model Kinergy required replacement. The dealer would not provide a firm cause response. I asked for the alignment check and they confirmed it "was in spec at each visit and provided the report. The dealer inspects alignment and pressure at each visit and there were no findings of out of range. There is no warranty offered to the consumer on OEM tires, and the dealer provided an estimate for replacement in between $925 (same model which will absolutely not happen) and $1,250 for an alternate brand. In researching this issue, there are numerous reports of Hankook Kinergy GT tires OEM mounted and serviced failing between 5,000 and 24,000 miles, well below the warranty period. The arrangement between Toyota and Hankook does not support "tread wear" warranty and the only avenue for the consumer is full out of pocket replacement. When this information was passed along to the dealer, they asked for additional information and have agreed to "work with me" on cost of replacement and have requested a return visit to photograph the vehicle to submit a warranty claim. A Simple web search identifies a high instance of issues with this tire including a at least one safety recall due "tread separation potential". After presenting the dealer with the complaints filed and background, they have agreed to submit a warranty claim with Hankook but advised this will not likely provide relief. Regardless, these tires have documented failures in as little as 5,000 miles. And cupping/wear on all four wheels before the 4th service interval. Someone is going to be injured or worse. This needs a review!
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