2025 Toyota Camry Hybrid

The contact owns a 2025 Toyota Camry. The contact stated that while exiting the vehicle, the contact became aware that the front driver’s seat backrest had no cushion. The contact had pain in the ribs while driving at various speeds. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the seat needed to be replaced. The contact was informed that several models of the Toyota Camry had the same issue. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 17,000.

I purchased this vehicles in May and after 3 weeks I begin to have terrible neck pain. I’m now in physical therapy and have difficulty sitting in the vehicle for long periods. The design of the front seats are terrible. It pushes your head forward and the upper shoulder design compensates poorly. It is not ergonomically correct. I’ve reported this to Toyota to ask for assistance and they provided none. They told me I should bring it to the dealer, but that doesn’t change their poor design. This is a very real problem that is causing significant pain and damage, which Toyota will not acknowledge or fix.

The middle to upper seat constantly pops during acceleration and braking, which is distracting to the driver and may cause an accident due to popping sensation in the middle of the driver's back. If in a forceful accident, I am worried that the movement in the seat could cause potential harm if a part is loose enough to move with gentle braking/acceleration. This issue appears to be common in 2025 Camrys as there are many complaints on internet forums and on the nhtsa complaint site.

Bought 2025 Toyota Camry LE on 2025 January. Started noticing some movement on driver seat backrest just after few days of owning it. It makes big crunchy/creaking sound when I lean into the seat back and then lean forward again. Because of this, it doesn't provide stable driver position when turning the vehicle, accelerating from a stop and when sudden braking. it feels like it is not going to provide enough support in an unfortunate event of an accident. Took the car to the dealership when it had about 1500 miles on it. Dealership said , a technical took a look into and didn't find anything wrong with it and will have to live with it. I am already regretting purchasing a Camry. Here is a reddit thread of other Camry owners having the same issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

It appears that the driver seat and I suspect the passenger seat has some sort of internal issue or defect. Every time I accelerate, brake, or go up and down on the road, there is a crunching or punching feeling in the seat right around the middle back area. Not sure if something is loose or broken but whatever it is, it is not a normal feeling and aside from being extremely annoying, it could be dangerous. If there are loose parts from the seat's structure and if someone is driving quickly and brakes, it could shift and impale the driver and/or the passenger. Or if the seat's internal structure has an issue, it could impact the functionality of the seat beat or the seat itself during a collision. This issue for sure has nothing to do with the fabric/stitching; something internal is the problem. Additionally, per my investigation online, other customers who purchased from all trims of the 2025 Toyota Camry are dealing with this defect. I believe that Toyota needs to take it seriously and address the issue/repair immediately before the issue gets bigger than it needs to be. In regards to the questions above, the seat is available for inspection. The safety risk is described above. The vehicle was taken to the dealership today and their diagnosis has not been reported back to me. Component has not been inspected by the manufacturer; I reached out to Toyota about the issue and they assumed I was just submitting my general opinion; I don't see or feel any sense of urgency from Toyota to investigate and make a repair. The car functions normally aside from the issue above.