2025 Toyota Camry Hybrid

The contact owned a 2025 Toyota Camry. The contact stated that while driving at an undisclosed speed, the vehicle was rear-ended, causing a chain reaction crash. The steering wheel became dislodged, and the steering wheel air bag failed to deploy. The vehicle was towed to a salvage yard by the insurance company. The front and the rear of the vehicle were damaged, and the vehicle was deemed a total loss by the insurance company. The contact sustained a fractured sternum, fractured nose, and the right side of the face was bruised. The contact was taken to the hospital by ambulance and was treated for the fractures and bruises. A Police report was filed. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

On March 2, 2026, the airbag warning light and seat belt warning light suddenly illuminated on my vehicle’s dashboard. This issue is extremely concerning, as it directly affects critical safety systems designed to protect occupants in the event of a crash. I immediately took the vehicle to an authorized Toyota dealership for inspection. However, the dealership refused to repair the issue under the manufacturer’s warranty, claiming that the problem was caused by “physical damage.” I strongly dispute this claim, as no accident, impact, or misuse occurred that could justify such damage. As a result, I was pressured into paying for the repair out of pocket, despite this being a brand-new vehicle and a clear safety-related malfunction. I also contacted Toyota Motor North America to escalate the issue. Unfortunately, they declined to provide assistance or override the dealership’s decision, leaving me without proper support. I believe this situation raises serious safety concerns that may affect not only my vehicle but potentially other vehicles of the same model. A malfunction involving the airbag and seat belt systems could significantly increase the risk of injury or death in the event of an accident. For this reason, I respectfully request that the NHTSA: •Investigate this issue for potential defects in the 2025 Toyota Camry •Determine whether a recall or further safety action is necessary •Review the manufacturer’s and dealership’s handling of this safety concern That dealership was Hudson Toyota service centre which is located in jersey city New Jersey ,07305. I am submitting this complaint in the interest of public safety and to prevent potential harm to other drivers. Thank you for your attention to this serious matter.

While driving, the vehicle experienced an unintended side airbag deployment without any collision or impact. At the same time, the seatbelt locked, the vehicle came to a sudden stop, and a hybrid system malfunction warning appeared. The vehicle immediately became undrivable and was towed. The vehicle remains available for inspection and is currently under the manufacturer’s control. This sudden failure created a serious safety risk due to the unexpected airbag deployment and loss of vehicle control while driving. As a result of the incident, I sustained physical injuries and sought medical attention. The vehicle has been inspected by the manufacturer. The manufacturer has stated they are unable to confirm whether the vehicle is safe to operate and the investigation remains ongoing. No warning lights or messages appeared prior to the failure. The event occurred suddenly and without warning. Law enforcement responded to assist with traffic safety and relocation of the disabled vehicle; no formal accident or crash report was generated.

The contact owned a 2025 Toyota Camry Hybrid. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a multi-vehicle crash. The contact's vehicle slid on ice and crashed into another vehicle. The contact's vehicle then crashed into a metal guardrail. In addition, the contact's vehicle was then rear-ended by another vehicle, in which the other vehicle's hood ended up underneath the contact's vehicle, where it came to a stop. The air bags did not deploy. The contact was concerned that the air bags did not deploy as a result of the hard impact on the contact's vehicle. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact was transported to the local medical center. A contact sustained injuries to her mouth and bottom lip were busted, lots of bumps and bruises, bruised ribs, and elevated blood pressure. The contact stated that her ribs were severely painful three weeks following the crash. A Police report was filed. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,100. The VIN was unavailable.