2020 Subaru Forester

The contact owns a 2020 Subaru Forester. The contact noticed that there was a crack on the bottom middle windshield going upward. The vehicle was taken to the dealer where it was diagnosed that the windshield needed to be replaced. The vehicle was repaired however, the contact was unable to properly see out of the windshield. The contact mentioned that the bottom of the windshield was clear, but the top was very dark. The vehicle was not taken back to the dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 18,000.

Ever since we purchased our Subaru, the RPM's seemed a little off and then at random times when I put it in reverse, it will just idle and I will slowly press on the accelerator and it will not engage in reverse and then random pop into gear and lunge backwards. It doesn't happen every time, but is scary when it does. This has been happening pretty much since we purchased it

The Windshield glass on my 2020 Subaru Forester Sport keep cracking, this is will be the second time that I will have to replace the glass within 6 months. I walked to my parked car then noticed that I had a crack that was not previously there. The glass keeps breaking incredibly easy and the replacement cost is extremely expensive! Not to mention, I've had a side window break without cause and I have video proof of the back window breaking without explanation.

I was driving on a highway cloverleaf on October 29 2021 when I heard a load popping sound in the windshield area. At the time it occurred the closest vehicle in front of me was a pickup truck several hundred yards ahead of me on the curve, so I was not inline with the rear of the vehicle. Within about 15 seconds a crack started creeping from the upper drivers side of the windshield, to the center middle of the window. The sound I heard was nothing like a rock hitting the window. I took the Forester to Lee's Summit Subaru and had Service Advisor Greg Richards take a look at it and he said there was a small impact area (1/20th CM) , but said it looked to small to have caused the crack. He said, "that because of the EyeSight System, Subaru had to make the glass thinner than the industry standard for it to work consistently, they chose the higher safety rating over a stronger windshield." He checked to se if we had purchased windshield replacement insurance, which we had not. He told me he has a friend that has gone through six windshield's on his Outback in the last 2 years. He said the problem was with any Subaru with The EyeSight System. I took Photos of what he said was the impact area, with a ruler for reference.

Windshield has crack starting at bottom middle of passenger side that curves up to about half way up and over the windshield ending about midpoint between passenger and driver. Car had been last driven Sunday, October 17th 2021 and then no crack was still visible as of Friday morning. But between Friday and Saturday, October 23rd 2021 the crack appeared when the vehicle had not been driven in 5 days. Heard about possible windshield issues with recent Subaru models so wanted to submit my info as from what I can tell nothing hit the windshield to cause the problem. Since 10.23 the car has been driven and I am not seeing the crack spread any further thus far.