2020 Subaru Forester

The windshield on our 2020 Subaru Forester recently cracked, with no warning or obvious reasons for it to crack. When we began to try to repair it, we realized that because of the Eyesight technology connected to it, it would be a more expensive and complex replacement. We also found out that this was a common problem with this make and model, and that there had been other complaints about it. We are still trying to make an appointment to fix it, but the crack has grown longer and seems more dangerous now

The contact owns a 2020 Subaru Forester. The contact stated that on three separate occasions, a crack had formed on her windshield obstructing her vision. All cracks to the windshield had formed after minor or no impact. The first crack was detected upon the entrance of the vehicle on the lower driver-side corner; the crack had spread from one edge to another. The second crack had formed while the contact was driving at 65 MPH when a pebble struck the passenger’s side windshield at eye level. The crack initially started off as a chip and then formed into a spider web within seconds; the crack then spread horizontally across the windshield within days. The third crack formed without incident on the top edge of the passenger’s side windshield; the crack had formed into a J-like shape right underneath the rear-view mirror. The contact had taken the vehicle to the same dealer for each windshield repair; the repair for the latest failure was not yet performed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 2,000.

Driver gets choked while drinking a cold beverage, gets disoriented and loses consciousness momentarily causing the vehicle to veer off the street and strike a tree with extensive front end damage. Airbags did not deploy at all. Driver has injuries from the crash, such as possible fractured wrist, contusions and much pain in the neck, chest and back areas. She was transported by EMS to the hospital. Insurance was notified and an adjuster has already sent a repair appraisal and cut a check for the estimated cost of repairs. The driver does not feel comfortable about the having the car repaired with potentially faulty airbags. We have photos of the car. We have stated our concerns about this to the insurance company and the vehicle manufacturer. They have opened a file with our concerns and we are waiting to learn further from the insurance provider and the car maker. My wife has numerous injuries and does not feel secure keeping this car. A police report is filed and I have also made an initial request to a consult with an attorney.