1996 Saturn Sl

UNSATISFACTORY RESPONSES FROM SATURN CUSTOMER SERVICE; REPAIRS THAT SHOULD BE COVERED PER CALIFORNIAS LEMON LAW FOR OUR 1996 SATURN SL1 WITH ONLY 46K MILES. ROTE TO GM & SATURN CEO'S. THEY LIE AND DO NOT STAND BEHIND THEIR CRAPPY PRODUCT. WE WILL NEVER BUY AMERICAN AGAIN!PER MY RECENT CONVERSATIONS WITH SATURN CUSTOMER SERVICE, THERE HAS BEEN ABSOLUTELY NO EFFORT OF GOODWILL TO REIMBURSE AND FIX THE BELOW AFOREMENTIONED MECHANICAL PROBLEMS FROM THE INFERIOR MATERIALS USED IN BUILDING OUR SATURN VEHICLE. THE FAILURES WE NEED REIMBURSEMENT FOR ARE: 1.STARTER REPLACEMENT: $211.08 + 45.17 = $256.25; WE WERE BROKEN DOWN AND HAD TO GET FIXED IMMEDIATELY AT A PEP BOYS SHOP, 2.NEW INTERSTATE BATTERY: $108.15; WE WERE BROKEN DOWN AND HAD TO GET FIXED IMMEDIATELY AT A CHEVRON SHOP, 3.TRANSMISSION GASKET PARTS AND LABOR: $ ~150. (TBD); ALREADY PAID AND IN SATURN DATABASE; TRANS. SEIZED UP NOW AND NEEDS $3000 WORK; SATURN WON'T PAY FOR REPAIRS, 4.ALTERNATOR PARTS AND LABOR: $176.61; WE WERE BROKEN DOWN AND HAD TO GET FIXED IMMEDIATELY AT A PEP BOYS SHOP, THE WORK THAT NEEDS TO BE DONE AT SATURN NOW IS: 5.RADIATOR PARTS AND LABOR (SATURN WORK ORDER ESTIMATE SO# 123412): $417.16 6.OIL GASKET PARTS AND LABOR (SATURN WORK ORDER ESTIMATE SO# 126859): $ TBD 7.REPEAT TRANSMISSION SERVICE AND GASKET PARTS AND LABOR (SATURN WORK ORDER ESTIMATE SO# 126859): $ TBD, THIS HAS ALREADY BEEN DONE 18 MONTHS AGO AND IS LEAKING AGAIN! ALSO COMPLETE REBUILD/ $3000.8.FRONT PASSENGER SEAT RECLINING MECHANISM NEEDS REPAIR. *AK

WE WERE STOPPED AT A RED LIGHT, WHEN ANOTHER VEHICLE REAR ENDED US. OUR 22-MONTH OLD SON WAS IN HIS CAR SEAT IN THE REAR, BEHIND THE PASSENGER SEAT. AFTER OUR VEHICLE WAS HIT, THE SEAT LATCH ON THE FRONT PASSENGER SEAT RELEASED. THE SEAT FULLY RECLINED, STRIKING OUR SON IN THE FACE. HE SUFFERED BROKEN BONES IN HIS FACE AS A RESULT. IF THE SEAT LATCH HAD NOT RELEASED, HE WOULD NOT HAVE BEEN INJURED DURING THE CRASH.*AK

THE VEHICLE WAS REAR ENDED AND BOTH FRONT SEATS COLLAPSED BACKWARD COMPLETLY, ANYONE SITTING IN THE BACK SEATS WOULD HAVE SUSTAINED SEVERE INJURIES. IF A CHILD WAS IN THE BACK SEAT CHANCES ARE HE WOULD NOT SURVIVE. THEIR HAVE BEEN OTHER INCIDENTS OF THE BACKSEATS COLLAPSING UPON REAR IMPACT AND SATURN IS AWARE OF THIS PROBLEM. THEY HAVE DONE NOTHING ABOUT IT. VERY DANGEROUS FOR ANY REAR SEAT PASSANGERS, ESPICIALLY CHILDREN, WHICH THE LAW STATES THAT A CHILD UNDER 100 LB. MUST BE IN A CHILD RESTRAINED SEAT BEHIND THE DRIVER OR PASSANGER SIDE.THIS CAN PROVE FATAL UPON REAR COLLISION.*AK