2006 Porsche Cayenne

Last month I began experiencing a strong fuel odor after driving, most noticeable outside the driver-side rear door area, which aligns with the warning sign described in the recall report. This is a time-sensitive safety concern. [XXX] (PCNA 573 filing with NHTSA). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2006 Porsche Cayenne. The contact stated that after parking the vehicle in the garage and exiting the vehicle, the contact smelled an abnormal fuel odor outside the vehicle. A dealer was contacted. The vehicle was taken to the dealer, and it was diagnosed with a crack in the filter flange informed the contact was informed that the filter flange needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V576000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 135,000.

The contact owns a 2006 Porsche Cayenne. The contact received notification of NHTSA Campaign Number: 17V576000 (Fuel System, Gasoline). The contact stated that the dealer retrieved the vehicle from the residence to perform the recall repair; however, the dealer confirmed that they were unable to access the fuel pump and fuel filter due to the corroded locking collars. The contact stated that after receiving the vehicle from the dealer, a fuel odor was detected while exiting the vehicle. Additionally, there was gasoline leaking underneath the rear driver's side tire onto the ground while the contact was at the gas station to refuel. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 213,697.

The contact owns a 2006 Porsche Cayenne. The contact had received notification of NHTSA Campaign Number: 22V656000 (Exterior Lighting). The contact became aware of condensation in the headlights and that the headlights were very dim. The contact made an appointment with a dealer and had the recall repair performed; however, the headlights were still dim while in operation. The vehicle was returned to the dealer however, no additional assistance was provided. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2006 Porsche Cayenne. The contact stated while driving at an undisclosed speed, the vehicle started to overheat. The contact stated that she was able to navigate the vehicle off the road. The contact then stated that the coolant had drained from the vehicle. The coolant warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the coolant pipes detached, and the radiator hose needed to be replaced. The contact mentioned that the radiator hose was previously replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V446000 (POWER TRAIN) AND 17V576000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR BOTH RECALLS.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V446000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ROCKVILLE AUDI (1190 ROCKVILLE PIKE, ROCKVILLE, MD 20852, 888 478-1189) WHO STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

09/19/2017 PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) FUEL SMELL COMING FROM VEHICLE. FOUND LEFT SIDE FUEL FILTER FLANGE LEAKING. REPLACED LEFT SIDE FUEL FILTER FLANGE FOR $709.04. 12/08/2017 PORSCHE OF LEHIGH VALLEY CAR HESITATES AND BUCKS, SINCE THE FUEL ODOR REPAIR WAS COMPLETED ON 09/19/2017 PORSCHE OF LEHIGH VALLEY REPLACED LEFT AND RIGHT SIDE FUEL PUMPS, FUEL PRESSURE REGULATOR FLANGE , AND TRANSFER LINES BETWEEN 2 FUEL PUMPS FOR $$879.80. LETTER FROM PORSCHE CARS NORTH AMERICA, INC. 'IMPORTANT SAFETY RECALL' DATED 11/29/2017 RECEIVED 1 WEEK AFTER PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) COMPLETED SECOND REPAIR AND CHARGED ME FOR A TOTAL OF $1588.84 SO YOU KNOW THAT PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) KNEW FULL WELL THAT THE RECALL WAS UNDERWAY BUT JUST WANTED TO MEET 4Q/YE GOALS. 02/20/2019 IN WEEK SEVEN (7) OF (10) TEN AFTER WEEKLY CALLS TO SCRIPT FOLLOWING CUSTOMER SERVICE AGENTS OF EPIQ GLOBAL (CONTRACTOR FOR PORSCHE CARS NORTH AMERICA, INC. RECALL PROCESSING), WHO ESCALATE CALLS UPON REQUEST TO A SUPERVISOR FROM EPIQ GLOBAL, ONLY TO HAVE A PROJECT COORDINATOR CALL WITH THEIR PERSONAL CELL PHONES AND LEAVING GENERIC MESSAGES WITHOUT A DIRECT CALL BACK NUMBER. 02/20/2019 NOW IN WEEK SEVEN (7) OF (10) TEN, I FINALLY PICKED UP A RANDOM NUMBER OF THE 3RD PROJECT COORDINATOR AND DISCUSSED HOW THEY WILL ONLY REIMBURSE ME FOR THE LEFT SIDE FUEL FILTER FLANGE REPLACEMENT. 12/27/18 I SUBMITTED MY CLAIM FORM AND EPIQ GLOBAL (CONTRACTOR FOR PORSCHE CARS NORTH AMERICA, INC. RECALL PROCESSING) CONFIRMED RECEIPT ON 12/31/2018 REITERATING IN WRITING A 4-10 WEEK PROCESS. 02/21/2019 18 MONTHS AFTER INITIAL REPAIR I RECEIVE AN EMAIL FROM EPIQ GLOBAL CONFIRMING THEY WILL NOT REIMBURSE THE 09/19/2017 PORSCHE OF LEHIGH VALLEY REPLACED LEFT & RIGHT SIDE FUEL PUMPS, FUEL PRESSURE REGULATOR FLANGE, & TRANSFER LINES BTWN 2 FUEL PUMPS $879.80