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2021 New Flyer Xcelsior

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

About this comparison →
1Owner complaints

Model-year median: 0

1Recall campaigns

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0Investigations

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

Structure
1

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 0 of 1 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Structure. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

0 crash reports0 fire reports0 injury reports

Structure complaints

1 reports
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Mileage unknown · Sep 14, 2026
Structure

The contact reporting a 2021 New Flyer Xcelsior. The contact stated that the CNG fuel tank prop rods located in a compartment on the roof of the transit bus caused damages to the fuel tanks from road vibrations. The contact was concerned that the failure might cause an injury or a fire. The contact stated that the failure was pr…

Read full complaint

The contact reporting a 2021 New Flyer Xcelsior. The contact stated that the CNG fuel tank prop rods located in a compartment on the roof of the transit bus caused damages to the fuel tanks from road vibrations. The contact was concerned that the failure might cause an injury or a fire. The contact stated that the failure was present on sixteen other buses within the fleet, and some of the tanks were sent to be repaired. The cause of the failures were not yet determined. The manufacturer was notified of the failures.

NHTSA ODI #11764151

Official recalls

1

25V542000 · Structure:emergency:escape/egress/exit

Aug 22, 2025

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Consequence & remedy

Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.