Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 0 of 1 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Structure. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports0 fire reports0 injury reports
What owners actually said
1 reports
Mileage unknown · Sep 14, 2026
Structure
The contact reporting a 2021 New Flyer Xcelsior. The contact stated that the CNG fuel tank prop rods located in a compartment on the roof of the transit bus caused damages to the fuel tanks from road vibrations. The contact was concerned that the failure might cause an injury or a fire. The contact stated that the failure was pr…
Read full complaint
The contact reporting a 2021 New Flyer Xcelsior. The contact stated that the CNG fuel tank prop rods located in a compartment on the roof of the transit bus caused damages to the fuel tanks from road vibrations. The contact was concerned that the failure might cause an injury or a fire. The contact stated that the failure was present on sixteen other buses within the fleet, and some of the tanks were sent to be repaired. The cause of the failures were not yet determined. The manufacturer was notified of the failures.
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence & remedy
Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2021 New Flyer Xcelsior Problems, Complaints & Recalls | Skip That Year
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