Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 1 of 1 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports1 fire reports0 injury reports
What owners actually said
1 reports
9,682 miles · Jul 20, 2023
FirerelatedFire
The contact is a fleet manager for a transit company that owned a 2022 New Flyer Xcelsior. The contact stated that after the electric bus was done refueling at their private fueling station, the bus caught fire while parked and was shut off. There was smoke coming from the rear of the bus when an unknown object dropped to the gr…
Read full complaint
The contact is a fleet manager for a transit company that owned a 2022 New Flyer Xcelsior. The contact stated that after the electric bus was done refueling at their private fueling station, the bus caught fire while parked and was shut off. There was smoke coming from the rear of the bus when an unknown object dropped to the ground, and then flames came from the rear battery compartment and rear of the bus. The bus was engulfed in flames and burned to the ground. The fire department arrived on the scene to extinguish the fire. A fire department report was filed. There were no injuries sustained, and no medical attention was received. The bus remained at the scene of the fire. The manufacturer was made aware of the failure. The failure mileage was 9,682.
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence & remedy
Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2022 New Flyer Xcelsior Problems, Complaints & Recalls | Skip That Year
Illustration