2019 Mitsubishi Eclipse Cross

The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries, including bruises, scratches, and cuts, but did not seek medical attention. The manufacturer was not notified of the failure. The failure mileage was 108,000.

It appears the EclipseCross electrical system shut down while traveling in a rain storm causing a accident when engine shut down and steering was affected, this caused vehicle to lose control and hit concrete barrier. Air bags were deployed except for the driver side that took the impact, reason unknown. Vehicle was a total loss as judged by the insurance company. Driver was injured but sustained only minor injuries, but this situation did affect 2 other vehicles. Electrical "glitch" happened once before but was so minor as noted it shut off can came back on while driving it appeared to be a fluke incident.

THE 1ST DAY I PURCHASED MY CAR, IT WAS PULLING TO ONE SIDE AND SWAYING FROM LEFT TO RIGHT. BECAUSE I PURCHASED MY CAR LATE ONE SATURDAY EVENING, AND THE DEALERSHIP CLOSED UNTIL THE FOLLOWING MONDAY, I COULDN'T MAKE A REPORT UNTIL THAT MONDAY MORNING. THE 'HEAD' MECHANIC AT THE DEALERSHIP TOOK MY CAR FOR A DRIVE WITH ME RIDING WITH HIM, AND STATED, 'THE PULLING AND SWAYING YOU FEEL IS NORMAL. THE WAY THESE CARS ARE MADE WERE COMPUTERIZED THIS WAY.'. BECAUSE I'M NOT FAMILIAR WITH CARS, I TOOK THE MECHANIC AT HIS WORD UNTIL ABOUT 1.5 MONTHS LATER I LOST CONTROL OF MY CAR SLIDING PARTIALLY OFF THE ROAD. I FILED A COMPLAINT WITH MITSUBISHI @ 1-888-648-7820, FILE [XXX]. I HAVE NOT RECEIVED A RESOLUTION TO THIS PROBLEM, AND I HAVE BEEN GETTING THE RUN AROUND EVER SINCE. IT'S BEEN ALMOST 4 MONTHS NOW. I SPOKE WITH MARIUS AT MITSUBISHI MANUFACTURING, AND THEN I WAS REFERRED TO LARRY JOHNSON AT DON HERRING MITSUBISHI IN IRVING TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT