2025 Mazda CX-50

On December 3, 2025, the front seat of our 2025 Mazda CX-50 Hybrid caught fire while the vehicle was being used under normal conditions. The fire originated inside the seat, causing visible burning, charring, and damage to the seat material. This incident occurred approximately 6–8 weeks after purchase. The vehicle was brand new at the time of purchase and had not been modified, misused, or repaired prior to the incident. The fire occurred inside the passenger compartment, creating a serious and immediate safety hazard. Had the fire spread, it could have resulted in severe injury or death. The incident caused fear for occupant safety and required immediate action to prevent further damage. ehicle Use and Conditions The vehicle was being operated normally No collision or external fire occurred No smoking or open flames were present No aftermarket modifications were made The vehicle had low mileage consistent with recent purchase Repairs and Manufacturer Response The vehicle was taken to the dealership. The dealership has stated they will replace the damaged seat and return the vehicle. However: The exact cause of the fire has not been clearly explained It is unclear whether the fire was caused by: Seat heater malfunction Electrical wiring defect Short circuit Hybrid electrical system component Replacing the seat alone does not address whether there is an underlying electrical or manufacturing defect that could cause a recurrence. Safety Concern A fire occurring inside a brand-new hybrid vehicle’s seat presents an unreasonable risk to occupants. This defect substantially impairs the safety of the vehicle. There is ongoing concern that the issue could happen again, potentially with more severe consequences. We are submitting this complaint so the issue is documented, investigated, and reviewed for potential safety defects affecting other vehicles. I

I am reporting a potential safety-related defect involving premature axle failure on Mazda CX-50 vehicles. The axle appears to be prone to early failure under normal driving conditions, sometimes at relatively low mileage. There are multiple reports from other Mazda CX-50 owners describing similar axle or CV axle failures, including clicking noises, vibration, loss of power to the wheels, and complete axle failure. These reports are publicly documented on online owner forums and Reddit, suggesting a pattern rather than isolated incidents. Axle failure can result in sudden loss of propulsion and may increase the risk of a crash, especially at highway speeds or during turns. This appears to be a design or durability issue rather than normal wear and tear. I am concerned this defect affects multiple vehicles and warrants investigation and a potential recall before more failures occur.

I brought my vehicle to Safford Mazda of Fredericksburg on Monday, December 15, 2025 due to a front-end clunking that occurs during left or right turns. A service representative test-drove the vehicle with me and was able to hear and duplicate the noise. Shortly afterward, I was informed that the front axle has internal damage and that the vehicle would need to be retained by the dealership for repair. I was told the necessary parts would not be available until sometime in February 2026. The dealership retained possession of the vehicle and arranged a loaner vehicle for my use. The service manager declined to provide written documentation stating that the car was unsafe to drive or describing potential consequences of continued operation. However, the vehicle was not released back to me pending the axle replacement. I have filed a complaint with Mazda Corporate, documenting the issue and the dealership's findings. A Mazda corporate case number is available if needed.

First time I noticed the crack on top passenger side of the windshield was on 9/12/25 while taking a break from work in my car. Car mileage on 9/12/25 was 1892 miles Upon inspection of windshield, I found out that crack was felt when I ran my fingernail on the inside, and when trying to feel the crack from the outside, windshield felt smooth and without any indication of cracking. I would like to attest that this vehicle has been kept in a garage since its purchase. I also would like to add that there has not been debris of any kind hitting the windshield while driving it, hence the crack being felt only from the inside. I have taken the car to the dealership today and I have an appointment for further inspection on 9/24/25

I was driving to Castle Rock, CO from Parkville, MO on [XXX] for vacation. I used the heated seat feature off and on during the trip. When I arrived in CO at my destination I noticed my thighs were hurting- stinging and hot. I checked my thighs and saw they were red and blisters were forming. I went to urgent care and I referred to the ER- I was given information about how to treat 2nd/3rd degree burns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)