2025 Mazda CX-50

I rented this vehicle from Enterprise (EAN HOLDINS LLC) in Collierville Tn. on 5/19/25 I rented the vehicle to attend a funeral in Virginia. I drove 1803 miles there and back. While it was raining and cold, I used the seat heaters on and off when I noticed that my legs and gluts began to become irritated and inflamed. Once I finally was home late that night, I observed that I had been burned on legs and glut area. The areas were red and inflamed. That morning I had blisters and large red/purple bruises which I began documenting with photos. I went to see my doctor who stated that I had 1st and 2nd degree burns which he then photographed and documented in my chart and prescribed some meds. Today the areas are still numb but appear to be healing. I did report this incident to Enterprise locally and I also made a complaint with the company's corporate office 1800 numbers. These car seat heaters are extremely dangerous

On December 3, 2025, the front seat of our 2025 Mazda CX-50 Hybrid caught fire while the vehicle was being used under normal conditions. The fire originated inside the seat, causing visible burning, charring, and damage to the seat material. This incident occurred approximately 6–8 weeks after purchase. The vehicle was brand new at the time of purchase and had not been modified, misused, or repaired prior to the incident. The fire occurred inside the passenger compartment, creating a serious and immediate safety hazard. Had the fire spread, it could have resulted in severe injury or death. The incident caused fear for occupant safety and required immediate action to prevent further damage. ehicle Use and Conditions The vehicle was being operated normally No collision or external fire occurred No smoking or open flames were present No aftermarket modifications were made The vehicle had low mileage consistent with recent purchase Repairs and Manufacturer Response The vehicle was taken to the dealership. The dealership has stated they will replace the damaged seat and return the vehicle. However: The exact cause of the fire has not been clearly explained It is unclear whether the fire was caused by: Seat heater malfunction Electrical wiring defect Short circuit Hybrid electrical system component Replacing the seat alone does not address whether there is an underlying electrical or manufacturing defect that could cause a recurrence. Safety Concern A fire occurring inside a brand-new hybrid vehicle’s seat presents an unreasonable risk to occupants. This defect substantially impairs the safety of the vehicle. There is ongoing concern that the issue could happen again, potentially with more severe consequences. We are submitting this complaint so the issue is documented, investigated, and reviewed for potential safety defects affecting other vehicles. I

I was driving to Castle Rock, CO from Parkville, MO on [XXX] for vacation. I used the heated seat feature off and on during the trip. When I arrived in CO at my destination I noticed my thighs were hurting- stinging and hot. I checked my thighs and saw they were red and blisters were forming. I went to urgent care and I referred to the ER- I was given information about how to treat 2nd/3rd degree burns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)