MY WINDSHIELD SUDDENLY CRACKED WHILE I WAS DRIVING. *TR
2014 Mazda CX-5
Owner reports · Recalls · Investigations
More warning signs than most CX-5 years
Owner complaints for the 2014 Mazda CX-5 are substantially higher than the model-year median of 133.
About this comparison →How this year compares
Owner complaints by model year
Compare all CX-5 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
281 reports with mileage · 96 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 132 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 61 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 50 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
377 reportsWHILE DRIVING ON A HIGHWAY AT A NORMAL SPEED, I HEARD A LOUD CRACK HOWEVER SAW NO CRACK IN THE WINDSHIELD AT THAT TIME. I WAS NOT DRIVING BEHIND ANY LARGE TRUCKS AND DID NOT SEE ANY ROCK HIT THE WINDSHIELD. THE NEXT MORNING I NOTICED A CRACK EXTENDING DOWN FROM ABOVE THE REARVIEW MIRROR, AND THE CRACK HAS SINCE GROWN AND IS NOW…
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WHILE DRIVING ON A HIGHWAY AT A NORMAL SPEED, I HEARD A LOUD CRACK HOWEVER SAW NO CRACK IN THE WINDSHIELD AT THAT TIME. I WAS NOT DRIVING BEHIND ANY LARGE TRUCKS AND DID NOT SEE ANY ROCK HIT THE WINDSHIELD. THE NEXT MORNING I NOTICED A CRACK EXTENDING DOWN FROM ABOVE THE REARVIEW MIRROR, AND THE CRACK HAS SINCE GROWN AND IS NOW SPREADING LATERALLY ALONG THE WINDSHIELD. THERE IS NO INDICATION THAT THIS WAS CAUSED BY A ROCK IN KNOTS I THINK IT IS A STRESS RELATED INCIDENT. I HAVE READ SEVERAL TIMES THAT THIS HAS BEEN AN ISSUE WITH THESE VEHICLES AND I AM GOING TO GO TO THE DEALER TO DISCUSS IT. *TR
I TOOK MY CAR IN FOR ROUTINE OIL CHANGE, NEW WIPER BLADES AND WHEEL ALIGNMENT. I WAS TOLD BY FIRESTONE MECHANIC THAT I NEEDED BACK BRAKES AND THE CALIPERS ARE "STICKING." I WAS TOLD NOT TO DRIVE THE CAR - IT IS UNSAFE!! WHEN I CALLED THE DEALERSHIP THEY INFORMED ME NOT UNDER WARRANTY?! A CAR -- LESS THAN 2 YEARS OLD WITH 3…
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I TOOK MY CAR IN FOR ROUTINE OIL CHANGE, NEW WIPER BLADES AND WHEEL ALIGNMENT. I WAS TOLD BY FIRESTONE MECHANIC THAT I NEEDED BACK BRAKES AND THE CALIPERS ARE "STICKING." I WAS TOLD NOT TO DRIVE THE CAR - IT IS UNSAFE!! WHEN I CALLED THE DEALERSHIP THEY INFORMED ME NOT UNDER WARRANTY?! A CAR -- LESS THAN 2 YEARS OLD WITH 32,000 MILES ON IT NEEDS NEW BACK BRAKES AND CALIPERS??? I THINK NOT! TAKING IT TO THE DEALER ON WEDNESDAY TO CHECK IT OUT IN FULL. NOT HAPPY! IF ABLE TO UPDATE ON HERE, I WILL DO SO. *TR
I WAS DRIVING ON A SIDE STREET AND HEARD A LOUD POP. THERE WERE NO OTHER VEHICLES AROUND ME AT THE TIME AND NOTHING HIT THE WINDSHIELD. A LONG THIN CRACK APPEARED FROM THE BOTTOM OF THE MIDDLE OF THE WINDSHIELD AND SPREAD UPWARDS AND TOWARDS THE DRIVER'S SIDE. A SECOND INCIDENT OCCURRED IN JANUARY 2015, WITH SOMETHING HITTI…
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I WAS DRIVING ON A SIDE STREET AND HEARD A LOUD POP. THERE WERE NO OTHER VEHICLES AROUND ME AT THE TIME AND NOTHING HIT THE WINDSHIELD. A LONG THIN CRACK APPEARED FROM THE BOTTOM OF THE MIDDLE OF THE WINDSHIELD AND SPREAD UPWARDS AND TOWARDS THE DRIVER'S SIDE. A SECOND INCIDENT OCCURRED IN JANUARY 2015, WITH SOMETHING HITTING THE WINDSHIELD AND LEAVING A SMALL (QUARTER OF AN INCH IN DIAMETER) STARBURST. AFTER PARKING OUTSIDE ON A WARM 80 DEGREE DAY IN MARCH 2015, I RETURNED TO MY VEHICLE TO FIND THIS STARBURST HAD SPREAD INTO A LONG THIN CRACK ACROSS THE DRIVER'S SIDE. *TR
2014 MAZDA CX5, HEARD A POP AND NOTICED THE WINDSHIELD WAS CRACKED. THE CRACK STARTED FROM THE BASE, CENTER OF WINDSHIELD, AND TRAVELED VERTICAL APPROX 12-15 INCHES. THERE WAS NO ROCK OR GRAVEL STRIKE, NO VISIBLE CHIP. THIS IS A RECURRING ISSUE WITH OTHER MAZDA CX5'S. *TR
BOUGHT A 2014 MAZDA CX-5 BACK IN NOVEMBER 2013.UP UNTIL DECEMBER 2014 AND 33K MILES, NO ISSUES. SECOND WEEK OF DECEMBER, WAS ENTERING THE HIGHWAY AND DECIDED TO ACCELERATE A BIT , GOT UP TO ABOUT 80 MPH AND LET OFF THE GAS.THAT'S WHEN ALL OF A SUDDEN THE ENGINE LIGHT, TRACTION LIGHT AND TPMS CAME ON.CAR LOST POWER BUT WAS ABLE …
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BOUGHT A 2014 MAZDA CX-5 BACK IN NOVEMBER 2013.UP UNTIL DECEMBER 2014 AND 33K MILES, NO ISSUES. SECOND WEEK OF DECEMBER, WAS ENTERING THE HIGHWAY AND DECIDED TO ACCELERATE A BIT , GOT UP TO ABOUT 80 MPH AND LET OFF THE GAS.THAT'S WHEN ALL OF A SUDDEN THE ENGINE LIGHT, TRACTION LIGHT AND TPMS CAME ON.CAR LOST POWER BUT WAS ABLE TO PULL OFF TO THE SIDE OF THE HIGHWAY.SOUNDED LIKE IT WAS RUNNING ON 3 CYLINDERS, PUSHING THE GAS PEDAL, CAR WOULDN'T GO. SHUT THE CAR OFF AND ON AND PERFORMED LIKE NORMAL.TOOK IT THE DEALER TO HAVE CHECKED OUT.THEY COULDN'T REPLICATE THE ISSUE AND SAYS IT WAS MY K&N FILTER I HAD, WHICH IS FALSE SINCE I'VE HAD THE FILTER FOR THE LAST 20K MILES ON THE CAR AND ANOTHER 30K ON MY 2012 MAZDA 3.LET IT GO THEN THE FOLLOWING DID IT AGAIN AND BUT THIS TIME IT HAPPENED TWICE IN A ROW AND THE ENGINE LIGHT STAYED ON.GOT THE CODE OF P0301 WHICH IS A CYLINDER 1 MISFIRE ISSUE.TAKE IT BACK AGAIN AND THEY KEEP FOR ALMOST 3 WEEKS. THEY FINALLY GOT THE CAR TO DO SHUT OFF. REPLACED FUEL INJECTOR WITH NO LUCK.ENDED UP REPLACING THE CRANK PULLEY AND BELTS AND SAY IT'S WORKING.THEY ALSO REPLACED THE BATTERY BECAUSE THEY SAID IT DIED AND HAD A BAD CELL.PICK THE CAR ON A TUESDAY EVENING AND SURE FRIDAY MORNING DID IT AGAIN!! ALREADY CALLED MAZDA CUSTOMER SUPPORT AND GOT A CASE NUMBER SET UP. DEALER "SAYS" MAZDA WANTED ME TO TAKE A TECH OUT TO REPLICATE PROBLEM, WHICH THEY CAN, WHY THEY WANT ME TOO, I HAVE NO CLUE. SURE ENOUGH THE DAY I TAKE IT TO THE DEALER, IT DID AGAIN ON MY WAY THERE. TECH SCANS THE CAR, SEES THE SAME CODES AND PRINTS THEM OUT. COULDN'T GET THE CAR TO SHUT OFF AGAIN, SO I WAIT. THE FOLLOWING WEEK, CALL MAZDA CUSTOMER SUPPORT AND SAY THE DEALER SAID NO CODES WERE FOUND, BULLCRAP!! COMPLAINED TO THE DEALER SERVICE MANAGER AND HE "SAYS" THAT MAZDA KNOWS THE PROBLEM, SOFTWARE RELATED BUT NO RELEASE DATE. I'M DONE AND FED WITH MAZDA AND THE DEALER. *TR
CAR WAS DRIVEN TO THE GYM AND PARKED. OWNER ENTERED THE CAR TO RETURN HOME AND NOTICED A CRACK IN THE WINDSHIELD. CRACK INITIATED UNDER THE DRIVER SIDE SEAL ABOUT HALFWAY UP THE WINDSHIELD AND HAS PROGRESSED HORIZONTALLY OVER 12". NO APPARENT IMPACT OR DEBRIS FOUND ON CAR. APPEARS TO BE CAUSED BY STRESS. FURTHER RESEARCH INTO TH…
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CAR WAS DRIVEN TO THE GYM AND PARKED. OWNER ENTERED THE CAR TO RETURN HOME AND NOTICED A CRACK IN THE WINDSHIELD. CRACK INITIATED UNDER THE DRIVER SIDE SEAL ABOUT HALFWAY UP THE WINDSHIELD AND HAS PROGRESSED HORIZONTALLY OVER 12". NO APPARENT IMPACT OR DEBRIS FOUND ON CAR. APPEARS TO BE CAUSED BY STRESS. FURTHER RESEARCH INTO THIS ISSUE HAS REVEALED MANY OTHER MAZDA CX-5 OWNERS WITH SIMILAR EXPERIENCES. *TR
WAS DRIVING MY 2014 MAZDA CX-5 IN INCLEMENT WEATHER (SNOWING). HIT A SMALL POT HOLE AND HEARD A LOUD CRACK FROM WITHIN THE CAR BUT WAS NOT SURE WHERE IT CAME FROM. WHEN I GOT TO WORK, I CHECKED THE TIRES AND THE EXTERIOR OF THE CAR FOR DAMAGE. THERE WAS NONE. THE NEXT DAY I NOTICED A SIX INCH CRACK IN MY WINDSHIELD, MIDWAY D…
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WAS DRIVING MY 2014 MAZDA CX-5 IN INCLEMENT WEATHER (SNOWING). HIT A SMALL POT HOLE AND HEARD A LOUD CRACK FROM WITHIN THE CAR BUT WAS NOT SURE WHERE IT CAME FROM. WHEN I GOT TO WORK, I CHECKED THE TIRES AND THE EXTERIOR OF THE CAR FOR DAMAGE. THERE WAS NONE. THE NEXT DAY I NOTICED A SIX INCH CRACK IN MY WINDSHIELD, MIDWAY DOWN, STARTING FROM THE FRAME OF THE WINDOW ON THE DRIVERS SIDE, STRAIGHT INWARD. NEEDLESS TO SAY, AS I DRIVE THE CAR MORE AND MORE, THE CRACK IS SLOWLY SPREADING INWARD AND IS NOW ABOUT 16 INCHES LONG. I CONTACTED THE SERVICE DEPARTMENT AT THE DEALER AND AM BRINGING IT IN FOR INSPECTION FOR A DEFECT. I DO NOT RECALL GETTING HIT WITH ANY PEBBLES OR ROCKS AT THE TIME I HIT THE POT HOLE OR THERE AFTER. *TR
WHEN MY WIFE WENT OUT TO THE CAR ON THE MORNING OF 2/24/15, SHE NOTICED A CRACK IN THE WINDSHIELD. NO SIGN OF ANYTHING HITTING THE WINDSHIELD. IT WAS A 9 INCH CRACK FROM THE BOTTOM CENTER GOING UP. *TR
IMPACT WAS ON THE MAZDA DRIVER'S SIDE IN FRONT OF THE WHEEL AND INTO THE CAR- MADE A LEFT HAND TURN DID NOT SEE THE APPROACHING VEHICLE TRAVELING 50 MPH AND HIT THE REAR OF VEHICLE. THAT VEHICLE FLIPPED OVER AND INTO THE SNOWBANK OVER 4 LANES. AIRBAGS IN THE MAZDA DID NOT DEPLOY. CONCERNED AS THE PURCHASE OF THE VEHICLE WAS FOR…
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IMPACT WAS ON THE MAZDA DRIVER'S SIDE IN FRONT OF THE WHEEL AND INTO THE CAR- MADE A LEFT HAND TURN DID NOT SEE THE APPROACHING VEHICLE TRAVELING 50 MPH AND HIT THE REAR OF VEHICLE. THAT VEHICLE FLIPPED OVER AND INTO THE SNOWBANK OVER 4 LANES. AIRBAGS IN THE MAZDA DID NOT DEPLOY. CONCERNED AS THE PURCHASE OF THE VEHICLE WAS FOR SAFETY. *JS
Official recalls
316V644000 · Structure:body:hatchback/liftgate
Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
16V203000 · Steering
Apr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Consequence & remedy
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
16V064000 · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
Feb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Consequence & remedy
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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