NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
377 reports53,000 miles · Jun 21, 2018
Electrical System
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER SWITCHING THE SHIFTER TO THE PARK POSITION, TURNING THE ENGINE OFF, AND REMOVING THE IGNITION KEY, THE RADIO WOULD REMAIN ACTIVATED. ALSO, AN ERRONEOUS AUDIBLE ALARM WAS ACTIVATED, WHICH WARNED THE CONTACT THAT THE IGNITION KEY WAS NOT REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WA…
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TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER SWITCHING THE SHIFTER TO THE PARK POSITION, TURNING THE ENGINE OFF, AND REMOVING THE IGNITION KEY, THE RADIO WOULD REMAIN ACTIVATED. ALSO, AN ERRONEOUS AUDIBLE ALARM WAS ACTIVATED, WHICH WARNED THE CONTACT THAT THE IGNITION KEY WAS NOT REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (JAKE SWEENEY MAZDA WEST IN CINCINNATI, OH) WAS NOTIFIED OF THE FAILURE, BUT THE MANUFACTURER WAS NOT. THE FAILURE MILEAGE WAS 53,000.
NHTSA ODI #11103017
80,000 miles · Jun 20, 2018
Electrical SystemExterior LightingUnknown Or Other
A FEW WEEKS AGO MY KEYLESS SYSTEM BEGAN MALFUNCTIONING. WHEN I PUSH THE CAR OFF BUTTON AND GO TO GET OUT OF CAR A WARNING BEEP GETS MY ATTENTION THAT THE DASH IS STILL ON. THE ONLY WAY I HAVE FOUND TO GET EVERYTHING TO SHUT OFF COMPLETELY IS TO RESTART THE CAR AND PUT IT IN REVERSE OR DRIVE AND I MAY HAVE TO DO THIS SEVERAL TIME…
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A FEW WEEKS AGO MY KEYLESS SYSTEM BEGAN MALFUNCTIONING. WHEN I PUSH THE CAR OFF BUTTON AND GO TO GET OUT OF CAR A WARNING BEEP GETS MY ATTENTION THAT THE DASH IS STILL ON. THE ONLY WAY I HAVE FOUND TO GET EVERYTHING TO SHUT OFF COMPLETELY IS TO RESTART THE CAR AND PUT IT IN REVERSE OR DRIVE AND I MAY HAVE TO DO THIS SEVERAL TIMES BEFORE EVERYTHING SHUTS DOWN.
NHTSA ODI #11102880
39,000 miles · Jun 20, 2018
SeatsUnknown Or Other
THE MOTOR ON THE DRIVER SEAT IS BROKEN AND ALLOWS ONLY ONE SIDE OF THE SEAT TO MOVE FORWARD AND THE CAR DOESN'T FULLY TURN OFF WHEN PLACED IN PARK BECAUSE OF A GEAR SHIFT ISSUE.
NHTSA ODI #11102728
68,000 miles · Jun 20, 2018
Unknown Or Other
KEYLESS IGNITION SYSTEM WILL NOT SHUT OFF WITH KEY FOB OR START/STOP BUTTON. THE CAR SHUTS OFF, BUT THE ACCESSORY STAYS ON CAUSING THE BATTERY TO DRAIN AND DIE. THE VEHICLE IS STATIONARY AS IT IS BEING TURNED OFF. SEARCHING ONLINE MANY MAZDA OWNERS EXPRESS THE SAME PROBLEM WITH MAZDA DOING NOTHING. THIS IS A SAFETY ISSUE AND…
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KEYLESS IGNITION SYSTEM WILL NOT SHUT OFF WITH KEY FOB OR START/STOP BUTTON. THE CAR SHUTS OFF, BUT THE ACCESSORY STAYS ON CAUSING THE BATTERY TO DRAIN AND DIE. THE VEHICLE IS STATIONARY AS IT IS BEING TURNED OFF. SEARCHING ONLINE MANY MAZDA OWNERS EXPRESS THE SAME PROBLEM WITH MAZDA DOING NOTHING. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.
NHTSA ODI #11102726
Mileage unknown · Jun 18, 2018
Electrical System
WHEN I TURN OFF THE CAR- IT SAYS - SHIFT TO P- IT IS ALREADY IN PARK AND THE VEHICLE WILL NOT TURN OFF- THE AUXILIARY STAYS ON- FIRST TIME THIS HAPPENED, I DIDN'T REALIZE IT AND CAME OUT TO A DEAD BATTERY. NOW IT HAPPENS ALL THE TIME AND I HAVE TO KEEP STARTING AND STOPPING THE CAR AND JIGGLING THE SHIFTER TO GET IT TO TURN OFF.…
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WHEN I TURN OFF THE CAR- IT SAYS - SHIFT TO P- IT IS ALREADY IN PARK AND THE VEHICLE WILL NOT TURN OFF- THE AUXILIARY STAYS ON- FIRST TIME THIS HAPPENED, I DIDN'T REALIZE IT AND CAME OUT TO A DEAD BATTERY. NOW IT HAPPENS ALL THE TIME AND I HAVE TO KEEP STARTING AND STOPPING THE CAR AND JIGGLING THE SHIFTER TO GET IT TO TURN OFF. GOOGLED THE ISSUE AND IT IS A DEFECTIVE SHIFTER SWITCH THAT MAZDA WILL NOT RECALL
NHTSA ODI #11102300
95,000 miles · Jun 12, 2018
Unknown Or Other
WHEN PRESSING THE START/STOP BUTTON, MY IGNITION DOES NOT TURN OFF ALTHOUGH THE SHIFTER IS IN THE "P" POSITION AND THE ENGINE SHITS OFF NORMALLY. IF I TURN THE ENGINE BACK ON, JIGGLE THE SHIFTER, AND PUSH THE STOP BUTTON AGAIN, IT IS USUALLY SUCCESSFUL. IT APPEARS THERE IS A PROBLEM WITH A WORN SWITCH UNIT. THIS IS A SAFETY HAZ…
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WHEN PRESSING THE START/STOP BUTTON, MY IGNITION DOES NOT TURN OFF ALTHOUGH THE SHIFTER IS IN THE "P" POSITION AND THE ENGINE SHITS OFF NORMALLY. IF I TURN THE ENGINE BACK ON, JIGGLE THE SHIFTER, AND PUSH THE STOP BUTTON AGAIN, IT IS USUALLY SUCCESSFUL. IT APPEARS THERE IS A PROBLEM WITH A WORN SWITCH UNIT. THIS IS A SAFETY HAZARD AND SOMETHING MUST BE DONE. IT IS AN ONGOING CONCERN, NOT AN ISOLATED INCIDENT.
NHTSA ODI #11101407
60,000 miles · Jun 12, 2018
Unknown Or Other
RECENTLY ENCOUNTERED A PROBLEM WITH "SET TO P TO TURN OFF POWER". MY 2014 CX-5, WOULD NOT TOTALLY TURN OFF THE IGNITION. AUXILIARY POWER REMAINED ON.SO RADIO ETC. STAYED ON. KDY0-46-040 PARIS1 POSTED ONE TSB WHICH IS RELATED TO THE INFERIOR "SWITCH UNIT", P/N: KDY0-46-040, IN GEAR SHIFT ASSEMBLY. BUT LIKE MADAR AND PARIS1, I A…
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RECENTLY ENCOUNTERED A PROBLEM WITH "SET TO P TO TURN OFF POWER". MY 2014 CX-5, WOULD NOT TOTALLY TURN OFF THE IGNITION. AUXILIARY POWER REMAINED ON.SO RADIO ETC. STAYED ON. KDY0-46-040 PARIS1 POSTED ONE TSB WHICH IS RELATED TO THE INFERIOR "SWITCH UNIT", P/N: KDY0-46-040, IN GEAR SHIFT ASSEMBLY. BUT LIKE MADAR AND PARIS1, I ALSO REMEMBER THERE'S ANOTHER PUSH-BUTTON ENGINE START/STOP SWITCH TSB FOR SIMILAR ISSUES BUT CAN'T FIND IT RIGHT NOW. YOUR DEALER SEEMS TO FOLLOW THE TSB WITH INFERIOR "SWITCH UNIT" IN GEAR SHIFT ASSEMBLY, SO DO PRINT THE TSB OUT AND HOPE FOR THE BEST AS I BELIEVE MAZDA CANADA SHOULD TAKE CARE OF THE BILL AS MAZDA KNOWINGLY PUT A BAD PART IN THERE. DON'T LET THEM REPLACE THE SELECT LEVEL ASSEMBLY KD31-46-100D、GHR5-46-100C LIKE MENTIONED IN THE TSB THAT'D BE A WASTE OF MONEY.
NHTSA ODI #11101329
46,000 miles · Jun 11, 2018
Power Train
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE VEHICLE FAILED TO ENGAGE IN PARK AND WAS UNABLE TO BE TURNED OFF. THE DEALER (BERGLUND MAZDA, 834 E MAIN ST, SALEM, VA 24153 WAS CONTACTED AND INFORMED THE CONTACT TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER …
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TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE VEHICLE FAILED TO ENGAGE IN PARK AND WAS UNABLE TO BE TURNED OFF. THE DEALER (BERGLUND MAZDA, 834 E MAIN ST, SALEM, VA 24153 WAS CONTACTED AND INFORMED THE CONTACT TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 46,000.
NHTSA ODI #11101195
75,000 miles · Jun 8, 2018
Electrical System
VEHICLE WILL NOT TURN OFF COMPLETELY AS IT SHOULD. I AM THE FIRST OWNER AND PROBLEM HAS BEEN GOING ON FOR ABOUT A MONTH. ENGINE WILL SHUT OFF BUT ELECTRONICS INSIDE OF THE VEHICLE WILL STAY ON. I CHECKED ONLINE TO SEE WHAT IT COULD BE BUT THERE IS NO ANSWER VARIOUS OTHER OWNERS HAVE THE SAME ISSUE.
NHTSA ODI #11100584
58,000 miles · Jun 1, 2018
Electronic Stability Control (esc)EngineUnknown Or Other
WHEN I PUT MY CAR IN PARK, AND TRY TO TURN OFF THE CAR, THE BATTERY STILL STAYS ON (RADIO, ETC). I'VE HAD MY CAR'S SELECTOR SWITCH REPLACED AT A COST TO ME ($300) AFTER THE DEALER SAID THAT WAS THE PROBLEM. I AM NOW HAVING THE PROBLEM AGAIN. I AM A MOM WITH 2 LITTLE KIDS AND I AM PETRIFIED OF BEING STUCK IN THIS CAR THAT WON'T T…
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WHEN I PUT MY CAR IN PARK, AND TRY TO TURN OFF THE CAR, THE BATTERY STILL STAYS ON (RADIO, ETC). I'VE HAD MY CAR'S SELECTOR SWITCH REPLACED AT A COST TO ME ($300) AFTER THE DEALER SAID THAT WAS THE PROBLEM. I AM NOW HAVING THE PROBLEM AGAIN. I AM A MOM WITH 2 LITTLE KIDS AND I AM PETRIFIED OF BEING STUCK IN THIS CAR THAT WON'T TURN OFF. I HAVE A VIDEO OF THE CAR ACTING IN THIS ACTION BUT AM UNABLE TO ATTACH IT IN THIS FORUM. I WOULD BE HAPPY TO EMAIL IT.
NHTSA ODI #11099117
Official recalls
3Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Apr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Consequence & remedy
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Feb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Consequence & remedy
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗