2013 Mazda CX-5

WE BOUGHT OUR CX-5 IN APRIL 2013. LAST NIGHT WHEN I WENT TO GET IN MY CAR I NOTICED A CRACK IN THE BOTTOM MIDDLE OF THE WINDSHIELD ITS ABOUT 12 INCHES LONG AND CURVES LIKE A HOOK. WHEN I PARKED MY CX-5 THERE WAS NO CRACK. WHEN WE CALLED DEALER WHERE WE BOUGHT THE CAR HE STATED "A ROCK HIT IT" WITHOUT EVEN LOOKING AT THE CRACK. MY HUSBAND LET HIM KNOW THAT A ROCK DID NOT HIT THE WINDSHIELD AS IT WAS SITTING IN OUR YARD. I AM WORRIED THAT IF I TAKE MY CAR UP TO THE DEALERSHIP THEY WILL DO THE PEN TEST AND STATE THAT IT WAS CAUSED BY A ROCK. THERE ARE NO STARS OR CHIPS ON THE WINDSHIELD. WOULD LIKE TO KNOW IF THERE IS A WAY TO CONFIRM THIS CRACK BEFORE THEY DO A PEN TEST? *TR

WALKED OUT TO CRACKED WINDSHIELD (1/4 WAY ACROSS VEHICLE) 6 MONTHS AFTER PURCHASED. WAS TOLD BY DEALER WOULD NOT COVER UNDER WARRANTY BECAUSE OF SMALL NICK AT END OF CRACK WAS THICKER THAN DOLLAR BILL. 4 MONTHS LATER, DISCOVERED CHIP IN WINDSHIELD. DURING FIX, CRACK PROTRUDED FROM CHIP AND WHOLE WINDSHIELD HAD TO BE REPLACED AGAIN. *TR

WHEN DRIVING OVER 40MPH, THE SIDE VIEW MIRRORS SHAKE UNCONTROLLABLY MAKING ME EXTREMELY DIZZY AND FEELING DISORIENTED. I CAN'T USE THEM AT ALL AND MAKES DRIVING AT THAT SPEED UNSAFE. I BROUGHT IT TO MAZDA TO BE FIXED TWICE ALREADY. THE FIRST TIME, THEY ACKNOWLEDGED AN ISSUE BUT I HAD TO COME BACK BECAUSE THEY NEEDED TO SEND THE DEALERSHIP THE PARTS. WHEN THE PARTS WERE IN, THEY TRIED THE FIX AND THEN I WAS TOLD IT DIDN'T RESOLVE THE ISSUE. THE FIX WAS TO THE HOOD TO STOP THE HOOD AND MIRRORS FROM SHAKING. APPARENTLY, MAZDA ARE AWARE OF THE ISSUE AND COMING OUT WITH A NEW FIX IN THE NEXT MONTH OR SO. THIS IS A BRAND NEW CAR. ALL MILEAGE SO FAR HAS BEEN ME GOING BACK AND FORTH TO THE DEALERSHIP FOR THIS ISSUE. I HAVE NOT BEEN ABLE TO ENJOY THE CAR AT ALL AND DEEM IT UNSAFE FOR MYSELF AND MY BABY. I WROTE TO MAZDA CUSTOMER SERVICE AND RECEIVED A DISGUSTING RESPONSE WHO BEGAN EVERY SENTENCE WITH "UNFORTUNATELY"! "[XXX]"OFFERED $100 IN SERVICE COUPONS FOR THE INCONVENIENCE WITHOUT EXPLAINING WHAT THE ISSUE IS AND HOW THEY ATTEMPT TO FIX IT. I AM EXTREMELY DISAPPOINTED IN MAZDA FOR MANY REASONS...NUMBER ONE BEING ADVERTISING THE CAR FOR SAFETY FEATURES WHEN CLEARLY IT ISN'T. THEY NEED TO LOOK AT THIS VERY SERIOUSLY AND COME UP WITH A FIX TRIED AND TESTED FOR THE SAFETY OF ALL PASSENGERS. IF I HAD TO GO THROUGH A PURCHASING EXERCISE AGAIN, I SURELY WILL NOT BE BUYING MAZDA PRODUCTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR