2013 Mazda CX-5

I AM OFTEN UNABLE TO TURN CAR OFF USING THE KEYLESS IGNITION SWITCH. THE ENGINE WILL STOP BUT ALL INTERIOR POWER REMAINS ON, AND I MUST RESTART THE ENGINE, SHIFT GEARS, RETURN TO PARK AND TRY AGAIN. SOMETIMES IT TAKES 5-8 TRIES TO KILL POWER. THIS IS A SAFETY HAZARD AS IT COULD LEAVE YOU STRANDED WITH A DEAD BATTERY. I'VE SEEN MANY SIMILAR COMPLAINTS ON YOUR WEBSITE, BUT MAZDA CLAIMS NO OWNERSHIP OF THE PROBLEM AND HAVE NOT ISSUED A RECALL. HOW CAN YOU RECTIFY THIS SITUATION?

AFTER DRIVING AND PUTTING THE CAR IN PARK AND TRYING TO TURN THE CAR OFF THE CAR RADIO AND DASH INDICATORS REMAIN ON. I AM NOT ABLE TO COMPLETELY TURN THE CAR OFF WITHOUT PUTTING IT IN REVERSE AND BACKING IT UP SOME AND THEN DRIVING FORWARD AGAIN AND PUTTING IT IN PARK AND PUSHING THE POWER BUTTON AGAIN. JUST TRYING TO RESTART THE CAR OR SHIFT IT TO DRIVE AND BACK TO TURN THE POWER COMPLETELY OFF DOES NOT WORK. THIS INCOMPLETE POWERING OFF OF THE VEHICLE HAPPENS VERY RANDOMLY.

AFTER PARKING AND PRESSING THE START/STOP BUTTON TO TURN THE ENGINE OFF AND EXIT THE VEHICLE, THE ENGINE WOULD TURN OFF BUT THE RADIO/LIGHTS, ETC. ALL STAYED ON. TO RESOLVE, I HAD TO TURN THE VEHICLE BACK ON, PUT IT INTO DRIVE/REVERSE/PARK AND PRESS THE START/STOP BUTTON AGAIN FOR IT TO COMPLETELY TURN OFF LIKE IT'S SUPPOSED TO. I WAS STOPPED IN THE PARKING LOT IN FRONT OF MY WORK, FLAT CONCRETE AREA, WEATHER WAS SUNNY AND 90 DEGREES.

ON MAY 6TH 2018, I FIRST EXPERIENCED AN ISSUE WITH MY VEHICLE NOT FULLY TURNING OFF THE CAR WHILE IN PARK. I HAVE A PUSH BUTTON START ON MY CAR AND AFTER I PUT IT IN PARK, I PRESSED THE PUSH BUTTON TO SHUT IT OFF AND IT WOULD NOT TURN OFF. I WANT TO EXIT THE VEHICLE AND IT WAS BEEPING AT ME AS IF I DID NOT TURN OFF MY CAR. AND THE LIGHT ON THE PUSH BUTTON WAS ORANGE. THE CAR WAS IN A STATE AS IF I WAS USING THE BATTERY BUT DID NOT HAVE MY ENGINE ON OR AC. I PUT MY FOOT ON THE BRAKE, PRESSED THE BUTTON TO TRY TO SHUT IT OFF, AND IT TURNED MY CAR BACK ON THEN I PRESSED THE FOOT ON THE BRAKE TO SHUT IT OFF AND IT WENT BACK TO USING THE BATTERY ONLY. I TRIED MANY DIFFERENT WAYS TO SHUT OFF MY VEHICLE AND I STILL COULD NOT. I ATTEMPTED THIS AT LEAST 5 TIMES BEFORE MY VEHICLE FINALLY SHUT OFF. TODAY, IT HAPPENED AGAIN. I PUT MY CAR IN PARK, WENT TO SHUT OFF MY CAR AND IT WOULD NOT SHUT OFF. I ATTEMPTED TO SHUT IT OFF SEVEN TIMES BEFORE I FINALLY PUT MY CAR IN REVERSE PUT IT IN PARK AND THEN MY CAR SHUT OFF. I CALLED MY MAZDA DEALERSHIP, AND ASK THEM WHAT I WOULD DO IN THE FUTURE TO FIX THIS ISSUE AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. I LOOKED UP ON THE INTERNET, AND THERE'S HUNDREDS OF PEOPLE THAT HAVE HAD THIS ISSUE AND ALL OF THEM SAY THAT MAZDA SAYS THEY'VE NEVER HEARD OF THE ISSUE. THEY URGED ME TO COME IN, HAVE MY CAR DIAGNOSED, AND THEN THEY COULD TRY TO SEE WHAT IS WRONG WITH IT. BECAUSE MY CAR IS NO LONGER UNDER WARRANTY, I WOULD BE PAYING FOR SOMETHING THAT MIGHT BE A RECALL ISSUE. HOW ARE THERE HUNDREDS OF PEOPLE WITH THE SAME ISSUES AS MYSELF AND NO ONE HAS EVER HEARD OF IT? NOTE: I AM CANADIAN BECAUSE IT WOULDN'T GIVE ME THE CHOICE OF A CANADIAN PROVINCE, I MADE UP THE POSTAL CODE TO COINCIDE WITH ALABAMA. PLEASE LET ME KNOW WHERE I WOULD FILE THIS IN CANADA. KM WERE CONVERTED TO MILES

WHEN I PRESS THE BUTTON TO TURN OFF THE CAR, THE ACCESSORIES DO NOT TURN OFF. THE RADIO CONTINUES TO PLAY, ETC. I HAVE TO RESTART THE CAR AND TURN IT OFF AGAIN. I REPEAT UNTIL THE CAR FINALLY TURNS OFF. I LEAVE THE RADIO ON IN CASE I FORGET AND MY BATTERY RUNS DOWN. FROM RESEARCHING I HAVE FOUND IT IS A BAD SHIFTER POSITION SWITCH AND EVERYONE IS HAVING THE SAME PROBLEM. SCAREY MY CAR WAS PARKED AT THE TIME.

POSSIBLE DEFECTIVE SHIFTER SWITCH CAUSING IGNITION BUTTON TO NOT ALLOW VEHICLE TO SHUT DOWN COMPLETELY UNLESS YOU FIDGET THE SHIFTER BACK AND FORTH OR SHIFTING THROUGH ALL OF THE GEARS TO GET IT TO PROPERLY SHUT DOWN. THIS OCCURS RANDOMLY WHILE STATIONARY TRYING TO SHUT DOWN THE VEHICLE, DURING PARKING. HAS BEEN GOING ON FOR A FEW MONTHS AND IS GETTING WORSE, POSSIBLY NEAR COMPLETELY FAULTING OUT.

I PUSH THE BUTTON TO TURN THE CAR OFF. THE MOTOR TURNS OFF BUT THE ACCESSORIES STAY ON (RADIO, DASH LIGHTS, ETC.) TURN THE CAR BACK ON, MOVE THE SHIFT LEVER AND THEN TURN IT OFF AGAIN. SOMETIMES THIS WORKS, OTHER TIMES IT TAKES NUMEROUS TRIES BEFORE IT WILL ACTUALLY SHUT OFF. SOME PEOPLE HAVE GOTTEN OUT OF THEIR CAR WITHOUT REALIZING THIS HAPPENED AND CAME BACK TO A DEAD BATTERY. THIS COULD BE A DEFINITE SAFETY HAZARD - SUCH AS SOMEONE STRANDED LATE AT NIGHT WITH A DEAD BATTERY BECAUSE OF THIS ISSUE. MAZDA SAYS THEY ARE AWARE OF IT BUT YOU HAVE TO ISSUE A RECALL SO WE CAN GET OUR CARS FIXED. IT IS APPARENTLY A SENSOR UNDER THE SHIFTER THAT IS THE ISSUE. IF YOU CHECK THE WEBSITE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849 YOU WILL SEE HOW MANY PEOPLE ARE HAVING HIS PROBLEM. PLEASE ISSUE A RECALL ON THIS PART SO THAT SOMETHING CAN BE DONE BEFORE SOMEONE IS HURT AFTER BEING STRANDED DUE TO THIS FAULTY PART. PLEASE MAKE MAZDA RESPONSIBLE FOR PUTTING A FAULTY PART IN OUR VEHICLES.

I HAVE 96,757 MILERS. AFTER I COME TO A COMPLETE STOP, I PUT THE GEAR IN PARK, AND I PUSH THE IGNITION BUTTON TO TURN OFF THE CAR, MY CX-5 DOES NOT SHUT DOWN COMPLETELY. THE ENGINE IS OFF BUT ALL OTHER ELECTRICAL SYSTEM SUCH AS RADIO/NAVIGATION REMAINS ON AND I AM NOT ABLE TO ACTIVATE THE CAR ALARM AFTER I EXIT MY CAR. ORANGE LIGHT REMAINS ON THE "START BUTTON" AND I HAVE TO RESTART THE ENGINE AND CHANGE THE GEAR FROM PARK TO R, N, OR D AND SHIFT IT BACK TO PARK TO SHUT DOWN COMPLETELY. SOMETIMES I HAVE TO REPEAT THIS STEP TWO TO THREE TIMES. THIS PROBLEM BEGAN SHORTLY AFTER MY 5 YEAR 60K EXTENDED WARRANTY EXPIRED.

[XXX] THE ENGINE DOES NOT IDLE. WHEN I WOULD SLOW TO STOP FOR A STOP LIGHT OR STOP SIGN, TH ENGINE WOULD QUIT AND REQUIRE RESTARTING THE ENGINE. THE CHECK ENGINE LIGHT REMAINED ILLUMINATED CONTINUOUSLY, AND, THE RED BATTERY LIGHT WOULD ILLUMINATE. A SERVICE STATION DIAGNOSED THE PROBLEM AS EITHER AN OLD BATTERY, AND/OR, AN ALTERNATOR. OURISMAN MAZDA, 801 ROCKVILLE PIKE, ROCKVILLE, MARYLAND 20852 [301-424-7800] ADVISED ME THIS MORNING, SATURDAY, 01/13/2018, THAT: 1.)THE PROBLEM IS THE MASS AIR FLOW FILTER THAT REQUIRED REPLACEMENT. 2.)THERE ARE NO RECALLS FOR MAZDA MASS AIR FLOW SENSOR FAILURES. 3.) TOTAL PARTS AND LABOR ARE APPROXIMATELY, $575.00. 4.)THE DEALERSHIP SAID THAT THE 5 YEARS / 100,000 WARRANTY DID NOT APPLY TO THE MASS AIR FLOW FILTER. 5.)WHEN I BROUGHT THE CAR TO OURISMAN MAZDA, ON 01/12/2018, TO HAVE THE PROBLEM DIAGNOSED. I WAS ASKED WHEN AND WHERE I LAST FILLED THE GAS TANK, (AS IF A MASS AIR FLOW FAILURE MIMICS CONTAMINATED FUEL. THE CAR WAS PURCHASED, NEW, IN DECEMBER 2012,, AND HAS APPROX.., 75,000 MILES OF URBAN / SUBURBAN DRIVING, NOT UNDER DUSTY CONDITIONS. THE RISK IS THAT THE CAR COULD UNEXPECTEDLY STALL AND WITH NO WAY TO RECOVER QUICKLY. *BF *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR