AFTER PURCHASINNG MY VEHICLE, I NOTICED A DISTINCT HARD OBJECT JUST UNDER THE SEATING SURFACE. AT FIRST I THOUGHT IT WAS A SEAT ADJUSTMENT SUCH AS A LUMBAR SUPPORT ON THE SEAT BOTTOM, BUT THAT IS NOT THE CASE. I WAS, AND STILL AM, SITTING DIRECTLY ON THE MOTOR CONTROLS FOR THE SEAT. I CONTACTED THE DEALER WHERE I BOUGHT IT TWIC…
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AFTER PURCHASINNG MY VEHICLE, I NOTICED A DISTINCT HARD OBJECT JUST UNDER THE SEATING SURFACE. AT FIRST I THOUGHT IT WAS A SEAT ADJUSTMENT SUCH AS A LUMBAR SUPPORT ON THE SEAT BOTTOM, BUT THAT IS NOT THE CASE. I WAS, AND STILL AM, SITTING DIRECTLY ON THE MOTOR CONTROLS FOR THE SEAT. I CONTACTED THE DEALER WHERE I BOUGHT IT TWICE ABOUT THE PROBLEM AND WAS TOLD TO TAKE IT TO A DEALER HERE IN FLORIDA WHERE I WORK. I TOOK IT TO A LINCOLN DEALER IN WEST PALM BEACH. THE SERVICE REP. FELT THE SEAT AND IMMEDIATELY TOLD ME THAT THERE WAS A PROBLEM WITH THE MANUFACTURING OF THE SEAT. HE ASKED ME TO LEAVE THE VEHICLE AND THEY WOULD FIX THE SEAT THE FOLLOWING DAY BY INSTALLING SOME ADDITIONAL PADDING. I TOOK A RENTAL CAR PROVIDED BY THEM BACK TO MY APARTMENT. I WAS CONTACTED THE FOLLOWING DAY BY THE SAME DEALER REP. AND WAS TOLD THAT SINCE THERE WERE NO PREVIOUS SIMILAR COMPLAINTS THAT THEY COULD NOT MAKE THE REPAIRS. I THEN CONTACTED LINCOLN'S CUSTOMER CARE SERVICE TEAM AND WAS TOLD THAT I WOULD BE CONTACTED SHORTLY BY A CUSTOMER CARE SPECIALIST, WHICH I WAS THE FOLLOWING DAY. I WAS TOLD THAT THIS NONCONFORMITY WAS A PART OF THE DESIGN OF THE SEATS AND THAT HE WAS CLOSING THE FILE. *TR
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
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