2019 Lincoln Continental

The contact owns a 2019 Lincoln Continental. The contact stated while exiting out of a parking spot, he attempted to depress the brake pedal but could not reach or find the brake pedal. The contact moved his foot closer to the accelerator pedal and was able to depress the brake pedal. The contact stated that the failure recurred several times. The contact stated while driving 45 MPH, he was unable to locate the brake pedal while attempting to depress the brake pedal. The contact veered across two lanes to prevent a crash. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.

THIS IS A COMPANY CAR AND I SOMETIMES WORK FROM THE BACK SEAT DURING MY TRAVEL TO CLIENTS AS IT'S LARGE AND COMFORTABLE. I RECENTLY HAD OCCASION TO MEET WITH A CLIENT DURING INCLEMENT WEATHER SO WE WERE IN THE REAR OF MY CAR FOR ABOUT 30 MINUTES. AFTER THIS TIME I COULD NOT RELEASE THE DOOR LOCKS WITH THE KEYLESS REMOTE, I AM PARTIALLY DISABLED AND HAD TO CLIMB OVER THE FRONT SEATS TO MANUALLY RELEASE THE DRIVER'S DOOR! I WAS TRAPPED AND MY CLIENT WAS VERY UPSET. THIS IS A MAJOR SAFETY ISSUE THAT IS UNACCEPTABLE. ALL DOORS - WITH THE EXCEPTION OF THE DRIVER'S DOOR ONLY OPEN WITH A SOLENOID! I AM TERRIBLY AFRAID THAT IN THE EVENT OF ACCIDENT PASSENGERS WOULD BE TRAPPED IN THE VEHICLE. I AM ASKING THE MANUFACTURER TO TAKE THIS VEHICLE BACK AFTER APPROXIMATELY ONE YEAR OF USE. NOTE THAT THE DOORS CAN BE OPENED FROM OUTSIDE WHEN THIS OCCURS, JUST TRAPS PASSENGERS INSIDE THE CAR. I CAN NO LONGER DRIVE THIS CAR!