2019 Lincoln Continental

We are unable to open the rear exterior doors from the outside of the car. We have confirmed on numerous occassions doors are unlocked and there are no child safety locks on . This is becoming a very dangerous situation. We took it to a local car repair service they said that it would be under NHTSA recall bulletin 19V077000 - however when we call the Continental dealership where we purchased it that our Vin # is not included in the recall despite that being the exact problem we are having. We called Ford Manufacturer who Sent us to Continental and they too say that our VIN is not included in the recall despite the exact problem happening to us. Seems like everyone want to wait until someone dies because they can't get access to the back seat. This car only has 55000 miles on it and has not been in any accidents. Any assistance would be greatly appreciated.

Drivers door latch is failing to engage properly making it so the door can not closed right away. No matter how you close the door it always pushes right back open sometimes the door will semi latch but still poses the hazard of opening while driving. It has been inspected by the dealer to confirm the issue. There has been a recall for this exact issue however my vin number was not included and upon contacting Lincoln I was told there was nothing that they could do and my options were to wait until there could be the recall extended to my vehicle or just pay out of pocket. The dealership charges 2,600+Tax for the door latch replacement. As of now there is no warning lamps present and no warning lamps/driver display messages have appeared at all from the issue. If the door opens while driving there is the hazard of potential of falling out of the vehicle, or the door crashing into another object or vehicle causing an accident and or damage.

This vehicle has been repeatedly getting a "Door Fault Service Required" alert on the dashboard. I have even had the burglar alarm (horn honking and lights flashing) go off for no reason in my garage with my garage door shut. This is the exact problem that was covered with safety recall 19S03. For some reason, my vehicle was not included as part of this recall, even though it was built at the Flat Rock Assembly Plant where the other problematic vehicles came from. The build dates that were included in the recall were from November 30, 2015 through November 14, 2018. My vehicle was apparently outside of this range, but the problem continues. The cutoff date ranges for this recall was obviously too narrow because the problem persists. Now, because the applicable range was too narrow, I am left to have to pay for a factory mistake. Please expand the affected dates on recall 19S03. This is an issue that poses an imminent threat to the safety of this vehicle because the door latch is intermittently operative. There is a potential for the door to open while driving which poses a risk of accident and/or injury.

The contact owns a 2019 Lincoln Continental. The contact stated that while the vehicle parked and occupied, while attempting to close the driver’s side door, the door failed to latch as intended. The contact stated that the failure had occurred on several occasions. The vehicle was not taken to the dealer nor an independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included in the recall. The manufacturer was notified of the failure and offered to assist with the cost for the repair. The approximate failure mileage was 29,000.

The contact owns a 2019 Lincoln Continental equipped with Nokian Tires, Tire Line: One, Tires Size: 235/50/R18, DOT Number: 03B431326. The contact stated while driving 65 MPH and at various speeds, the wheels were shuddering. The vehicle was taken to an independent mechanic, where the tires were inspected. The mechanic informed the contact that the interior of the sidewalls were delaminating, causing the tires to become out-of-round. Additionally, the contact was informed that the road force of the tires was significantly high. The vehicle was taken to the dealer, where the tires were inspected. The tires were not replaced. The tires were replacement tires. The dealer informed the contact that the manufacturer would not provide warranty coverage. The contact stated that the manufacturer was unreachable. The tire failure mileage was approximately 30,000. The vehicle failure mileage was approximately 150,000.

The contact owns a 2019 Lincoln Continental. The contact stated that while driving 40 MPH, the steering wheel turned approximately 90-degrees counterclockwise unintendedly while the vehicle continued driving straight. The message "Adaptive Steering Fault - Service Now" was displayed. The contact stated that upon turning off and restarting the vehicle later, the steering wheel returned to the center. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.