2019 Lincoln Continental

Drivers door latch is failing to engage properly making it so the door can not closed right away. No matter how you close the door it always pushes right back open sometimes the door will semi latch but still poses the hazard of opening while driving. It has been inspected by the dealer to confirm the issue. There has been a recall for this exact issue however my vin number was not included and upon contacting Lincoln I was told there was nothing that they could do and my options were to wait until there could be the recall extended to my vehicle or just pay out of pocket. The dealership charges 2,600+Tax for the door latch replacement. As of now there is no warning lamps present and no warning lamps/driver display messages have appeared at all from the issue. If the door opens while driving there is the hazard of potential of falling out of the vehicle, or the door crashing into another object or vehicle causing an accident and or damage.

This vehicle has been repeatedly getting a "Door Fault Service Required" alert on the dashboard. I have even had the burglar alarm (horn honking and lights flashing) go off for no reason in my garage with my garage door shut. This is the exact problem that was covered with safety recall 19S03. For some reason, my vehicle was not included as part of this recall, even though it was built at the Flat Rock Assembly Plant where the other problematic vehicles came from. The build dates that were included in the recall were from November 30, 2015 through November 14, 2018. My vehicle was apparently outside of this range, but the problem continues. The cutoff date ranges for this recall was obviously too narrow because the problem persists. Now, because the applicable range was too narrow, I am left to have to pay for a factory mistake. Please expand the affected dates on recall 19S03. This is an issue that poses an imminent threat to the safety of this vehicle because the door latch is intermittently operative. There is a potential for the door to open while driving which poses a risk of accident and/or injury.

The contact owns a 2019 Lincoln Continental. The contact stated that while attempting to start the vehicle, the “No Key Detected” warning light was illuminated and the vehicle would not start. The contact stated that whenever the sign was off, the vehicle would start up right away. The contact stated that the vehicle would start normally while at his residence. The contact stated that he thought that there was an electrical interference that prevented the vehicle from starting and was worried that the failure occurred from another electrical source. The contact had towed the vehicle to a local dealer who could not duplicate the failure. The vehicle had not been repaired. The contact stated that the battery was in good condition and was not the cause of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.

THIS IS A COMPANY CAR AND I SOMETIMES WORK FROM THE BACK SEAT DURING MY TRAVEL TO CLIENTS AS IT'S LARGE AND COMFORTABLE. I RECENTLY HAD OCCASION TO MEET WITH A CLIENT DURING INCLEMENT WEATHER SO WE WERE IN THE REAR OF MY CAR FOR ABOUT 30 MINUTES. AFTER THIS TIME I COULD NOT RELEASE THE DOOR LOCKS WITH THE KEYLESS REMOTE, I AM PARTIALLY DISABLED AND HAD TO CLIMB OVER THE FRONT SEATS TO MANUALLY RELEASE THE DRIVER'S DOOR! I WAS TRAPPED AND MY CLIENT WAS VERY UPSET. THIS IS A MAJOR SAFETY ISSUE THAT IS UNACCEPTABLE. ALL DOORS - WITH THE EXCEPTION OF THE DRIVER'S DOOR ONLY OPEN WITH A SOLENOID! I AM TERRIBLY AFRAID THAT IN THE EVENT OF ACCIDENT PASSENGERS WOULD BE TRAPPED IN THE VEHICLE. I AM ASKING THE MANUFACTURER TO TAKE THIS VEHICLE BACK AFTER APPROXIMATELY ONE YEAR OF USE. NOTE THAT THE DOORS CAN BE OPENED FROM OUTSIDE WHEN THIS OCCURS, JUST TRAPS PASSENGERS INSIDE THE CAR. I CAN NO LONGER DRIVE THIS CAR!