2023 Land Rover Defender

The contact owns a 2023 Land Rover Defender. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure

Airbag warning light is ON. Dealer states that this is caused by the wire harness under the seat getting caught when seat moves and breaks the wire continuity. Dealer states that several of these incidents have been observed in many vehicles as the harness design is prone to being trapped in the seat movement mechanism. Dealer states that the passenger side Airbag will NOT deploy if harness not replaced. Dealer states that this Airbag fault is not currently part of the known Airbag recall as that recall is for the driver side Airbag fault due to corroded terminals.

My 2023 Land Rover Defender is subject to manufacturer recall D126 / NHTSA Recall 26V-248 concerning potential failure of the DC/DC converter due to an internal fault in the boost control microchip. The recall remains incomplete and Jaguar Land Rover has advised that a remedy is not yet available. I have contacted Jaguar Land Rover and my authorized Land Rover retailer, but there is currently no repair that I can have performed to remedy the safety defect. This has created a significant problem because I recently relocated from Canada to the United States and need to import my Canadian-market Defender. Jaguar Land Rover will not provide the manufacturer compliance documentation required for the normal U.S. importation process while this recall remains outstanding. However, I cannot have the recall completed because Jaguar Land Rover has not yet developed or made a remedy available. I am therefore effectively unable to remedy the safety recall through no action available to me as the vehicle owner, while the unresolved recall is simultaneously preventing me from importing the vehicle into the United States. I have asked Jaguar Land Rover for assistance and am currently discussing a potential manufacturer buyback because there is no available recall remedy. I am requesting that NHTSA review whether Jaguar Land Rover is providing an appropriate and timely remedy for Recall 26V-248 and advise what recourse is available to an owner whose vehicle cannot be remedied because the manufacturer has not yet made a repair available.

Three days before leaving for a trip from [XXX] to [XXX] my Land Rover Defender gave me a Low Battery warning. There was no time to take it to the dealership so I bought a new battery and put it in myself, then drove the 700 miles to [XXX]. My family and I were traveling in a remote area 6 miles from our vacation rental, with no cellular service, when our Defender suddenly threw an electrical fault warning on the dashboard asking us to pull over safely, on XXX. We made it to the vacation rental, then I borrowed a family member's car and went into [XXX] to buy tools to see if the battery was charging and if I could safely drive it to the nearest dealer or even home. It was not charging. So I called the dealership (Land Rover Rocklin) and had the car towed to it, then rented a truck to finish my vacation and get the family and our gear home. At the dealership, Rocklin required a brand-new factory battery to run tests on the failed DC-DC converter. They confirmed the converter failed under Recall 26V-248 and replaced the unit with the same recalled part. To get through this ordeal, I incurred $3,036.13 in direct out-of-pocket costs (towing, rentals, batteries, tools). Despite written confirmation from Jaguar Land Rover Corporate Customer Care agreeing to reimburse these recall expenses, Jaguar Land Rover has since passed me between departments, applied arbitrary roadside assistance caps, and ultimately refused to issue a refund, imposing an illegal financial burden on me to remedy a federal safety defect. I can supply all receipts. Specific Incident Details Component / System Failure: The DC-DC Converter failed internally (NHTSA Recall 26V-248 / JLR Campaign D126), causing a complete loss of 12V charging. Safety Risk: The failure occurred on remote mountain roads without cell service. A complete loss of 12V power threatens power steering, braking assistance, and vehicle propulsion while driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Land Rover Defender. The contact received a recall notification, NHTSA Campaign Number: 26V248000 (Electrical System) however the parts were unavailable. The contact stated that the vehicle was a hazard and unsafe to drive. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.

The DC/DC converter failed and caused the vehicle to immediately lose all power at a main intersection. My wife was driving the vehicle when this happened with out two children in the vehicle as well (ages [XXX] and [XXX]. Luckily, she was able to somewhat get out of intersection of a very busy road. The vehicle had to be towed to the Land Rover dealership. The part was covered by a factory extended warranty. There is an active recall for this part; however, this vehicle does not show to be in the recall. Since this part did fail, I wanted to file a complaint since it is not in the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front light **What component or system failed or malfunctioned, and is it available for inspection upon request?** The front passenger-side (right) headlight failed completely on my Land Rover Defender. The headlight assembly, including the bulb and/or associated electrical components, ceased functioning without any prior indication of a problem. The vehicle is available for inspection upon request. **How was your safety or the safety of others put at risk?** The sudden loss of a front headlight significantly reduced visibility while driving at night, creating a serious safety hazard for myself, passengers, and other road users. Reduced lighting also diminishes the vehicle's visibility to oncoming traffic, pedestrians, and cyclists, increasing the risk of a collision. **Has the problem been reproduced or confirmed by a dealer or independent service center?** Yes. The failure was confirmed by an authorized Land Rover dealership, which inspected the vehicle and verified that the front passenger-side headlight had failed. **Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others?** The vehicle was inspected by an authorized Land Rover dealership, which confirmed the headlight failure. No inspection has been conducted by police or insurance representatives at this time. **Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear?** There were no warning lamps, dashboard messages, flickering, dimming, or any other symptoms prior to the failure. The headlight failed suddenly and without any advance warning, providing no opportunity to anticipate or respond to the malfunction before it occurred.

Daytime running lights have both failed within the last 79 days. Passenger side failed at ~32660 miles o/a 05 Mar 26. It was replaced under warranty. Driver side failed around 36234 miles on 22 May 26 (5-days out of warranty). It is pending a shop appointment for replacement. This is not a “wear and tear” issue, it is a product quality control issue. It is not a simple plug and play repair. It is a costly repair due to the design of the headlamp assembly. I have owned vehicles since 1988 and last changed a headlamp or taillight bulb in the early 2000’s and that was on a MY93 vehicle. I have also owned two other Land Rovers MY07 LR3 from 2008-2011 and MY14 LR4 from 2014-2022 and did not have to replace a single bulb in the vehicle. Point is that technology and quality have improved over the years and these headlamp/DRL assemblies should not fail with less than 36500 miles on the vehicle. This is a known issue that warrants further investigation. Jaguar Land Rover has issued a Special Service Message 75479 concerning the known issue with the Defender DRL. My DRLs failed in similar fashion described in the SSM. Inoperable DRL reduces safety due to lower visibility since they should operate during normal driving conditions. This issue is dangerous since there is no indication on the dashboard or other warning unless the headlights are manually inspected while the vehicle is operating. Additionally, inoperable DRL leads to a failed State vehicle safety inspections.