2024 Land Rover Defender

The contact owns a 2024 Land Rover Defender. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System). The local dealer was contacted and confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.

On August 14, 2026, at approximately 12:15 p.m., I arrived at Land Rover Mission Viejo for a scheduled appointment to complete Safety Recall D120, Driver's Airbag Potential Non-Deployment. No service attendant greeted or checked me in. When I approached an attendant, the attendant said they could not help because they were going to lunch. An employee attempted to obtain assistance from others; one said they were too busy, and another said, "I can't rescue everybody." I waited in the reception area, but no one assisted me and no manager or supervisor was available. I left without the recall repair being performed. The driver's-airbag safety defect remains unrepaired, leaving the vehicle with a potential non-deployment risk.

Vehicle: 2024 Land Rover Defender, VIN [XXX] Related recall: NHTSA campaign 26V248 (JLR internal D126 / H575) This complaint concerns the unavailability of a remedy for a defect that can cause complete loss of drive power while the vehicle is in motion. Timeline: - April 17, 2026: Jaguar Land Rover North America filed Part 573 report for campaign 26V248, covering 170,169 mild-hybrid vehicles including 53,644 2020-2024 Defenders. JLR's filing describes the defect as an internal fault in the boost control microchip of the DC-DC converter, and states that failure results in loss of 12-volt system charging and can lead to complete loss of drive power and exterior lighting. - June 20, 2026: I received an interim owner letter. The letter confirms the defect and the safety risk. It states no remedy is available and that additional correspondence will follow at an unspecified date. - August 11, 2026: No remedy is available. No estimated remedy date has been communicated to me. Approximately four months have elapsed since the Part 573 filing and approximately two months since owner notification. Issue one - the interim notification does not address safe operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Land Rover Defender. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly shifted into neutral(N), with several unknown warning lights illuminated. The vehicle lost motive power. The contact swerved to the shoulder, and an object struck the windshield, causing the windshield to crack. The vehicle was towed to the dealer, and the failure was associated with NHTSA Campaign Number: 26V248000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.

The recent DCDC converter recall has left me feeling unsafe driving my Defender on anything except the slowest local roads. It's an extremely frustrating inconvenience, especially during this summer season with plans for road trips and travels being put on hold or cancelled due to not having a safe vehicle. Also, the JLR dealership is not offering loaner vehicles because the recall remedy is not available yet. There is no timeline for when the remedy will be developed, which is the cherry on top. That means I have to pay out of pocket, indefinitely, for a rental car on top of paying the car note for the Defender. Did I mention that JLR "conveniently" waited almost 60 days from the time they submitted the recall notice to NHTSA to send out the interim letters? They put me and over 150,000 other drivers at risk for nearly two months because they decided to take their time in mailing the letters out (I received mine on June 17th). This removes all confidence I would have had in their ability to develop the fix in a timely manner.

The manufacturer became aware of this issue approximately six months ago. At this time, no repair is available. I am driving to a remote location without consistent phone service and the manufacturer and dealer will not offer a loaner vehicle. I believe that Land Rover should offer a trade in for a new vehicle without this issue.

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle appears to have experienced a failure or malfunction involving the electrical power system, charging system, 12 volt battery system, vehicle communication modules, or related components. Based on the recent Land Rover recall I found online, I am concerned that the DC to DC converter or related charging system may be involved, because the reported recall issue involves loss of 12 volt charging and potential loss of drive power. The vehicle is currently with Jaguar Land Rover Houston Central and should be available for inspection upon request. The vehicle has not been returned to me, and the dealer has indicated that the vehicle was not communicating with their diagnostic computer and was not initially showing fault codes because the modules were not communicating. They have told me that my car is not part of the recall. How was your safety or the safety of others put at risk? My safety and the safety of others were put at risk because the SUV experienced a complete shutdown while I was driving on two separate occasions. The first event occurred Thursday afternoon at approximately 4:32 PM while I was driving on Highway 610. The vehicle suddenly lost power while in motion. I was able to glide off the highway and park on the side of the road, but this could have caused a crash or created a serious hazard because it occurred on a major roadway. The second event occurred Friday morning around 7:20 AM while I was driving on South Rice Avenue to take my daughter to school. The vehicle shut off again and left me stranded. Multiple people attempted to jump start the vehicle, including the tow truck driver, but the vehicle could not be restarted or shifted into neutral. The vehicle remained disabled and required towing. Because the shutdown happened while driving and the vehicle could not be restarted or moved normally afterward, this created a significant risk of co

While driving my 2024 Land Rover Defender 130 on Route 114 in Massachusetts at approximately 8:30–9:00 PM in dark and rainy conditions, the vehicle suddenly and completely shut off while in motion. The vehicle lost all power:     •    Engine shut off     •    No gears functioned     •    Vehicle would not restart     •    Lights and hazard lights were not functioning The vehicle was stranded in the middle of an active roadway with no warning and no visibility. Because of this, I had to exit the vehicle into traffic, stop oncoming vehicles, and remove my child from the car. We crossed a live lane of traffic to get to safety while leaving the vehicle in the roadway. I called 911. Police responded and controlled traffic at the scene. In the presence of the responding officer, I attempted to restart the vehicle multiple times. It remained completely unresponsive for an extended period before eventually starting again without explanation. This vehicle experienced a sudden loss of power while in motion on an active roadway. This is a serious safety concern. I do not feel it is safe to transport my child or family in this vehicle. I am seeking a clear and definitive diagnosis and resolution. If this issue cannot be conclusively identified and repaired, the vehicle should not remain in service.     •    RSelect systems:     •    Engine     •    Electrical     •    Powertrain

While operating the vehicle within normal constraints, at or below the speed limit, a electrical fault warning alterted me to multiple issues. Begining with ABS failure warnings, and adaptable cruise failure the vehicle continued for the next 30 minutes to show multiple system failures. Finally the vehicle lost complete power in the middle of a street with the brakes locking and no ability to steer. Attempts to jumpstart the vehicle failed to remedy the situation. When the vehicle was taken to the dealer the problem was diagnosed to be a failure of the DC/DC converter.