2023 Land Rover Defender

SUPPLEMENTAL TO NHTSA COMPLAINT #11728718 (RECALL 26V248000) On March 2, 2026, my 2023 Land Rover Defender was at a dealership for approximately 3.5 hours for key fob programming. At that time, Jaguar Land Rover had an active service message (SSM76173) related to DC-DC converter failures. Within 24 hours of leaving the dealership, the DC-DC converter failed. The vehicle displayed a “Charging System Fault” warning and became inoperable, consistent with the failure described in my original complaint #11728718. I contacted the dealership immediately with information about the issue. They told me that what I experienced aligned with the DC Converter failures that have been reported. I asked if I could get my Defender picked up or if they could at least provide a loaner car if I could somehow get my Defender to them. The dealership declined towing assistance and did not provide a loaner vehicle, citing that I was beyond the mileage limit of the warranty. I was also told that loaner vehicles were reserved for customers who purchased their vehicle at that location. Because I live approximately 4 hours from the dealership and the vehicle was not safely operable, I arranged my own repair. Due to a national backorder, the vehicle was unusable for an extended period (about a month). I purchased a genuine replacement DC-DC converter and paid for expedited shipping. Total out-of-pocket cost exceeded $970. On April 23, 2026, Jaguar Land Rover issued Recall 26V248000 for this defect. Communication with JLR about this incident started on April 7, 2026. On April 23, 2026 at 8:05 am EST (following the announcement of the recall), I was offered a final settlement off of a $458 retailer credit. However, I was instructed that I needed to return to the dealership (4 hours away) for inspection of a vehicle that has already been repaired using an OEM part. I am submitting this update to document the failure, the repair, and the manufacturer’s response following the recall.

Vehicle: 2023 Land Rover Defender 110 P400 (MHEV) Component Failure: Failure of the 48V DC-DC converter module (L8B2-14B227-AD), which converts 48V to 12V and maintains the vehicle’s 12V electrical system. The component is available for inspection. What Happened: Vehicle displayed “Charging System Fault” and red battery warning. Shortly after, the vehicle became inoperable and left driver stranded. Diagnostics showed: 48V battery retained voltage (~45V) No current output from the 48V system No 12V charging DTC: P065B-16 (Generator Control Circuit Voltage Below Threshold) The DC-DC converter reported “Failure / Standby” and would not initialize. High-voltage contactors did not close, preventing power delivery from the 48V system. Safety Risk: Failure disables 12V charging and can render the vehicle inoperable without warning. This creates a risk of being stranded and loss of essential vehicle functions. Inspection / Confirmation: Issue was confirmed through diagnostic tools (GAP IIDTool). Failure condition and DTC are consistent with DC-DC converter malfunction. Warnings Prior to Failure: “Charging System Fault” message and red battery warning appeared immediately prior to loss of function. No earlier warning. Additional Information: Similar failures involving the DC-DC converter and 48V MHEV system have been reported by other owners. Failures outside of warranty result in significant repair costs.

The vehicle experienced a sudden and complete electrical failure while driving, related to the DC converter. Warning lights did appear prior to the failure; however, I was driving down a mountainous road and do not recall the exact messages. Shortly after, the vehicle shut down and lost power, causing it to roll to a stop in active traffic. At the time of the incident, I was partially in the roadway and unable to safely move the vehicle out of traffic. The vehicle became inoperable and could not be restarted. I had two children and two dogs in the vehicle at the time. The vehicle had to be towed approximately two hours back home. The required part was on backorder for approximately two months due to so many vehicles having the issue, leaving my vehicle unusable for an extended period. This issue creates a serious safety hazard due to the sudden loss of propulsion and inability to move the vehicle out of traffic. Based on my research, this appears to be a known issue affecting multiple Land Rover Defenders. In attempting to locate the part sooner, we contacted several Land Rover dealerships, all of which indicated they had numerous Defenders awaiting the same repair due to part availability.

While driving the dashboard suddenly showed a message saying Battery Charging Fault error” a few minutes later the car stopped driving while I was on a busy freeway. It had no power and it displayed several messages saying suspension system is disabled, battery issue, cameras disabled. I had try to navigate my rolling car to a side lane to call roadside assistance. It was a very dangerous incident and needs to be addressed. Land Rover in White Plains NY, diagnosed my vehicle saying the Dc to Dc converter needs to be replaced and they don’t have any in stock. They also mentioned they have 30 customer cars all waiting for the same part. This was scary and I’m grateful my children were not in the vehicle at the time.

DC-DC Converter failed, battery light came on mid-drive and I continued to drive to try and make it to my destination. Car systems started one by one shutting down, first my seat heater then eventually my steering and gas petal. The Vehicle then died and left me stranded in the middle of the road while cars were passing me leaving me unsafe and blocking the road for more than an hour untill a tow truck could arrive. I could have easily been in an accident if I was on a different road do to the steering assist and gas pedal not continuing to work. Making it unsafe for me and many people on the road. The car would also not turn on or go into neutral so I could push it off to the side. Making it a hazard blocking a major road. I took it to Land Rover dealer and they mentioned that this is currently a common issue among Defenders, they have a bunch of them sitting on the lot waiting for this part and it is currently back ordered for several months. Leading me to believe this isn't an isolated incident and that Land Rover should address it before someone gets hurt on the road.

On 2/18/26 the vehicle electrical system stopped working. I unlocked teh vehicle with an emergincy key inside the keyfob. Once towed back to the dealer I was informed that the DC-to-DC converter failed causing the entire electical system to fail/immobilized the vehicle. The part will take 3-4 weeks to receive. Doing my own desk research I see that this is common issue and in many cases reoccurring b/c the part is replaced with a version that is also failing (look at how many different part #'s have been issued).

An electrical component called the DC DC converter failed in my 2023 Land Rover Defender. I discovered the failure after starting the car after work. A warning that the battery was not charging presented itself. I didn't think it was a major issue and could be something reset easily. I was able to get the car home safely but shortly after the car was completely non functional and could have potentially shut down right on the interstate on my drive home. Currently my car has been at the dealership for over two weeks waiting on a new converter because it is on backorder. This part is quite fragile and its failure can leave drivers stranded on the highway.