2025 Kia Sorento

Transmission concern. Randomly rolls forward (about 1-2 feet) when placed in reverse. It rolls forward before it finally catches to reverse. I have rolled into and tapped another vehicle when exiting a parking spot. I have taken it to two different Dealers and they said basically it does that and I need to account for it. This car is a liability.

On July 5th 2025 round 5:15 pm EST, while driving in the center lane of the highway at approximately 73 mph, the check engine light and multiple amber warning lights suddenly turned on. This occurred at just 1,920 miles on a brand-new vehicle. At the time of the incident, the vehicle stopped responding to the accelerator and would not move forward. Fortunately, traffic was light, and I was able to steer safely to the shoulder. However, I was traveling with my family, and under heavier traffic conditions or with vehicles closely following, this sudden loss of power could easily have resulted in a serious multi-vehicle accident. Following the above incident, I brought my vehicle to the Kia dealership for a diagnostic check. However, they did not take any corrective action, stating that the check engine light was not currently illuminated—even though I provided photo evidence and the fault code P069811 captured from the Kia app. This raises serious concerns, as I cannot predict when the issue might occur again. According to multiple reports on Kia forums and blogs, many owners of new vehicles have experienced the same problem, yet Kia has not addressed it. This is a serious, life-threatening safety issue while driving, and this trim should be publicly acknowledged as having low reliability and safety concerns until a resolution is found.

My Sorento has a transmission issue or something similar. It slips, it dies down and sometimes when I come to a stop and try to move, it won’t move. I have to put it back in park and then put it in drive. I have had several near miss accidents due to all these issues. It has been repaired twice but it has never fixed the issue and the dealer claims there is nothing wrong.

The contact owns a 2025 Kia Sorento. Upon starting the vehicle and shifting into reverse(R); the vehicle failed to respond with the message "Service In" displayed on the instrument panel. The contact repeatedly depressed the accelerator pedal, but the vehicle failed to respond. The contact placed the gear shifter back into park(P) and then shifted back into reverse(R) and the vehicle started to accelerate slightly before coming to a complete stop with the accelerator pedal depressed. After repeatedly depressing the accelerator pedal, the vehicle jolted backwards. The contact decided to park(P) the vehicle and scheduled an appointment with the dealer for service. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 4,850.

At highway speeds and in windy conditions, both side view mirrors partially fold inwards obstructing the ability to check blinds spots. The vehicle was purchased new from a dealership a month ago. The dealership has been notified of this issue as well as the check engine light being on since the vehicle was 5 days old and we were told they are unable to take the vehicle in until they have a loaner car available. Attached are two images of the driver's sideview mirror showing the approximate distance the mirror folds inwards with little effort.

Transmission caught between gears at speeds below 25mph. Engine revs without acceleration: Drivers report pressing the accelerator, and the engine's RPMs increase, but the vehicle does not speed up as expected. Driver returned the vehicle to Dealership and reported the incident. Dealership reported, malfunction could not be replicated. No indicator or warning lights present. The same incident occurred the following day for second time. Both incidents occurred around [XXX].on [XXX] at low operating speeds. Sudden loss of power places you and those around you in harm's Way when traveling at/below posted speed limits. Other Drivers around you don't know that your car is unable to move. This is a safety hazard. Clearly the transmission is failing in malfunctioning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

August 18, 2025 at 3pm PT; My 2025 Kia Sorento X-Line was parked in my driveway facing the street. I had the engine on, and in Park mode, AC on, back hatch door open. No one was in the vehicle. I was standing behind the vehicle when it then started to go in reverse, then stopped for 2 seconds. It then proceeded to go into reverse again. The garage door was open. The vehicle pushed me into the blades of our lawn mower (it is stored in the garage on its end, so the blades face the garage door), and continued to push me and the lawn mower into our gardening tool supply rack. I did all I could to stop the vehicle with my body and yell for help. I was trapped. The vehicle eventually stopped because the back hatch door was open and caught on the upper part of the garage frame. I got myself unstuck and got out to the right, and went straight to the passenger front door to check out the gear shift. It was still in Park mode. All was captured on our Ring camera. I called Kia corporate customer service and received a case number (25476533) and was told I would hear back in 10 business days. This was after calling the dealership twice directly (Elk Grove Kia) leaving a detailed message with no response.

NHTSA Complaint – Kia Sorento Vehicle: 2025 Kia Sorento Component/System: Engine, Fuel/Propulsion System, Power Train Date of Incident: [XXX] Location: [XXX] , southbound Description of the Problem: While driving my 2025 Kia Sorento southbound on [XXX] , the accelerator did not respond properly both on a flat road and while going uphill. The engine failed to provide adequate power, creating a serious safety risk on the highway. The vehicle is currently at the dealer for inspection, which will take place on Monday. However, I am extremely frustrated that I have not been provided a loaner or rental vehicle, even though I need transportation immediately. Additionally, as a U.S. citizen, I feel I am being treated unfairly and receiving discriminatory service compared to others in similar situations. No warning lights or messages appeared before the incident. The dealer has not confirmed or fixed the issue yet. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. I am reporting this issue to document the safety risk, service denial, and potential discrimination, and to seek proper investigation. Inspection Availability: UNKNOWN – vehicle can be inspected upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)