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2025 Kia Sorento

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 9 of 73 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 19 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 19 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

5 crash reports0 fire reports3 injury reports

What owners actually said

73 reports
Mileage unknown · Nov 29, 2025
Unknown Or Other

Sunroof randomly shattered with no vehicles in front of me while driving.

NHTSA ODI #11701997

Mileage unknown · Nov 9, 2025
Electrical SystemEngine

Fourth time we've had the car go into limp mode. Now at the dealer for third time. Driver was driving and the car went into limp mode after activating the cruise control follow function. Husband was behind in our Toyota Tacoma truck and was able to pick her up with California Highway Patrol to get off the highway into a parking …

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Fourth time we've had the car go into limp mode. Now at the dealer for third time. Driver was driving and the car went into limp mode after activating the cruise control follow function. Husband was behind in our Toyota Tacoma truck and was able to pick her up with California Highway Patrol to get off the highway into a parking lot to tow her. No warnings, no messages on the dash. She was unable to accelerate to highway speeds and was capped, and felt that there was very little to no predictable responsiveness in the car's acceleration. Car now at dealership.

NHTSA ODI #11698449

Mileage unknown · Nov 7, 2025
Power Train

Our 2025 Kia Sorento has exhibited several issues with shifting into gears especially from 1-2 gear there is hesitation, hard shifting, where it has delayed engagement, rough or jerky shifts, and a feeling of power loss while driving. It has a hard time getting into 3rd gear and just stalls, dragging at 1st/2nd when attempting t…

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Our 2025 Kia Sorento has exhibited several issues with shifting into gears especially from 1-2 gear there is hesitation, hard shifting, where it has delayed engagement, rough or jerky shifts, and a feeling of power loss while driving. It has a hard time getting into 3rd gear and just stalls, dragging at 1st/2nd when attempting to accelerate and coming down from 4th gear back into 2nd and 3rd. A "check transmission' warning light has appeared on the dashboard. This is teh second time we have had this issue. The car only has 16K miles on it, we have had it for 12 months exactly now and only drive it locally.

NHTSA ODI #11698228

4,000 miles · Oct 31, 2025
EngineVehicle Speed Control

The contact owns a 2025 Kia Sorento. The contact stated while driving on the highway at 60-65 MPH, the vehicle unexpectedly decelerated to 20 MPH and the vehicle went into LIMP Mode. The contact stated that the message “Vehicle Speed Restricted to 20 MPH” was displayed. The failure had occurred four times while driving. The vehi…

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The contact owns a 2025 Kia Sorento. The contact stated while driving on the highway at 60-65 MPH, the vehicle unexpectedly decelerated to 20 MPH and the vehicle went into LIMP Mode. The contact stated that the message “Vehicle Speed Restricted to 20 MPH” was displayed. The failure had occurred four times while driving. The vehicle was taken to the local dealer, who was unable to identify or duplicate the failure. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 4,000.

NHTSA ODI #11696726

Mileage unknown · Oct 20, 2025
EnginePower Train

While driving at speeds below 25 mph, my transmission seems to get caught between gears. When I press the accelerator, the engine revs, but the car doesn’t accelerate as it should. It feels like the power just drops out. There were no warning lights or indicators on the dashboard. The exact same thing happened again the very ne…

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While driving at speeds below 25 mph, my transmission seems to get caught between gears. When I press the accelerator, the engine revs, but the car doesn’t accelerate as it should. It feels like the power just drops out. There were no warning lights or indicators on the dashboard. The exact same thing happened again the very next day, at low speed, in the same general area. Both times, the car suddenly lost power in traffic, leaving me unable to move normally. This is extremely dangerous — other drivers have no idea that my vehicle isn’t responding, which puts me and everyone around me at risk. It’s clear there’s a serious issue with the transmission malfunctioning.

NHTSA ODI #11694539

Mileage unknown · Oct 20, 2025
Engine

The inverter radiator is punctured during typical road use by road debris. This results in a total loss of circulating coolant in the inverter/electric motor cooling system. This renders the car undrivable, with a concern for electric motor overheating, given that the hydrid mode and electric power can not be turned off. This …

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The inverter radiator is punctured during typical road use by road debris. This results in a total loss of circulating coolant in the inverter/electric motor cooling system. This renders the car undrivable, with a concern for electric motor overheating, given that the hydrid mode and electric power can not be turned off. This is available for inspection. It is unclear whether the electric motor will shut down when overheated, but seizing of the motor or fire seems possible. Reproducibility: There are many examples online of this occurring during normal road use of Kia electric and hybrid vehicles. There is a warning 'Check drive motor cooling system' in this model. This appeared during driving and reamined on while the coolant was depleted. Refilling coolant turned the light off but with coolant being actively sprayed out of the pin hole in the radiator at all times (the pump does not turn off when the engine is cold) resulting in rapid coolant loss.

NHTSA ODI #11694496

Mileage unknown · Oct 16, 2025
Unknown Or Other

I am unable to disable the "consider taking a break" warning, this is highly distracting and I don't understand why I can disable ever other warning on the vehicle. This warning goes off so easily even when I'm not distracted or tired and it's unsafe!

NHTSA ODI #11693783

Mileage unknown · Oct 15, 2025
Forward Collision AvoidanceService BrakesUnknown Or Other

While operating the vehicle and utilizing the cruise control, the Electronic Stability Control (ESC) and the Antilock Braking System (ABS) warning lights turn on. These lights will remain on until the vehicle is turned off and a new drive begins. They only activate during the use of cruise control and at times it has caused the …

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While operating the vehicle and utilizing the cruise control, the Electronic Stability Control (ESC) and the Antilock Braking System (ABS) warning lights turn on. These lights will remain on until the vehicle is turned off and a new drive begins. They only activate during the use of cruise control and at times it has caused the brake pedal to become extremely tough to press. This is a concern if maintaining cruise control and an emergency braking situation arises, the brake may not engage it is designed to do and cause a vehicle accident.

NHTSA ODI #11693681

Mileage unknown · Oct 14, 2025
Unknown Or Other

We have a brand new 2025 Kia Sorento and suddenly the AC stopped working. Took it into the service center who could not identify the problem but didn't see any damage. They got it working again and we drove it for a couple of days and it stopped working again as anticipated. We brought it back in and they now report debri damage…

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We have a brand new 2025 Kia Sorento and suddenly the AC stopped working. Took it into the service center who could not identify the problem but didn't see any damage. They got it working again and we drove it for a couple of days and it stopped working again as anticipated. We brought it back in and they now report debri damage, now not covered by kia warranty. I searched online and this seems to be a common issue with the unit and that the grill design does not protect the engine and is prone to significant damage to the vehicles engine components that Kia will not cover under warranty.

NHTSA ODI #11693495

Mileage unknown · Oct 9, 2025
Electrical SystemEnginePower Train

On 10/3 driving at roughly 60mph on the freeway, when going to accelerate, the vehicle would not accelerate with no power going to the engine. The gas motor was not engaging, and the car rapidly decelerated to around 20mph in an incredibly unsafe situation. Coasting it off the freeway, it was towed to the local Kia dealership. N…

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On 10/3 driving at roughly 60mph on the freeway, when going to accelerate, the vehicle would not accelerate with no power going to the engine. The gas motor was not engaging, and the car rapidly decelerated to around 20mph in an incredibly unsafe situation. Coasting it off the freeway, it was towed to the local Kia dealership. No warning lights or any indicators went off during that event. 10/9/2025, I picked up the vehicle after they replaced the high-pressure fuel pump and high-pressure fuel line, I noticed the battery was very low and thought it would charge while driving. As I left the dealership, the vehicle did not engage the gas engine and quickly avoided acceleration - no power was going to the engine. The battery reached a catastrophic low, and the engine failed in a busy intersection - creating another extremely unsafe situation - as I was turning around to return to the dealership. This time the hybrid system warning system went off and the battery and oil lights went on. While waiting for the tow truck, the vehicle would not turn off. It is currently with the dealership, 41k miles on vehicle, 1 year old.

NHTSA ODI #11692328

Official recalls

3

26V046000 · Electrical System: Instrument Cluster/panel

Jan 26, 2026

Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."

Consequence & remedy

Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.

Remedy: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026.

25V548000 · Engine And Engine Cooling:critical Fasteners

Aug 25, 2025

Kia America, Inc. (Kia) is recalling certain 2025 K4 and Sorento vehicles. The connecting rod bolts in the engine may have been improperly tightened, which can cause a loss of drive power.

Consequence & remedy

Consequence: A loss of drive power increases the risk of a crash.

Remedy: Dealers will replace the sub engine assembly, free of charge. Owner notification letters are expected to be mailed September 12, 2025. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC349.

25V006000 · Electrical System:body Control Module:software; Exterior Lighting:headlights; Exterior Lighting:tail Lights

Jan 13, 2025

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence & remedy

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Additional source detail variants (3)

Exterior Lighting:tail Lights

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Exterior Lighting:headlights

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Electrical System:body Control Module:software

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.

Go deeper into Kia Sorento problems