Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
250–25K
1125–50K
1550–75K
875–100K
8100–150K
2150K+
69 reports with mileage · 184 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 105 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Exterior Lighting. Review the 41 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
12 crash reports11 fire reports10 injury reports
What owners actually said
253 reports
Mileage unknown · Oct 6, 2024
Power Train
Vehicle engine set off a failure code P1326 and went into a full limp mode. This code is related to the knock sensor picking up the crankshaft pounding against the bearings. It is a known issue with the original engine small oil ports. Brought my vehicle to a Kia dealership and their diagnostic procedure was to replace the se…
Read full complaint
Vehicle engine set off a failure code P1326 and went into a full limp mode. This code is related to the knock sensor picking up the crankshaft pounding against the bearings. It is a known issue with the original engine small oil ports. Brought my vehicle to a Kia dealership and their diagnostic procedure was to replace the sensor and reflash the ECM. My problem is, ever since they did that, the knock sensor has not gone off and no codes are being generated. Engine is knocking worse than before. I believe they reset the parameters to a level that basically is making the knock sensor useless. They are buying time and mileage in hopes the engine out lasts the warranty. It is a manipulation of factory settings and fraud causing the consumer future issues.
NHTSA ODI #11618337
Mileage unknown · Oct 5, 2024
EnginePower TrainUnknown Or Other
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and t…
Read full complaint
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
NHTSA ODI #11618281
Mileage unknown · Sep 25, 2024
Electrical SystemUnknown Or Other
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
NHTSA ODI #11616520
Mileage unknown · Sep 6, 2024
Engine
Engine was consuming large amounts of oil, attempted to conduct oil consumtion test per Kia request was unable to complete due to volume of oil consumption . Engine locked up after kia telling me they couldnt help me since the oil consumtion test couldnt be completed.
NHTSA ODI #11612967
Mileage unknown · Aug 30, 2024
Unknown Or Other
Trunk latch stopped working.
NHTSA ODI #11611901
Mileage unknown · Aug 29, 2024
EnginePower Train
My 2018 Kia Sorento sticks and when pushing the gas and the RPM jumps up. The car also stalls out and then turns right back on. It shakes and makes a funny noise as well.
NHTSA ODI #11611641
Mileage unknown · Aug 27, 2024
EngineFuel/propulsion System
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle …
Read full complaint
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle in to have an oil leak test, because I instantly thought I had a leak due to that being an excessive amount of oil missing. However, there is no leak. It passed the leak test, and there is also no oil in my driveway. Upon talking to the Kia dealership this is apparently a very known, and prominent issue with this vehicle. I am "out of warranty" with Kia- so I am unable to file a claim with them to have this repaired. This is unacceptable for them to know that this is an ongoing issue, and they are not standing behind their products. I have thankfully purchased an extended warranty with an outside agency, that I am filing a claim for. However they will only cover the issue at Kia if the "engine oil consumption test identifies the failure" From what the service man said to me, from Kia- the two "failures" that they have, are either needing to have a combustion chamber cleaning done, or an entire new engine dropped in. Both of which leave me without a vehicle for WEEKS. As a mother with young children, and also a mother that works and has a one vehicle home- this leaves me needing to rent a car for however long that may take. Looking into this further I have seen that Kia Sorentos with the GDI motor (like mine) from NEWER years, have a recall on their engines for a very similar case and very similar situations with them burning excessive oil in their vehicles. I strongly think that the lower year makes and models need to be investigated, as well. I absolutely think that my vehicle needs to be included in this recall as I have gotten and maintained every single oil change, and service needed to my vehicle since I have purchased it in 2020.
NHTSA ODI #11611155
Mileage unknown · Aug 14, 2024
Engine
Engine had catastrophic failure without warning. No warning lights or performance issues. 110K miles on it. Well taken care of and taken in for oil changes at regular intervals 6K-8K.
NHTSA ODI #11608466
Mileage unknown · Aug 13, 2024
Unknown Or Other
TRUNK OPEN SIGNAL NOT TURNING OFF AND TRUNK WON’T CLOSE. DEALER SAID ITS THE TRUNK LATCH THAT NEEDS TO BE REPLACED.
NHTSA ODI #11608191
Mileage unknown · Aug 9, 2024
EngineExterior LightingFuel/propulsion System
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Consequence & remedy
Consequence: A fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The cowl crossbar that connects to the Motor Driven Power Steering (MDPS) steering column may be improperly welded, allowing the steering column to separate.
Consequence & remedy
Consequence: If the steering column separates, it can cause a loss of steering ability, increasing the risk of a crash.
Remedy: Kia will notify owners, and dealers will replace the cowl crossbar, free of charge. The recall began October 26, 2018. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC167.
Additional source detail variants (2)
Steering:electric Power Assist System
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The cowl crossbar that connects to the Motor Driven Power Steering (MDPS) steering column may be improperly welded, allowing the steering column to separate.
Consequence: If the steering column separates, it can cause a loss of steering ability, increasing the risk of a crash.
Remedy: Kia will notify owners, and dealers will replace the cowl crossbar, free of charge. The recall began October 26, 2018. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC167.
Steering:column
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The cowl crossbar that connects to the Motor Driven Power Steering (MDPS) steering column may be improperly welded, allowing the steering column to separate.
Consequence: If the steering column separates, it can cause a loss of steering ability, increasing the risk of a crash.
Remedy: Kia will notify owners, and dealers will replace the cowl crossbar, free of charge. The recall began October 26, 2018. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC167.
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Consequence & remedy
Consequence: If the component detaches during deployment, it may enter the passenger compartment and be a projectile within the vehicle cabin, increasing the risk of injury.
Remedy: Kia will notify owners, and dealers will replace the driver and passenger side curtain air bags, free of charge. The recall began on December 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC159.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Illustration