2018 Kia Sorento

To Whom It May Concern, I hope this message reaches someone who values the sanctity of human life. Today, while driving home, my husband experienced a terrifying incident: the brakes on our car completely failed. Thanks to my husband’s quick thinking and driving skills, he narrowly avoided a potentially catastrophic accident. We immediately took the car to a local mechanic, who informed us that the issue was due to a BRAKE BOOSTER failure. This was the first time we had ever heard of such a part, and the mechanic explained that it was highly unusual for this component to fail, indicating that it may be defective. Although this car is a 2018, it only has 50K miles on it. My husband is retired, and I work from home, so this is very unusual. Upon further research, I discovered that the Kia Sportage had a recall for this very issue. Additionally, I found numerous complaints dating back to 2005 concerning the sudden loss of brakes in Kia Sorentos, specifically due to defective brake boosters. It is deeply concerning that this issue was not addressed with a recall for Sorentos as well. This defect poses a serious risk to drivers, and I fear it’s only a matter of time before someone loses their life because of it. We contacted Kia’s Customer Service to report the issue and expressed our concern that lives are at stake due to this defect. However, instead of addressing our concerns, we were told the part wasn’t covered under warranty, and two customer service agents even hung up on us when we persisted. This is a grave and dangerous defect that demands immediate attention. Numerous complaints about this issue exist, and it’s clear that the brake booster in Kia Sorentos needs to be recalled before it causes a tragedy. Please take this matter seriously and help ensure that this issue is addressed to prevent any further risks to drivers. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine seized as we were driving onto the freeway. Everything just stopped. The car had to be pushed to the side of the road. It failed to restart. When we checked the dipstick, it was completely dry and starting to burn on the bottom. There was no visible signs of an oil leak. There were no lights or other notifications that the car was out of oil. We were lucky the car wasn't hit and someone seriously injured or killed. The car had to be towed to our home. Kia Corporate Office was closed. The Kia dealership said I could have it towed at my expense and have it looked at when they had time the following week. It was just under 100K miles A different Kia dealership offered to give me $5000 towards a trade-in on a new car. That was half the trade-in value, but I couldn't be without a car. When I inquired three weeks later about what the service department found out was wrong with the car, I was told they hadn't even looked at it and would probably just use it for spare parts.

On multiple occasions our headlights will turn on by themselves without the car being on: for example while we are sleeping in the middle of the night we get a call from our neighbor that our car lights are on. Also while driving at night they will turn off by themselves. On all occasions the light are in AUTO mode, meaning the lights should turn on/off themselves when necessary but only when the key is in the car and the car is on

The contact owns a 2018 Kia Sorento. The contact stated while driving 79 MPH, the oil warning light illuminated, and he observed a burning oil odor emanating from the engine compartment. The vehicle was pulled to the side of the road and inspected. The contact observed condensation under the front of the vehicle and no oil on the dipstick. Additionally, another vehicle pulled to the side of the road and reported that condensation from the vehicle sprayed onto the windshield and hood of their vehicle. The vehicle was towed to a dealer where it was diagnosed and determined that the turbo feed line assembly needed to be replaced due to corrosion and a hole. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The contact owns a 2018 Kia Sorento. The contact stated that while approaching a stop, the brake pedal was depressed, and the driver noticed that the check Automatic Emergency Braking (AEB) System and Check Lane Departure Warning System (LDWS) warning lights were illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed that the sensors needed to be replaced and the system cleared. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic for the A/C recharge and the contact was informed about unknown codes that were retrieved. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

The contact owns a 2018 Kia Sorento. The contact stated that while driving at an undisclosed speed, the front headlights and rear taillights stopped working without warning. The contact also stated that the instrumental panel became inoperable. The vehicle was taken to a local dealer and the contact was informed that the vehicle needed to be diagnosed. The contact was informed by the technician that the failure was likely a short circuit since the headlight bulbs had burned out. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) and related the recall to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not provided.

On May 1, 2024, I noticed my 2018 Kia Sorento making a knocking sound and smoking heavily from the back exhaust. I turned it off, thinking it might be overheating, and planned to check it the next day. On May 2, 2024, while taking my daughter to school, the vehicle was knocking but no indicator lights were displayed, the main display screen suddenly showed an engine control system issue, and the car spoke and said to take the vehicle to the closest service center I immediately headed to the Kia service center. About 2-3 miles into the drive, the car shut down completely on the interstate. I managed to coast to a stop on the access road but was still partially on the road, so I called for a tow. The police later helped me move the car further off the road because I was a hazard for Morning rush hour traffic. After waiting for three hours, the tow truck took me to the Kia dealership, where the mechanic found that the engine had seized. Kia refused to repair the damage, citing that I hadn't done a KSDS recall. The repairs are estimated to cost over $7000 needing long block replacement from hole in block (KSDS requirements not met). I was not aware of any issues with my car, as I had not been informed about a KSDS recall or any suggestions regarding it. I feel this situation put me in danger, first with the potential fire hazard and then being stranded on the highway and nearly struck in multiple occasions. . I currently have no working vehicle, and Kia is not taking responsibility for these engine issues but my make and model has no listed recall. I am not considered a part of the KSDS recall therefore I also get no claims to the millions awarded to others due to this recall.

My vehicle is consuming a lot of oil. At my previous oil change I mentioned this to the dealer as I had to put in 5 quarts of oil. The oil canister light came on which I believed was just warning me to my upcoming oil change but my dipstick indicated otherwise when I checked. The light would only come on when I made turns in the road. It did not stay on consistently. As I was driving my engine sounded bad and I was worried something more was wrong which is why I checked the oil. When I brought it in for the oil change, the service advisor said they would check for leaks which was not located. I asked them to set my oil change for 3k miles instead of the 5k miles they have been setting it as I was worried about engine damage. The oil canister light came on recently once again (still only when I take turns on the road) with still 1100 miles left in the current oil change and when I checked there was no oil in the engine reflected on the dipstick. I gradually added oil and had to add 5 quarts of oil once again. I set up an appointment for further investigation but I fear that by the time they run their tests my vehicle will surpass any warranty. I’m currently at 77700 miles. This much oil consumption is not normal and I shouldn’t have to keep a constant stock of oil available to fill up every 2k miles. I understand a little bit of oil but having to add 5 quarts of oil at a given time is way too much.