2018 Kia Sorento

2018 KIA SORRENTO - LIGHTS HAVE SHUT OFF FOR APPROXIMATELY 3 SECONDS INTERMITTENTLY DRIVING IN VARIOUS DRIVING CONDITIONS (INTERSTATE/CITY STREET/ETC.). CAN HAPPEN MULTIPLE TIMES DURING A SINGLE TRIP (TWICE YESTERDAY AND FOUR TIMES LAST WEEK ALL WITHIN ONE TRIP). CAN GO DAYS WITHOUT IT HAPPENING WHICH IS FRUSTRATING AS DEALER "NEEDS TO SEE THE ISSUE TO FIX IT". OBSERVING IT IN BOTH NIGHT AND DAY. OBVIOUSLY MORE DANGEROUS DURING NIGHT. I HAVE VIDEOS FROM OTHERS THAT REPLACED THE LIGHT STALK SWITCH WITH SUCCESS. DEALER REFUSES TO DO THIS WHILE CAR IS STILL UNDER WARRANTY AS THEY HAVE NOT BEEN ABLE TO REPRODUCE CONCERN. THEY RECOMMEND THAT I CONTINUE DRIVING AND BRING IT IN "IF IT HAPPENS AGAIN". THEY CHARGE ME 150 DOLLARS EACH TIME I BRING IT IN TO TELL ME "THEY CAN'T REPRODUCE IT". I AM SEEING MULTIPLE PEOPLE ON FORUMS FOR THIS ISSUE. VIDEO FROM ANOTHER CUSTOMER (START AT 56 SECONDS): HTTPS://WWW.YOUTUBE.COM/WATCH?V=TXG9CJ076HA

SUNROOF SPONTANEOUSLY SHATTERED WHEN DRIVING ON THE HIGHWAY AT 63 MPH. THERE WAS NO ROAD DEBRIS THAT CAUSED THIS - IN LOOKING AT THE REMAINING ATTACHED GLASS, IT APPEARS TO HAVE BROKEN UPWARDS, NOT AS IF SOMETHING BROKE IT FROM THE OUTSIDE, BUT FROM THE INSIDE, LIKE IT BUBBLED UPWARDS. IT IS THE FRONT PANEL OF A PANORAMIC SUNROOF, AND THE FABRIC WAS OPEN AND THE SUNROOF WAS VENTED OPEN AT THE TIME.

HEADLIGHTS TURN OFF WHILE DRIVING ON HIGHWAY AND CITY STREETS. SERVICE ON 3-23-20 AND COULD DUPLICATE PROBLEM. ON 9-25-20 DRIVING AND DASH BOARD INDICATOR SWITCHING FROM FLASHERS ON, HEADLIGHTS GOING FROM AUTO SET, TO OFF, TO RUNNING LIGHTS, AND DOOR LOCKS LOCKING AND UNLOCKING. SCHEDULED SERVICE FOR 10-20-20, BUT WAS TOLD IF THEY CAN NOT DUPLICATE PROBLEM MAY NOT BE ABLE TO REPAIR.

TL* THE CONTACT OWNS A 2018 KIA SORENTO. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 35 MPH, WHEN ANOTHER VEHICLE INTERSECTED HIS LANE ON THE RIGHT SIDE. THE DRIVER ATTEMPTED TO PREVENT A CRASH BY SWERVING BUT CRASHED INTO THE GUARD RAIL ON THE FAR LEFT SIDE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER DID NOT HAVE ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AUTO BODY SHOP. THE CONTACT CALLED LOCAL DEALER (PREMIER KIA SERVICE CENTER LOCATED AT 205 N MAIN ST, BRANFORD, CT 06405, (203) 315-2070) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

CURRENTLY, THERE IS AN ENGINE RECALL ON THE 2015-2018 KIA SORENTO, WHICH RESULTS IN PREMATURE ROD WEARING AND POTENTIAL ENGINE FIRES. WITHIN A FEW WEEKS OF HAVING THE VEHICLE, BRAND NEW OFF THE LOT, THE ENGINE NOISES (TAPPING/KNOCKING) WERE NOTICED BY A FAMILY MEMBER. IT WAS REPORTED TO KIA WITHIN THE FIRST 3,500 MILES ON THE VEHICLE, WHO ADVISED ME INITIALLY THAT THE SOUNDS WERE BECAUSE THE ENGINE WAS NEW AND BREAKING IN AND THAT THE SOUNDS WERE NORMAL. IN JANUARY 2019, I WAS ADVISED WHEN I BROUGHT THE CAR IN FOR THEIR COURTESY INSPECTION THAT THERE WAS A RECALL AND THEY NEEDED TO PERFORM A SOFTWARE UPDATE ON THE VEHICLES ECM THAT IS SUPPOSED TO TURN THE VEHICLE INTO LIMP MODE TO WARN THE DRIVER OF A POTENTIAL ENGINE FIRE BEFORE IT HAPPENS. KIA PERFORMED THE UPDATE AND THE ENGINE NOISES STILL PERSIST. THE TECHNICIAN CLAIMED HE INSPECTED THE VEHICLE AND REPORTED THAT IT WAS PERFORMING AS INTENDED AND THAT HE DID NOT HEAR THE NOISE. LATELY THE NOISES HAVE BEEN MORE FREQUENT, SO AS A SAFETY CONCERN I BROUGHT THE VEHICLE BACK INTO KIA FOR INSPECTION. NOW THE DEALERSHIP AND MANUFACTURER INSTEAD OF CHECKING AND CONFIRMING THE SAFENESS OF THE VEHICLE, IS BLAMING AN AFTERMARKET OIL FILTER AND SYNTHETIC OIL AS THE CAUSE OF THE ENGINE ISSUES, NOT THEIR ENGINE ISSUES THAT RECALLED THOUSANDS OF CARS AND RESULTED IN ENGINE FIRES. MOREOVER, KIA NOT ONLY REFUSES TO PROVIDE ME WITH THE DIAGNOSTIC REPORT AND SUPPOSEDLY OIL PRESSURE TEST THAT THEY CLAIM TO HAVE BEEN PERFORMED THAT GAVE THEM THOSE RESULTS, THEY ALSO REFUSE TO CONFIRM TO WHETHER THE CAR IS SAFE TO BE ON THE ROAD. THIS IS A SAFETY HAZARD; ENGINE FIRES ARE REAL WHICH CAN SEVERELY INJURE OR KILL THE OCCUPANTS OF A VEHICLE. THE MANUFACTURER AND THE DEALER REFUSE TO ADDRESS THIS HAZARD AND IT NEEDS TO BE INVESTIGATED, FOR CONSUMER SAFETY.

7/23/20 20:30, WHILE DRIVING STRAIGHT DOWN A CITY STREET, JUST BEGAN DRIVING FROM STOPPING AT A LIGHT, AND THE HEADLIGHTS TURNED OFF BY THEMSELVES. AFTER A FEW SECONDS, MY WIFE ROTATED THE LIGHTS SWITCH TO OFF THEN BACK TO AUTO AND THEY CAME BACK ON. THIS IS THE THIRD TIME THIS HAS OCCURRED SINCE WE BOUGHT THE VEHICLE IN AUGUST OF 2019.

TL* THE CONTACT OWNS A 2018 KIA SORRENTO. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT. THE CONTACT PULLED OVER AND INSPECTED THE VEHICLE. THE CONTACT STATED THAT THE SUN ROOF EXPLODED UPWARDS AND OUTWARDS. THERE WAS NO GLASS FRAGMENTS INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DURANGO KIA (1195 CARBON JCT, DURANGO, CO 81301, 833-963-0462) WHERE THE CONTACT WAS INFORMED THAT THE REPLACEMENT PART WOULD BE ORDERED AND THAT THE REGIONAL MANAGER WOULD BE INFORMED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. *BF *JS

SINCE 2/2020 I HAVE BEEN BACK AND FORTH TO THE DEALERSHIP MULTIPLE TIMES FOR MY CHECK ENGINE LIGHT. THE DEALERSHIP HAS REPLACED MULTIPLE DIFFERENT PARTS BUT THE LIGHT CONTINUES TO COME BACK ON. THE DEALERSHIP HAS BEEN IN CONTACT WITH KIA CORPORATE MECHANICS AND THEY DO NOT SEEM TO KNOW WHAT THE PROBLEM IS AS WELL. I AM VERY FRUSTRATED BECAUSE I HAVE ALSO REACHED OUT TO KIA CORPORATE OFFICE AND THEY HAVE BEEN OF NO ASSISTANCE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND HAS VOICED THIS CONCERN MULTIPLE TIMES.

THE HEADLIGHTS ON MY 2018 KIA SORENTO RANDOMLY TURN OFF. IT'S HAPPENED AT LEAST 20 TIMES IN THE PAST SIX MONTHS. IT HAPPENS BOTH DAY AND NIGHT. THE LIGHTS ARE SET TO AUTO. ALTHOUGH THE EVEN APPEARS TO BE RANDOM, IT IS WHILE THE CAR IS IN MOTION AND HAS HAPPED WHILE DRIVING IN PARKING LOTS AS WELL AS MAJOR HIGHWAYS. IN ORDER FOR THE LIGHTS TO COME BACK ON, I HAVE TO USE TURN THE KNOB TO OFF THEN BACK ON. WHEN THE LIGHTS TURN OFF AT NIGHT I CAN NOT SEE ANYTHING AROUND ME NOR CAN ANYONE ELSE SEE ME. I DID CONTACT KIA AND THEY RAN DIAGNOSTIC TESTING BUT COULD NOT FIND THE SOURCE OF THE PROBLEM.