2024 Jeep Wrangler

Vehicle has recurring failure of the Uconnect infotainment system and underlying Telematics Box Module (TBM). Diagnostic code B1560-13 (Cellular Antenna 1: Circuit Open or Short to Battery) has been documented on two separate dealer visits. On the most recent occurrence, the head unit displayed an Android Recovery boot loop screen preventing normal system operation. The vehicle is subject to open Safety Recall A7C / NHTSA 25V-710, which the manufacturer has classified as a loss-of-drive-power defect caused by incomplete communication between the TBM and Hybrid Control Processor (HCP). Safety risk: Per the manufacturer's own recall description, the HCP may reset while driving, causing loss of motive power without warning. This creates a crash risk for the driver, passengers, and surrounding vehicles. The Uconnect failures appear to be a symptom of the same TBM communication defect. First reported to dealer May 2025 at approximately 8,687 miles (RO DOCS917129). Dealer performed TBM2 reset per STAR bulletin S228A000005 and cleared codes. Same defect returned. Reported again June 2026 at approximately 24,969 miles (RO DOCS935140). Dealer documented the exact same code B1560-13, referenced the same STAR bulletin, and stated in writing: "The remedy for this condition is not currently available." Dealer reseated a connector as an interim measure. Failure has since recurred with the Android Recovery boot loop. Warning symptoms prior to failure: intermittent "Uconnect Box See Dealer" service messages on the dashboard display, followed by system reboots. Component is available for inspection. Vehicle has been inspected by an authorized Jeep/Chrysler dealer on two occasions. No independent inspection has been performed. No police or insurance involvement — no crash has occurred yet.

I purchased my Jeep Wrangler 4xe on Sept. 27, 2025 thinking all battery issues were addressed by the manufacturer. Then a month later the 68C hybrid battery recall is issued. My hybrid battery passed the 68C recall on Dec. 22 at the dealership. Ensuing 78C and 21D recalls meant I couldn't park in my garage and charge my vehicle for weeks at a time. My electric motor would not start on Aug. 11. Check engine light on, electric mode unavailable and AC not working. Then the vehicle forced itself into park while reversing to be towed to the dealer and died in the street. These vehicles are dangerous because there is no warning when they stop working. They just stop - sometimes in traffic or the middle of the street. With 68C, we were led to believe that only some batteries would have issues and that the installed software would monitor battery health. What we began to see was the batteries were structurally deficient and ALL batteries would fail at some point. The software was designed to shut the vehicle down if it detected a fault. Post 68C recall, many owners experienced a decrease in the performance of their Jeeps as the internal computer sought to balance battery load. This meant we weren't getting the MPG advertised and promised. We also received a warranty extension of unlimited miles and unlimited years. BUT, the fine print says the battery will be replaced ONLY if the value of the vehicle is more than the cost to replace the battery. My jeep has lost $14,000 in value in less than a year while I put less than 10,000 miles on it. The dealer has had my vehicle for a month and confirmed the hybrid battery is the problem. They have ordered a new one, but the new ones have the same defect. Owners are also seeing additional electrical faults after a hybrid battery replacement.

When driving in fully electric mode on the highway, my 4xe lit up an error message of “electric mode temporarily unavailable” and lost all power and momentum. I went from 70mph to 50 mph in heavy traffic before the hybrid motor came back to provide power after approximately 4-5 seconds. This is a repeating occurrence when attempting to drive in fully electric mode, even at low speeds. I have nearly been hit in rear end collisions when I have lost power as there is no warning, the acceleration just fails and I lose all power and momentum.

"My vehicle [XXX] is subject to open Safety Recall for a high-voltage battery fire risk. The manufacturer has issued a 'Do Not Drive' / 'Park Outside' advisory, deeming the vehicle unsafe for operation. The Safety Defect: The vehicle poses an immediate fire hazard while charging or driving due to battery failure. Manufacturer Failure: Despite acknowledging the safety defect, Stellantis (Jeep) and the authorized dealer (Jerry V's Windward Hawaii Kaneohe Jeep) have refused to provide a loaner vehicle or direct-bill rental coverage. They insist on out-of-pocket reimbursement only, which I cannot afford. Impact: I am left without safe transportation for a known life-safety defect. The manufacturer is failing to remedy the safety issue within a reasonable time as required by federal law, leaving me stranded and at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When in electric mode - and this happens at all different battery percentages - it will drive normally for a bit and I've watched the screen and seen the KW go up and down normally for electric and it seems perhaps once the battery has heated up (my assumption) it throttles electric power at 46 or 48KW, and then does not accelerate anymore and instead will lose power/speed (which is dangerous in traffic) and eventually switch over to Hybrid and a message about Electric mode temporarily unavailable. While waiting for hybrid to kick on my speed decreases by about 15mph. This has also happened when trying to take off from a complete stop. So you can only accelerate and very slowly to perhaps 20-25mph then no more speed , nothing then hybrid clicks on and electric mode temporarily unavailable. It is basically making electric mode useless and dangerous. It occurs almost every time I drive it now, originally it was sporadic and has started to be more.

My vehicle has had issues since October of 2024, I bought it March 2024. The first problem that arose was the fuel door button wouldn’t work, the informant screen flickered, and engine light would come on and off all of this began after getting it serviced Oct 2024, I took back to the dealership 3 days later to get it diagnosed. The fuel tank isolation valve was the problem which caused the vehicle to not be able to be pumped, the gas would start spilling when attempted to pump, which left me stranded a few time. This was also causing the electrical flickering and shaking of the vehicle. They were able to fix the issue 3 months later after having the vehicle for a week, during those 3 months the vehicle was still shaking, the electrical components kept flickering or turning off, and it was difficult to pump gas. Last November the vehicle started shaking when I drove it, or stall in the middle of the road. My sensors would stay on for my mirrors even when no one was driving near me or just turn off. My informant screen would just show a black screen and wouldn’t turn on. My engine light turns on and off, so I took it in for the last two recalls to be fixed on June 3, 2026 (#78C 2023-2025 MY WL PHEV, 2024- 2025 JL PHEV 2.0L ESS E) & (#68C 2020-2025 JL & 2022-2026 WL PHEV HV BATTERY FIRES) and now the car hasn’t turned on since July 20, 2026. The dealership won’t send a tow although my car will not turn on because of the new software install they put in. I requested my service records to be sent to me and they refused and made me come in person for all my service receipts.

After recall 68C (NHTSA 25V-741), a software-only update applied after my high-voltage battery passed physical inspection, my 2024 Jeep Wrangler 4xe began severely limiting battery discharge power during normal driving. This was not present before the update. The vehicle limits high-voltage battery output during sustained load, such as climbing grades and highway merging, at states of charge as high as 75% or more, worsening as charge drops toward 50% and below. The limiting persists after the load is removed, continuing on flat ground and even while descending, showing it is held by control software rather than being a momentary response to demand. This is a safety concern because the power loss occurs without warning during the exact maneuvers that require power: accelerating up grades and merging into highway traffic. A sudden, sustained reduction in propulsion power while merging or climbing risks being unable to accelerate out of a hazard or keep pace with traffic. I captured OBD-II data from the battery control module during these events. The cooling system works correctly (coolant chilled about 25F below its starting temperature), yet available discharge power still dropped about 16% over 25 minutes, and one cell location stayed hot while the rest of the pack cooled. This indicates the software is derating the battery due to a single degraded cell (identified by the module as Cell 73) that the recall's own pass/fail inspection did not detect. Running the A/C gave only brief, partial recovery before the limit re-engaged. The remedy appears to mask rather than correct a battery cell defect, creating an unpredictable propulsion-power-loss condition that did not exist before. I request NHTSA review whether the 68C remedy is adequate and whether affected vehicles need battery inspection or replacement rather than a software derate.

I was driving my 2024 Jeep Wrangler 4xe on a public road when the vehicle experienced a sudden loss of propulsion. Before driving, the check engine light was illuminated, and the air conditioner was blowing hot air instead of cold. Shortly after pulling onto the roadway and while approaching a stoplight, the vehicle lost power while it was still in motion and became inoperable, requiring it to be towed to the dealership. The dashboard displayed “Service Hybrid Electric Vehicle System.” The vehicle has fewer than 20,000 miles. I believe this is a serious safety concern because the loss of propulsion occurred while driving, leaving me stranded in traffic. I no longer feel confident in the safety and reliability of this vehicle.

"The vehicle suffered a sudden, catastrophic high-voltage powertrain failure while operating at highway speeds 300 miles away from home. The failure occurred immediately after the vehicle received the manufacturer's Safety Recall 68C / NHTSA Campaign Number 24V-814 software update. The software flash completely 'bricked' the high-voltage battery system, induced an immediate vehicle shutdown, and stripped all hybrid propulsion. This defect created an immediate and severe highway safety hazard, rendering the vehicle entirely inoperable on the spot. The manufacturer is currently replacing the defective hardware with an identical physical battery cell structure, which fails to permanently resolve the underlying thermal fire risk and recurring safety hazard."

Vehicle: 2024 Jeep Wrangler 4xe (VIN: [XXX]) Complaint Description: My vehicle is currently under active NHTSA Recalls 25V-766 and 26V-363. Following the 25V-766 software flash designed to detect internal engine bearing failure, the vehicle has experienced a sudden, unrecoverable loss of propulsion (Limp Mode) on the highway at 60 mph on three to four separate occasions. This has nearly resulted in high-speed rear-end collisions, making the vehicle incredibly dangerous for my family. The vehicle is currently grounded at Criswell Jeep in Maryland. Despite the vehicle experiencing the exact catastrophic failure outlined in 25V-766, Stellantis corporate and the local dealership are refusing to authorize the mandated engine block replacement. The dealership claims their local technicians cannot physically replicate the failure and do not know how to extract the historical freeze-frame data from the vehicle's computer. Instead of dispatching a Stellantis Field Technical Specialist to pull the internal Uconnect logs—which Jeep Cares corporate admitted on a recorded line is the required next step if the local tech cannot duplicate the issue—the dealership has put over 150+ unnecessary test-drive miles on the vehicle and consumed half a tank of gas trying to blindly trigger the failure. Conducting 150 miles of highway test driving on a vehicle with a documented history of suddenly losing propulsion while it simultaneously has an active, unpatched fire risk (26V-363 "Park Outside" advisory) is a severe safety liability. Furthermore, Jeep Cares explicitly refused to reimburse me for the gas and mileage, stating this excessive driving is just part of their diagnosis and quality control. The manufacturer is negligently failing to execute a federal safety recall by refusing to utilize proper engineering diagnostic tools, leaving INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)