2024 Jeep Wrangler

Vehicle has recurring failure of the Uconnect infotainment system and underlying Telematics Box Module (TBM). Diagnostic code B1560-13 (Cellular Antenna 1: Circuit Open or Short to Battery) has been documented on two separate dealer visits. On the most recent occurrence, the head unit displayed an Android Recovery boot loop screen preventing normal system operation. The vehicle is subject to open Safety Recall A7C / NHTSA 25V-710, which the manufacturer has classified as a loss-of-drive-power defect caused by incomplete communication between the TBM and Hybrid Control Processor (HCP). Safety risk: Per the manufacturer's own recall description, the HCP may reset while driving, causing loss of motive power without warning. This creates a crash risk for the driver, passengers, and surrounding vehicles. The Uconnect failures appear to be a symptom of the same TBM communication defect. First reported to dealer May 2025 at approximately 8,687 miles (RO DOCS917129). Dealer performed TBM2 reset per STAR bulletin S228A000005 and cleared codes. Same defect returned. Reported again June 2026 at approximately 24,969 miles (RO DOCS935140). Dealer documented the exact same code B1560-13, referenced the same STAR bulletin, and stated in writing: "The remedy for this condition is not currently available." Dealer reseated a connector as an interim measure. Failure has since recurred with the Android Recovery boot loop. Warning symptoms prior to failure: intermittent "Uconnect Box See Dealer" service messages on the dashboard display, followed by system reboots. Component is available for inspection. Vehicle has been inspected by an authorized Jeep/Chrysler dealer on two occasions. No independent inspection has been performed. No police or insurance involvement — no crash has occurred yet.

I have leased this vehicle since November 2023. It currently has approximately 49,638 miles and has been in the dealership for service four separate times during the lease. More seriously, I have experienced TWO separate incidents where the Jeep completely shut off while I was driving. In both situations, the vehicle would not restart while I was on the freeway and roads, creating an extremely dangerous situation and a serious risk of an accident. This is no longer simply a customer satisfaction or warranty issue. I have genuine safety concerns about continuing to drive this vehicle. The vehicle has also been subject to multiple safety recalls, including: A7C / NHTSA 25V-710 68C / NHTSA 25V-741 78C / NHTSA 25V-766 21D/NHTSA 26V-363 25V-720 The combination of repeated service visits, multiple safety recalls, and two actual incidents of loss of power while driving has left me without confidence that this vehicle is safe or reliable. I contacted Jeep/Stellantis regarding this situation and was told that the assistance being offered is essentially reimbursement for a rental vehicle after I pay for the rental out of pocket. I do not believe that adequately addresses the seriousness of the situation. I am requesting that Stellantis formally review the complete repair and recall history of this vehicle and escalate my case to a regional case manager or other appropriate decision-maker. I am asking Stellantis to consider a meaningful resolution, including a lease termination, replacement vehicle, or other appropriate manufacturer assistance, rather than simply reimbursing rental expenses while I continue to have an unsafe vehicle. I understand that the vehicle currently has approximately 49,638 miles. However, I do not believe mileage should be considered in isolation from the vehicle's documented history of repeated repairs, safety recalls, and the two incidents in which the vehicle lost power while being driven.

2024 Jeep 4XE Wrangler Rubicon, 3 recalls, 1st EV battery, potential fire hazard, 2nd Sand in the engine, potential fire hazard, 3rd wiring harness for steering unit, potential fire hazard, all of them can cause a fire with it being parked and not even plugged in for charging. FCA sent out the recall notices, and later said they had remedies, the problem is the remedies aren't remedies at all. I was at my dealership 2 days ago talking to my service writer, and he told me that another customer with the same vehicle passed the so called remedy for sand in the engine, a few days later his engine light came on, and now the dealership is replacing his engine, with that being said doesn't that mean that even with a passed so called remedy, it could still be a fire hazard. I have had all the recalls done at my dealership, but I don't feel that they are being honest about any of these remedies actually working, and that everytime I get in the vehicle or park it I'm afraid that it could still catch fire. I have a vehicle that has been taken off the market by the manufacturer, and has told the dealerships not to sell them, I have tried to get some reimbursement, but have had no luck, am hiring an attorney to try to get something done.

My 2024 Jeep Wrangler 4xe is subject to FCA US Safety Recall A7C, NHTSA Campaign 25V710, for a software condition that may cause incomplete communication between the Telematics Box Module (TBM) and Hybrid Control Processor (HCP). According to the recall notice, the HCP may reset while driving, resulting in a loss of drive power without prior warning and increasing the risk of a crash. I received an Important Safety Recall notice from FCA US stating that a remedy is not currently available and that I must wait for a follow-up notice when the remedy becomes available. As a result, I am unable to have this safety recall repaired despite my willingness to do so. I have not experienced a crash, fire, injury, or known loss-of-drive-power incident. I am submitting this complaint because my vehicle remains subject to an unresolved safety recall for which FCA US has not made the final remedy available.

I purchased my Jeep Wrangler 4xe on Sept. 27, 2025 thinking all battery issues were addressed by the manufacturer. Then a month later the 68C hybrid battery recall is issued. My hybrid battery passed the 68C recall on Dec. 22 at the dealership. Ensuing 78C and 21D recalls meant I couldn't park in my garage and charge my vehicle for weeks at a time. My electric motor would not start on Aug. 11. Check engine light on, electric mode unavailable and AC not working. Then the vehicle forced itself into park while reversing to be towed to the dealer and died in the street. These vehicles are dangerous because there is no warning when they stop working. They just stop - sometimes in traffic or the middle of the street. With 68C, we were led to believe that only some batteries would have issues and that the installed software would monitor battery health. What we began to see was the batteries were structurally deficient and ALL batteries would fail at some point. The software was designed to shut the vehicle down if it detected a fault. Post 68C recall, many owners experienced a decrease in the performance of their Jeeps as the internal computer sought to balance battery load. This meant we weren't getting the MPG advertised and promised. We also received a warranty extension of unlimited miles and unlimited years. BUT, the fine print says the battery will be replaced ONLY if the value of the vehicle is more than the cost to replace the battery. My jeep has lost $14,000 in value in less than a year while I put less than 10,000 miles on it. The dealer has had my vehicle for a month and confirmed the hybrid battery is the problem. They have ordered a new one, but the new ones have the same defect. Owners are also seeing additional electrical faults after a hybrid battery replacement.

My Jeep has had a recall since December 2025. I initially went to Burgaw, NC Dealership where I Leased my Jeep, with no luck. I made appointment They did not have the part. I was told they would call when it is available. I checked in every month , no part. I called the recall line in the summer 2026 and they made me an appointment at National Dodge in Jacksonville, NCthe first week of August. When I arrived for my scheduled appointment I was told they could not accommodate my appointment because it takes 5 hours. Holdridge Greene made another appointment for me for the following week on [XXX]. He also said he would be able to put me in a car so I wouldn't miss another entire day of work. I showed up and was told they could not help me that day because there were no cars, but they would call and reschedule as soon as possible. It is now [XXX] and no contact has been made. I would love to have my Jeep fixed as it has been affected by these recalls and issues have occurred. Any help is greatly appreciated! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On approximately 95% of my driving trips, my 2024 Jeep Wrangler 4xe suddenly and unpredictably loses acceleration or drive power. When I press the accelerator, the vehicle does not respond or accelerate normally. A warning then appears stating that electric mode is unavailable. After several seconds, the vehicle begins operating normally again. There is no apparent pattern, and this has occurred while traveling approximately 50 to 70 mph. The malfunction appears to involve the hybrid propulsion or power-control system. The vehicle is available for inspection. It is included in FCA Recall A7ululo:\/\/A nawe7Cl7C (NHTSA Campaign 25V-710), which concerns loss of drive power associated with an over-the-air software update. No remedy is currently available. This condition putssafety because I cannot rely on the Jeep to accelerate or maintain power when needed. At highway speeds, it could prevent me from responding to traffic, merging safely, or avoiding a hazard. I have stopped driving the Jeep on highways whenever possible and use back roads instead. The dealership has not yet reproduced or diagnosed this specific problem, although the symptoms are consistent with Recall A7C. The vehicle has received service for other recalls and is awaiting an engine replacement under a separate recall. It has not been inspected by police, insurance representatives, or an independent repair facility for this issue. There is generally no warning before the loss of acceleration. The “Electric Mode Unavailable” message appears after the malfunction begins, and normal performance returns several seconds later.

Intermittent delayed/loss of acceleration when accelerator is depressed, along with abnormal switching between electric and gasoline propulsion. Symptoms began after recall 68C was performed. I was on all electric at the time going 40 mph when compressing the accelerated did not work and the car seemed to slow for a few seconds before it engaged. I have roughly 15,500 miles on the Jeep and got the 68C done last fall.

I left my home for work on XXX. I noticed a lack of propulsion upon stepping on the gas & air conditioning blowing warm air. At a stoplight ([XXX] and [XXX] in [XXX]), I attempted to restart the vehicle in hopes that a reset may fix any issues. What I found was that my vehicle would not restart and I could not remove it from park in a busy intersection. After 30 minutes of trying, I was able to get it to turn on and move to the Burger King parking lot. A tow truck arrived and took me to the [XXX] Valley Chysler Dodge Jeep Ram dealer. They told me it would take until Tuesday XXX to look at it. They could not offer me a loaner nor a rental vehicle. They called on XXX and said it was a battery defect and may take weeks to repair. To date, my vehicle with 27,000 miles have been in for four separate recalls, citing lack of propulsion, risk of battery fire. Zero accidents. I no longer feel safe driving the vehicle after recalls: "the 2.0 engine may be contaminated with sand from the casting process ... leading to catastrophic engine failure." "firmware software...may cause loss of drive power which can cause a vehicle crash." "The high voltage battery may become damaged during normal vehicle operation ... advising owners to park away from structures or other vehicles" "Electric Hydraulic Power Steering Pump may have electrical issue ... may lead to a fire." The manufacturer and dealer are offering minimal insight or restitution for my experience or safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)