2023 Jeep Wrangler

See attached document. Dear Jeep Customer Care and Chrysler Capital,I am writing to formally request the termination of my current lease agreement for my 2023 Jeep Wrangler 4xe, VIN: [XXX], due to the severe safety risk posed by NHTSA Recall 25V-74 l, concerning the high-voltage battery fire hazard.Due to the severity of this unaddressed safety hazard, I am unable to use the vehicle for its intended purpose.This significant safety defect renders inoperable as designed and intended for use, but more importantly the vehicle is unsafe and unsuitable for normal use, as it risks fire while driving or parked as stated in your recall notice.Your own notices further indicate not charge it as designed for normal function.Furthermore, I live in a townhome surrounded by other families now put at risk and cannot safely park this vehicle outside due to the extreme fire risk, making it impractical and unsafe for my living situation.This also puts others at risk when parked in parking structures at the airport that I frequent on a weekly basis.When the same recall occurred in late 2024, I waited for four months without resolution as Jeep developed a remedy.With the new recall, I immediately contacted Jeep customer service, who informed me on December 3, 2025, that no solution is currently available and none is anticipated until late Ql 2026 (as documented during my call with Riana, case #[XXX]).I was advised to contact Chrysler Capital regarding a potential lease suspension due to the seriousness of the recall.At 11am EST, I called Chrysler Capital and spoke with Maren (ID774178). After discussing my living situation and concerns about driving an unsafe vehicle with my [XXX], Maren placed me on hold and subsequently returned to inform me he had obtained approval fornot just a lease suspension, but a full early return with no further financial liability.He recommended that I visit my local dealer promptly to process the early lease return and advised me to discontinue further payments.Before concluding our conversation, I confir

The hybrid propulsion system in my 2023 Jeep Wrangler 4xe intermittently malfunctions while driving. The “D” (Drive) indicator on the gear selector begins flashing, and the engine RPMs suddenly decrease without warning. During these events, the vehicle loses propulsion power and responsiveness. After several seconds, the vehicle may return to normal operation. This failure affects the hybrid powertrain and transmission system. The vehicle is available for inspection upon request. This condition creates a serious safety risk because the sudden loss of propulsion reduces the vehicle’s ability to accelerate or maintain speed in traffic. This is especially dangerous when merging, crossing intersections, or driving at highway speeds, as it increases the risk of collision due to loss of power and reduced vehicle control. The vehicle has been evaluated by a Jeep dealership service department. The dealership has not provided a permanent repair, and the manufacturer recall affecting the hybrid system remains open and unresolved. The recall repair has not been performed, and the hybrid malfunction continues to occur. The vehicle has been inspected by dealership personnel, but the issue remains unresolved. The dealership indicated that replacing the 12-volt battery may help, but no definitive root cause has been identified, and the hybrid system malfunction continues. There were no battery warning lights prior to or during the failure. The primary symptom is the flashing “D” indicator and sudden decrease in RPMs, followed by temporary recovery. This indicates a malfunction of the hybrid propulsion system. This unresolved hybrid system failure presents an ongoing safety hazard and loss of propulsion while driving.

After first month the trouble began. It’s a diesel. Many times this car has stalled in traffic — while stopped in traffic and while driving at high speeds. Everything just turns off and steering wheel locks up. It says to put in park. After many tries to start, it will turn back on. Has been taken to dealer many times and nothing has worked. I’ve left Jeep there for months at a time, and they still can’t fix it. This is a safety hazard. Someone might get killed by this. How can this be allowed? We need help desperately.

There is another recall 2nd one for this vehicle that now I cannot charge it . Park near other vehicles or in my garage due to fear of fire. Dealership says they are doing approx 1-2 a month and I am #59 on the list. I have not been offered a replacement vehicle. They told me I could not trade it in because it is “unsellable”.

On 1/19/2026 I had my 2023 Jeep Wrangler 4xe serviced at a Jeep dealership to have recall 68C corrected. I received a call from the dealership later that day stating a new battery was not needed, only a software update was needed. They completed the software update. On 1/31/2026 when I started my Jeep in the morning, the check engine light was on. After stopping at a red light, my Jeep felt like it was losing power. To get it to move, I had to push the pedal down to the floor, the Jeep jerked some and did drive but felt like it was going to shut down. I pulled in the parking spot. Turned the car off and tried to turn it back on. It would not start. The red battery light appeared, a symbol of a charger (accel.), and an error message stating, "service charging system". None the hybrid options were available and electronic mode showed not available. I had to have the Jeep towed to the dealership that recently completed the recall. The Jeep did start when the tow truck driver arrived, but I was worried that it would stall and leave me stranded on the beltway. On 2/2/2026 I received a call from the dealership stating the issue was with the battery and that it needed to be replace but it will take "some time" to receive. On 2/5/2026 I received a call from the dealership stating the battery should be received around 2/26/2026. I was reviewing online comments from other Jeep owners impacted by recall 68C and the issue that I experienced appears to be a common theme. Some reported it taking 4-6 weeks due to the battery not being available.

Vehicle Safety Complaint – Instrument Cluster Failure Component/System Failed: The instrument cluster (dashboard display), part number 68522503AD, malfunctioned and intermittently went completely black while the vehicle was in operation. The vehicle and component were available for inspection and were inspected and repaired at Tomball DCJR. Safety Risk: When the instrument cluster malfunctioned, I could not see vehicle speed, warning indicators, gear position, or other critical safety information. AutoNation CDJR Spring instructed me to continue driving the vehicle and rely on a mobile phone app to view speed, increasing distraction and crash risk. Stellantis later instructed me to drive the unsafe vehicle to another dealership, showing disregard for my safety. Problem Confirmation: The defect was diagnosed in April 2025 at AutoNation CDJR Spring while the vehicle was under warranty. The dealer confirmed the cluster qualified for warranty replacement but released the vehicle back to me against my wishes due to parts backorder, despite it being unsafe. Stellantis repeatedly refused to assist after I filed complaints. Inspections: In January 2026, after the condition worsened, AutoNation CDJR Spring again refused service. Tomball DCJR inspected the vehicle, confirmed internal cluster failure, test-drove it and observed the display shutting off, then removed and replaced the cluster. I was forced to pay $111.63 for installation despite the repair being warranty-related. Warnings/Symptoms Prior to Failure: The issue began as water-like droplets or spots inside the cluster glass that could not be wiped off, reducing visibility of safety information. The spots increased over time, visual clarity worsened, and the display eventually went completely black while driving. Summary: Jeep/Stellantis and AutoNation CDJR Spring failed to repair a known, worsening safety defect under warranty and instructed me to continue operating an unsafe vehicle.

I am submitting this complaint regarding a confirmed safety-related defect and manufacturer nonresponse involving my 2023 Jeep Wrangler Willys 4xe, VIN [XXX] . The failed component is the high-voltage hybrid battery system. The vehicle and battery pack are currently located at an authorized Jeep dealership and are available for inspection. The vehicle was delivered to the dealership on December 29, 2025 for recall-related service. On December 30, 2025, the dealership confirmed a high-voltage battery failure. A STAR case was opened and escalated to Stellantis engineering. The vehicle was immediately removed from service and has remained unusable since that date. Prior to removal from service, the vehicle experienced repeated loss of propulsion, Electric Mode Temporarily Unavailable messages, and driveline warnings during normal operation. These symptoms were reported over multiple service visits and documented by video. The vehicle was repeatedly returned to service with repair notes stating “could not replicate” and assurances that it was safe to operate, park indoors, and charge. Those assurances were later contradicted by the confirmed battery failure and recall-related safety restrictions, exposing my family and home to avoidable safety risk. The vehicle is subject to Recall Campaign 68C. Despite confirmation of a safety-related battery failure, Stellantis has not provided a written remediation plan, assigned a decision owner, or communicated a resolution timeline. The dealership has confirmed that further action is blocked pending manufacturer authorization. Stellantis initiated corporate contact by phone on January 27 and January 29, 2026. I responded in writing and by voicemail requesting written follow-up and confirmation of ownership. Stellantis did not respond in writing and did not return my voicemail. I am concerned that a like-for-like high-voltage battery replacement does not adequately remedy the safety defect or restore confidence in INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was intermittently illuminated, and the vehicle jerked abnormally while driving. The vehicle was taken to the dealer for the recall repair, and the contact was informed that a diagnostic test was initiated. The contact was concerned that the dealer was trying to charge a fee and advised the dealer to start with the recall repair, which was free of charge. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 47,500.

OFFICIAL REPORT: UNJUSTIFIED DENIAL OF SAFETY REMEDY & DATA INCONSISTENCY - VIN: 1C4JJXN6XPW623043 I am filing this official complaint regarding a significant barrier to resolving Safety Recall 68C (Battery Fire Risk) and Recall 78C on my 2023 Jeep Wrangler 4xe. 1. DEBUNKING MANUFACTURER CLAIMS: Stellantis Middle East (Ref: FA-25274) has declined to perform the remedy, claiming authorized dealers in my region lack the necessary equipment. This is FACTUALLY INCORRECT. The manufacturer's own portal (jeep.com) confirms that Recall 04B (HCP Software Update) was successfully REPAIRED on this VIN by the local authorized dealer (Harlem Cars). 2. DISAPPEARING SAFETY RECORDS: I possess a prior screenshot from the official portal confirming that Recall 95B (High Voltage Battery) was also successfully REPAIRED by the same dealer. However, this record has recently DISAPPEARED from the active recall list on the manufacturer's website. This removal of a safety record, combined with the current denial of service, raises serious concerns about data integrity and safety compliance. 3. PROVEN TECHNICAL CAPABILITY: The successful completion of Recall 95B and 04B-both involving high-voltage systems and software-proves the dealer is fully equipped. Furthermore, Mopar Session ID: b27c4acf-bcff-4dbc-99ac-aba6477d31b1 confirms active, real-time communication between the dealer's WiTECH 2.0 tools and U.S. servers. 4. REQUEST: I request NHTSA to intervene and compel Stellantis to provide the necessary software permissions to the local dealer to resolve the 68C fire hazard and the IDCM replacement immediately.