2002 Jeep Laredo

DRIVERS SEAT FRAME HAS BROKEN 4 TIMES AND SEAT ROCKS BACK AND FORTH. I HAVE HAD THE SEAT REPLACED 3 TIMES, THE LAST TIME I WAS TOLD A NEW PART NUMBER WOULD BE INSTALLED, WHEN I CLAIMED THE VEHICLE, I FOUND THE SAME PART NUMBER WAS PUT IN AND THAT ONE FAILED. TWICE IN THE PAST 7 MONTHS I REQUESTED THEY ORDER THE NEW PART, THEY AGREED AND EACH TIME I WENT IN TO INQUIRE ABOUT THE STATUS OF MY REQUEST, THEY SAID THEY HAVE NO RECORD OF MY REQUESTING THE PART. AT THIS TIME THE MILEAGE IS NOW OUT OF WARRANTY. *JB

DT*: THE CONTACT STATED WHILE PLACING THE VEHICLE IN REVERSE WITH BRAKE PRESSURE APPLIED, THE VEHICLE LURCHED BACKWARDS. THE CONTACT SHUT OFF THE IGNITION WHICH STOPPED THE VEHICLE. THE VEHICLE STRUCK A TREE WITH EXTENSIVE DAMAGE TO THE REAR OF THE VEHICLE. NO INJURIES WERE SUSTAINED. THE POLICE WERE CONTACTED, BUT A REPORT WAS NOT TAKEN. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION, BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE SUDDEN ACCELERATION.

FOR NO SPECIFIC REASON THE WINDOWS ON THE JEEP CHEROKEE GRAND LAREDO SUDDENLY DROP IN THEIR CHANNELS AND WILL NOT COME BACK UP. I HAD A SIMILAR FAILURE ON A 2000 MODEL PREVIOUSLY OWNED, AND NOW WITH MY 2002 I HAD THE SAME ISSUE ON DECEMBER 31 2005 WITH THE REAR DRIVER SIDE WINDOW, AND YESTERDAY WITH THE PASSENGER FRONT WINDOW. THIS MORNING I CALLED JEEP CUSTOMER SERVICE AND WAS GIVEN THE TYPICAL RUNAROUND. I HAVE EXTENDED WARRANTY AND TRIED TO GET THE DEDUCTIBLE ($100 PER OCCURRENCE) WAIVED AND THAT DIDN'T WORK EITHER. I WAS INFORMED BY MY SERVICING DEAL THAT THIS IS A KNOWN ISSUE THAT WAS SUPPOSED TO HAVE BEEN CORRECTED IN MODELS STARTING IN 2005 WHERE THEY SWITCHED THE PLASTIC REGULATOR FOR A METAL ONE. I INFORMED CUSTOMER RELATIONS THAT THIS IS NOT AN ISOLATED ISSUE AS TWO OTHER COWORKERS HAVE HAD THE SAME ISSUE ON THREE WINDOWS IN THE SAME MODEL TRUCKS/YEAR. WHO KNOWS HOW MANY OTHERS THERE ARE OUT THERE!. DAIMLER CHRYSLER OBVIOUSLY DOESN'T REALIZE THAT THIS IS A VERY DANGEROUS SITUATION THAN CAN EXPOSE DRIVERS TO ACCIDENTS WHILE DRIVING IF THEY HAVE TO PAY ATTENTION TO A SUDDEN DROPPING WINDOW, OR A POTENTIAL PERSONAL SAFETY ISSUE IF DRIVING IN A POTENTIALLY DANGEROUS AREA. PLEASE INVESTIGATE WHAT CAN BE DONE ABOUT IT. *JB

1. PURCHASED CAR USED IN FEBRUARY 2005. FAN BROKE OFF IN JULY 2005. RAN AIR DAILY IN SUMMER, NO PROBLEMS, THEN ONE DAY IT JUST MADE A POPPING NOISE. THERE WERE PIECES OF THE PLASTIC FAN ON THE GROUND, AND A PIECE STILL UNDER THE HOOD. 2. I HAVE A WARRANTY, BUT IT DOES NOT COVER THIS VEHICLE. IT OVERHEATS IF I IDLE TOO LONG BECAUSE THERE IS NO FAN. TO PURCHASE A FAN SHROUD FROM A JEEP DEALER COSTS $370-400, NOT INCLUDING LABOR. 3. HAVE NOT REPLACED FAN/FAN SHROUD YET.*AK

MY JEEP LIBERTY '02 REAR WHEEL DRIVE. I WAS ATTEMPTING TO CHANGE LANES AT ABOUT 50-55 MPH ON A WINDY DAY(50 MPH WINDS) WHEN THE WIND THREW MY BACK END INTO THE GUARD RAIL WHEN APPROACHING AN OVERPASS.THE JEEP HIT THE BACK END ON RAIL FOLLOWED BY THE FRONT END THEN ROLLED UPSIDE DOWN CROSSED THE OVERPASS BEFORE ROLLING OVER ONE COMPLETE TIME THEN FINALLY LANDED RIGHT SIDE UP ON TOP OF THE RAIL ON THE OPPOSITE SIDE OF THE OVERPASS. MY JEEP WAS HIT ON EVERY SECTION OF PANELS ON EVERY SIDE PLUS LOST MANY SECTIONS FROM THE FRONT AND SIDE ENDS. NOT ONE OF MY AIR BAGS WENT OFF AND MY KEYS WOULD NOT COME. THE JEEP NO LONGER LOOKS LIKE AN SUV, MORE LIKE A KIA RIO OR SOMETHING. I SHOULD OF HIT AT LEAST ONE OF THE SENSORS FOR THE AIR BAG. *JB

LOWER BALL JOINT FAILURE ON 2002 JEEP LIBERTY SPORT. ORIGINAL LOWER BALL JOINT RECALL WAS NOV 03. AT THAT TIME MY VEHICLES BALL JOINTS WERE INSPECTED AND THE ALUMINUM HEAT SHIELD WAS INSTALLED. MY BALL JOINT WAS NOT REPLACED BECAUSE THEY WERE ALREADY REPLACED UNDER WARRANTY AT 23911 MILES ON 29 JUL 03. I NOW HAVE 42665 MILES TODAY 25 OCT 05, AND THE LEFT FRONT BALL JOINT HAS FAILED. IT HAS EXCESSIVE BUMP (UP AND DOWN MOTION IN THE SOCKET) AND VIBRATION IN STEERING WHEEL AND ON FLOORBOARD. VEHICLE IS NOT SAFE TO DRIVE, AND IS PARKED WAITING FOR NEW PARTS, BASED ON OTHER FAILURES I HAVE SEEN OR HEARD ABOUT. JEEP HAS USED AN UNDER RATED PART FOR THIS APPLICATION. I HAVE NEVER SEEN A BALL JOINT ONLY LAST 20,000 MILES AND BE CONSIDERED "NORMAL FOR THE VEHICLE" AS D/C WOULD CLAIM. SUMMARY: 2002 JEEP LIBERTY BUILD DATE:08/01 LOWER BALL JOINT FAILURES AT: 23911 MILES ON 29 JUL 03 AND 42665 MILES ON 25 OCT 05. ON ORDER ARE HEAVY DUTY SERVICEABLE REPLACEMENT BALL JOINTS FROM MOOG PART # K3199, WILL REPLACE ALL 4 BALL JOINTS WITH STRONGER SERVICEABLE MOOG JOINTS. I WILL BE KEEPING ALL 4 OLD JOINTS, INCLUDING THE FAILED LEFT FRONT LOWER BALL JOINT. *NM

DT: THE CONTACT OWNS A 2002 JEEP LAREDO. THE FRONT AND BACK BRAKE PADS AND ROTORS WERE REPLACED FOUR TIMES DUE TO THE APPLICATION OF CHEAP ROTORS TO THE VEHICLE. THE CONTACT STATED THE VEHICLE PULSATED WHILE DRIVING 40 MPH, BUT DID NOT HAVE ANY PROBLEMS WITH STOPPING. OTHER THAN THE PULSATION THERE WAS NO INDICATION THAT THERE WERE ANY PROBLEMS WITH THE BRAKING SYSTEM. THE PULSATION OCCURRED UNDER NORMAL DRIVING AND ROAD CONDITIONS. THE REPLACEMENTS HAD TO BE DONE EVERY 9,000 MILES AT THE CONSUMER'S EXPENSE WITH THE EXCEPTION OF ONE TIME. THE CONTACT STATED THAT THE TORQUE CONVERTER FAILED. THE CONSUMER REPLACED THE TORQUE CONVERTER WITH THE MANUFACTURER COVERING HALF OF THE COST. *AK

DT: THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT HAS 37,000 MILES ON THE VEHICLE. HE STATES THAT CHRYSLER HAS REPLACED THE ROTORS SIX TIMES AND CUT THEM DOWN TWICE. THEY WERE DOING THIS REPAIR UNDER WARRANTY, AND NOW HIS EXPERIENCING THIS PROBLEM AGAIN. WARRANTY EXPIRED, AND THEY WILL NOT DO IT ANYMORE THEY TOLD HIM IT WOULD COST HIM 235.00 TO REPLACE. CHRYSLER TOLD HIM THAT THEY HAD GONE ABOVE AND BEYOND AND THAT WAS ALL THEY WERE GOING TO DO WITH THE VEHICLE. TALKED TO SEVERAL OTHER PEOPLE WITH THE JEEP VEHICLES AND THEY ALL HAVE BEEN HAVING THE SAME PROBLEM. THE CONTACT STATED THAT AFTER 3000 MILES OF DRIVING THE VEHICLE BEGAN TO HAVE THIS PROBLEM. BETWEEN 3000 MILES-5000 MILES MILES THE ROTORS WARPED AND NEEDED TO BE REPLACED. *AK