IllustrationMY 2002 JEEP GRAND CHEROKEE LAREDO HAS POWER WINDOWS AND I HAVE HAD TO REPLACE ALL OF MY WINDOW MOTORS AND OR CABLES AND I AM NOT THE ONLY ONE WITH THE SAME PROBLEM. ONE OF THE WINDOWS I HAVE REPLACED TWICE. THIS IS RIDICULOUS. TODAY WAS THE MOST RECENT DATE BUT THIS HAS ALL HAPPENED IN THE LAST SIX MONTHS. *TR
2002 Jeep Laredo
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2002 Jeep Laredo do not stand out strongly from the model-year median of 23.
About this comparison →How this year compares
Owner complaints by model year
Compare all Laredo years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
110–25K
925–50K
1050–75K
775–100K
10100–150K
2150K+
49 reports with mileage · 31 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Service Brakes, Hydraulic. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility. Review the 18 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Air Bags. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
6 crash reports2 fire reports3 injury reports
Visibility complaints
18 reportsHELLO AND THANKS FOR LISTENING, I PURCHASED A 2002 JEEP GRAND CHEROKEE LIMITED WITH 47,000 MILES ABOUT 4 MONTHS AGO AND AT AROUND 55,000 MILES THE PASSENGER HEAT AND DEFROST QUIT WORKING WHILE THE DRIVER'S SIDE CONTINUED TO OPERATE PROPERLY. THAT WAS SO UNTIL I WENT TO A LOCAL DEALERSHIP TO FIND THAT THE PASSENGER "BLEND AI…
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HELLO AND THANKS FOR LISTENING, I PURCHASED A 2002 JEEP GRAND CHEROKEE LIMITED WITH 47,000 MILES ABOUT 4 MONTHS AGO AND AT AROUND 55,000 MILES THE PASSENGER HEAT AND DEFROST QUIT WORKING WHILE THE DRIVER'S SIDE CONTINUED TO OPERATE PROPERLY. THAT WAS SO UNTIL I WENT TO A LOCAL DEALERSHIP TO FIND THAT THE PASSENGER "BLEND AIR DOOR" WAS SHOWING "TOO LARGE OF TRAVEL" BY THE DEALERSHIP COMPUTER. WHAT THIS MEANS IS THE DOOR THAT AIDS IN DIRECTING THE HEAT TO THE DESIGNATED VENTS ON THE PASSENGER SIDE IS BROKEN. ESTIMATED COST TO REPLACE WAS GIVEN TO BE $737 AND THAT WAS IF I SCHEDULED REPAIR WITHIN ONE MONTH. TWO WEEKS LATER THE DRIVER'S SIDE HEAT AND DEFROST QUIT WORKING ALONG WITH THE RECIRCULATION VENT THAT INHIBITS OUTSIDE AIR IN THE VENTILATION SYSTEM. I AM UNABLE TO DRIVE THIS CAR AT PRESENT TIME DUE TO THE INABILITY TO DEFROST THE WINDOWS. AFTER TRYING TO TROUBLESHOOT THE PROBLEM I FIND THIS TO BE A PROBLEM DUE TO POOR DESIGN IN THE GRAND CHEROKEE IN THE YEARS 1999-2004. IT IS ALSO MY UNDERSTANDING FAILURE OF THESE PARTS WAS SO COMMON THAT MANY MODELS WERE REPAIRED WITH THE SAME FACTORY PARTS AND FAILED AFTER BEING REPLACED BY THE DEALERSHIPS. THEN IN 2007 THE CHRYSLER CORPORATION ACKNOWLEDGED ONLY TO THE DEALERSHIPS THAT THESE PARTS WERE BEING REPLACED WITH NEWER DESIGNS DUE TO THE ORIGINAL DESIGNS WERE INSUFFICIENT FOR THIS TYPE VENTILATION SYSTEM. IN OTHER WORDS THE ENGINEERING OF THE SYSTEM WAS SURE TO BE A PROBLEM FOR OWNERS. PLEASE INVESTIGATE THIS PROBLEM AND MAKE CHRYSLER/JEEP RECALL THESE SYSTEMS AND REPAIR WITH THE UPGRADED PARTS BEFORE SOMEONE KILLS INNOCENT PEOPLE DUE TO ACCIDENTS RELATED TO FOGGY WINDSHIELDS. SOME PEOPLE CANNOT JUST PARK THEIR CAR DUE TO THIS FACTORY DEFECT.....THANKS....GLENN *TR
REAR WINDOW ON 2002 JEEP CHEROKEE DROPPED. BROKEN WINDOW REGULATOR. A SEARCH OF THE INTERNET DISCLOSED THAT THIS IS A VERY COMMON PROBLEM/DEFECT WITH JEEP CHEROKEES. *TR
DRIVER'S SIDE AUTOMATIC WINDOW FAILED FOR NO REASON, WHILE DRIVING DOWN THE INTERSTATE. THE WINDOW ALL OF THE SUDDEN FELL ABOUT 1/3 OF THE WAY. THIS WAS DONE UNDER NORMAL DRIVING CONDITIONS. SO FAR, NOTHING HAS BEEN DONE TO REPLACE THE PART. I HAVE BEEN TOLD IT IS THE WINDOW REGULATOR, AND THAT THIS IS A COMMON ISSUE IN MANY JEE…
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DRIVER'S SIDE AUTOMATIC WINDOW FAILED FOR NO REASON, WHILE DRIVING DOWN THE INTERSTATE. THE WINDOW ALL OF THE SUDDEN FELL ABOUT 1/3 OF THE WAY. THIS WAS DONE UNDER NORMAL DRIVING CONDITIONS. SO FAR, NOTHING HAS BEEN DONE TO REPLACE THE PART. I HAVE BEEN TOLD IT IS THE WINDOW REGULATOR, AND THAT THIS IS A COMMON ISSUE IN MANY JEEPS. *TR
HEATER QUIT WORKING ONLY BLOWS COLD AIR, WILL NOT DEFROST WINDSHIELD ALWAYS FOGS AND FROSTS ON INTERIOR, MUST STOP ON HWYS TO AVOID CRASHES WITH OTHER CARS. *TR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER TOOK VEHICLE IN FOR CHECKUP AND TOLD THEM IT WAS MAKING A NOISE AND WE THOUGHT SOMETHING WAS WRONG WITH THE SYSTEM IN 2003. IN 2007 THE BLEND DOOR WAS BROKE - COST OVER A THOUSAND DOLLARS TO GET IT FIXED. *TR
POOR DESIGN OF POWER WINDOW REGULATOR/MOTOR ASSEMBLY HAS LED TO MY LF WINDOW TO BREAK. I HAVE REVIEWED MANY RESOURCES ONLINE, AND FOUND THAT THESE JEEPS ARE NOTORIOUS FOR THIS PROBLEM. THE FAILURE OF THIS DEVICE CAUSED A MAJOR DISTRACTION WHILE DRIVING AT HIGHWAY SPEEDS, LIKE MOST OTHER PEOPLE WITH THIS PROBLEM. JEEP/CHRYSLER NE…
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POOR DESIGN OF POWER WINDOW REGULATOR/MOTOR ASSEMBLY HAS LED TO MY LF WINDOW TO BREAK. I HAVE REVIEWED MANY RESOURCES ONLINE, AND FOUND THAT THESE JEEPS ARE NOTORIOUS FOR THIS PROBLEM. THE FAILURE OF THIS DEVICE CAUSED A MAJOR DISTRACTION WHILE DRIVING AT HIGHWAY SPEEDS, LIKE MOST OTHER PEOPLE WITH THIS PROBLEM. JEEP/CHRYSLER NEEDS TO STOP PUTTING PEOPLE AT RISK FOR SUCH A RIDICULOUS PROBLEM. *TR
THE DUAL CLIMATE CONTROL NO LONGER WORKS IN MY GRAND CHEROKEE....WHEN THE HEAT IS ON THE PASSENGER SIDE STILL GETS COLD AIR. I HAVE NOT FIXED THE PROBLEM AND AM NOT LOOKING FORWARD TO IT....BUT I WILL HAVE TO SOON. *TR
IN FEB. MY DRIVERS SIDE WINDOW QUIT WORKING AND STARTED FALLING DOWN NOW MY DRIVERS SIDE BACK WINDOW IS DOING THE SAME. THE TRANS WENT OUT LAST MONTH AND I ONLY HAVE 80,000 MILES. ALSO THE DRIVERS SIDE MIRRORS ARE BROKEN. MY JEEP IS FALLING APART. WHAT CAN BE DONE ABOUT IT. IT WILL COST ME THREE THOUSAND DOLLARS TO FIX MY TRA…
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IN FEB. MY DRIVERS SIDE WINDOW QUIT WORKING AND STARTED FALLING DOWN NOW MY DRIVERS SIDE BACK WINDOW IS DOING THE SAME. THE TRANS WENT OUT LAST MONTH AND I ONLY HAVE 80,000 MILES. ALSO THE DRIVERS SIDE MIRRORS ARE BROKEN. MY JEEP IS FALLING APART. WHAT CAN BE DONE ABOUT IT. IT WILL COST ME THREE THOUSAND DOLLARS TO FIX MY TRANS . MY WINDOWS ARE HELD IN PLACE WITH CARD BOARD PIECES AND MY MIRROR ALSO MY JEEP LOOKS LIKE JUNK. *TR
I BOUGHT A 2002 JEEP GRAND CHEROKEE AND 5 DAYS LATER THE PASSENGER SIDE WINDOW FELL INTO THE DOOR WHILE MY PREGNANT WIFE WAS DRIVING. HAD SHE BEEN DRIVING A LONG DISTANCE IN THE WINTER THIS COULD HAVE BEEN VERY DANGEROUS. I KNOW THAT MIGHT SOUND LIKE A LONG SHOT BUT IT COULD HAPPEN. *TR
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.