2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle made abnormal sounds while driving. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced after an oil consumption test was performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,082.

I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.

The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.

About 1 year after purchasing 2019 Jeep Cherokee, the SUV would stall. This is what happens: stopped at a red light or a stop sign. Foot is on the brake. Once the light turns green , or I can now process beyond the stop Sign, I lift my foot off the brake, to the gas. As soon as my foot is lifted from the brake. The auto park/brake goes on. The brake pedal gets stuck. I am not able to drive. The light turns orange for the parking brake(was not prior) the light turns orange where it states “PULL ON (P) “. Cars in back of me start to beep their horns. I have to then put the car into park (it is currently in drive) . After placed in park, I have to completely turn the engine off. Restart the car/SUV, then go back into drive. There has been times when I was not able to do this (ie restart the SUV). I would have to spend several minutes trying to push (pump) the brake a few times that is locked now. I only have to do this when I am Not able to put the car into park from drive before restarting the car (SUV). This happens without me even adjusting the Brake / Park that reads “PULL ON “ with a “P” and circle. Meaning, the parking brake light is not on when this happens; it is off. I Have brought to the dealership and told they “cannot replicate the problem .” They explain “diagnostics “ were run and there is no issues. I thought maybe it has something to do with electrical and the engine shutting off automatically while stopped a light. I asked if this feature could be turned off and was told by the dealership it could Not be. Meaning, the feature where the car engine shuts off when stopped at a light . No resolution; dealership overall dismissive of concern. Recently have noticed rarely that the lane change departure feature will not light up or alarm when there is a “blind spot” and a car present. This was a new purchase in 2019 and was not a used car purchase. The year of the car is a 2019.

At @45,000 miles the 4WD system unavailable service required message and svc 4WD message came on, then every time the Jeep was driven messages would come on. Dealer replaced the PTU. NHTSA has already had a recall on Jeep Cherokee PTU's, but only to model years 2017. I believe Jeep still has a problem with the PTU and the recall should be reexamined to include years to at least 2020.

Service 4wd light came on. PTU needs to be replaced. No dealer within a 20 mile radius had loaners and only 1 had an appointment before October. This is the same issue that was covered in 14-17 jeep recall 20V343 and is now happening in later models. Dealer has had car for 2 WEEKS while i pay out of pocket for a rental. Warranty will only offer $40 per day reimbursement. I am in NY there are exactly 0 rentals for that price. I should not be paying out of pocket for something that should clearly have a recall... AGAIN. On top of all this i have not spoken to my case agent once. Always "on phone" when i call. This is absolutely ridiculous.