2019 Jeep Cherokee

When I am at a stop like a stop sign or light the engine will sometimes stall not allowing me to drive. It won’t go which is extremely dangerous. The car will have lights come on about airbags or it’ll be passenger seat belt when I don’t even have a passenger in the car. The brakes have locked up on me when coming to a stop the brakes have gone rock solid allowing no movement and I’ve almost hit other cars due to it locking up and not stopping. You would have thought someone out a rock under my brake. All of this has happened multiple time.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "4WD Unavailable - Service Required" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit resulting in damages to the 4WD actuator. The contact was informed that the 4WD actuator needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that after stopping and restarting the vehicle, the failure self-corrected. The contact stated that while operating the vehicle, the check engine warning light and 4WD message was intermittently displayed. The vehicle was taken to the local dealer who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.

Hi, I am making this report because my jeep has a similar issue I've noticed has been recalled on earlier year jeep cherokees my service 4WD light has come on every time I drive including losing access to my 4WD in the vehicle. While stopped my jeep seems to stall out occasionally at stop lights or signs. Every mechanic we have seen said it could be a manufacture issue but it could also be the transfer case actuator. I just wanted to send this in because it is an issue that would cost my family financially to fix. If there is any way to look into this that would be great.

During acceleration to pass another vehicle, my engine had lost all power and acceleration and I had to make a split decision to brake and maneuver my vehicle back into my lane behind multiple vehicles who were behind me before I attempted to pass. Had there have been oncoming traffic within that mentally unaccounted time that I was in the opposite lane, I could have been in a very large deadly accident. Cylinder 1 and 2 are testing at 0 compression, Oil is leaking into the turbo and out of the exhaust. I have had regular oil changes and a tune up with the mentioning of a low power and jolting issue during acceleration and the dealership did not look into my concerns other than their simple findings of one burnt spark plug, I had all 4 replaced at that appointment, the engine is broken about 6 months later.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the brakes would activate causing the vehicle to stall and shut down immediately without any warning lights illuminated. The vehicle was taken to the dealer who determined that oil was leaking from the vehicle. The oil level sensor had been replaced but the failure persisted. The contact stated that while reversing, the vehicle made a bumping and thumping sound underneath the vehicle. Additionally, the brakes were squealing while the brake pedal was depressed. The contact also stated that several attempts were needed while attempting to start the vehicle. The vehicle was returned to the dealer, and the contact was informed that the brakes might not have been properly installed on the vehicle. The brakes and the battery had been replaced; however, the failures persisted. The contact stated that on another occasion while driving approximately 25 MPH, the brakes unintendedly activated, causing the vehicle to stall. There was no warning light illuminated. The contact became aware that antifreeze was leaking from the vehicle. The contact called AAA and the vehicle was jumpstarted after several attempts. The contact pulled over to the side of the road and had the vehicle towed to the residence. The contact stated that the failure was persistent, and the vehicle needed to be jumpstarted regularly. The contact stated that the vehicle would only drive for short distances before stalling and shutting off. The failure had occurred 3 times. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the Automatic Emergency Braking unintendedly activated. The contact stated that the vehicle lost motive power and failed to exceed 30 MPH. The contact stated that the Auto START/STOP function and the brake warning lights were illuminated. The vehicle was not taken to be diagnosed or repaired. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 153,400.

On 12/30/2024, I received a “4WD SVC” light on the dashboard of my 2019 Jeep Cherokee (odometer reading 61,000). Upon a quick Google search, this is a very common problem with the Jeep Cherokee’s Power Transfer Unit. I took my Jeep in to be diagnosed at an independent service center (1/3/2025), where it was confirmed that my vehicle was reading a code: C14A7-97 (PTU motor component, or system operation obstructed, or blocked). It has been noted that the PTU failure can result in a loss of power to the front wheels, potentially causing reduced traction, difficulty turning, and noticeable noises like grinding or knocking, especially when turning, due to the malfunctioning gears inside the unit; in severe cases, the front wheels might completely lock up depending on the nature of the failure. My vehicle has not been inspected by the manufacturer, police, or insurance representative; however, a Google search indicates that there is an ongoing class action investigation (Saunder, Schelkopf - Attorneys at Law) for PTU failures in 2019-2022 Jeep Cherokee’s.