2019 Jeep Cherokee

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the Auto Start-Stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.

The system that failed is the power train. More specifically, the PTU or (Power Transfer Unit) has failed twice. The first time the failure happened, the car had 70,000 miles on the odometer. The Issue presented itself as a “SVC 4WD” warning light on the instrument cluster, followed by a “4-wheel drive system unavailable” annunciation on the instrument cluster. There was a clear loss of power as a result, Sluggish response of the accelerator and shifting of gears in drive, loss of fuel economy. The issue was confirmed by the dealer. The dealer indicated there was a failure of the PTU, where its motor was locking up and PTU systems failure. The car was still under power train warranty at the time and was repaired - PTU was replaced — After having the problem repaired and faulty PTU system replaced in March 2022 under power train warranty at 70,000 miles, the problem has come back. The problem is identical to the first time. The car currently has approximately 140,000 miles on the odometer, 70,000 miles since the PTU was replaced. Once again, I have a “SVC 4WD” light and “4-wheel drive unavailable” annunciation on the instrument cluster. I brought the car to the dealer and was informed the service code was for the same issue as before, faulty PTU and PTU motor locking up. Loss of power, sluggishness shifting and in acceleration. The diagnosis is to replace the PTU This is two full PTU failures, each at 70,000 miles usage on the odometer at the time of failure. Loss of drive power and 4-wheel drive capability present a clear safety risk, entering the freeway causing a danger to myself and others with sluggish acceleration, or driving in inclement weather conditions where 4-wheel drive is necessary. Problem has been verified by the dealer on multiple occasions. I invite the full inspection of the vehicle which is in near new condition with 140,000 miles. Two failures of this same exact system with the same service code 70,000 miles apart. Part is defective and unsafe

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit(PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle unintentionally and failed to accelerate above 60 MPH. The vehicle was taken to the local dealer who was unable to repair the vehicle. The failure mileage was 90,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25-35 MPH on a highway entrance ramp, the vehicle lost motive power with the engine revving. The message "Service 4-Wheel Drive" was displayed, and the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was determined that the PTU had failed and needed to be replaced; however, the part was not available for the repair. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with the service 4WD warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact heard a grinding sound while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and several cases were opened. The approximate failure mileage was 55,800. VIN tool confirms parts not available.

Several times while sitting at a red light or stop sign, the emergency brake automatically engaged and the vehicle wouldn't move. All three times, before I could put the vehicle in park and crank it back up, the traffic behind me was honking and trying to go around me - which could have caused a wreck. Just this morning, while driving to work, my vehicle died while I was going about 55mph. The dash dinged, an error message that said Vehicle Not in Park flashed on the dash screen, then all of the dash lights lit up like Christmas. Then my vehicle died - I had no power. After about 3 seconds, all of the lights went out except for the check engine and the battery light. The speedometer and the RPMs immediately dropped to 0, but the vehicle was still moving. I was on a road with no shoulder and traffic behind me and I had to pull over in someone's yard to get out of the way of the traffic. That was very scary and could have killed me if I had been on the interstate or a busier highway. When I was able to safely pull off the main road, I put it in park, and it cranked right up and the dash lights went away. I am having to put it in the shop because I am too scared to drive it anymore. This problem really needs to be addressed as it is all over the internet. There are a LOT of consumers dealing with this same issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated. While driving approximately 55 MPH, the vehicle stalled and was later towed to the local dealer, who diagnosed that the PTU rear differential was faulty and needed to be replaced. The vehicle was repaired with a used PTU; however, recently the failure reoccurred. The cause for the failure has not yet been determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, it was discovered that oil was leaking from the vehicle. The vehicle was taken to the local dealer who replaced the faulty oil cooler unit. The failure mileage was 101,000.