Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
3940–25K
13425–50K
8750–75K
6275–100K
64100–150K
9150K+
750 reports with mileage · 888 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Power Train. Review the 800 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 457 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 340 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
40 crash reports19 fire reports22 injury reports
What owners actually said
1,638 reports
Mileage unknown · Jul 11, 2019
Power TrainVehicle Speed Control
NEW CAR, 2 WEEKS OLD WITH 800 MILES WILL NOT HOLD SPEED WITH CRUISE CONTROL WHILE GOING DOWN HILL. IN FACT , THE CAR ACTUALLY ACCELERATES WITH ENGINE. THIS HAPPENS AT ALL SPEEDS. DEALERS AND FACTORY SAYS "IT IS A CHARACTERISTIC OF ALL 9 SPEED TRANSMISSIONS". IT IS A DANGEROUS SITUATION. IN ANOTHER TRANSMISSION RELATED ISSUES, …
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NEW CAR, 2 WEEKS OLD WITH 800 MILES WILL NOT HOLD SPEED WITH CRUISE CONTROL WHILE GOING DOWN HILL. IN FACT , THE CAR ACTUALLY ACCELERATES WITH ENGINE. THIS HAPPENS AT ALL SPEEDS. DEALERS AND FACTORY SAYS "IT IS A CHARACTERISTIC OF ALL 9 SPEED TRANSMISSIONS". IT IS A DANGEROUS SITUATION. IN ANOTHER TRANSMISSION RELATED ISSUES, THE CAR MAKES A LOUD CLUNK WHEN DRIVING BETWEEN 30-50 MPH ON A FLAT ROAD WHEN LIGHTLY PUTTING FOOT ON ACCELERATOR. IT IS SO LOUD AND HARD YOU CAN HEAR AND FEEL IT OVER THE RADIO. AGAIN WE ARE TOLD THIS "IS A CHARACTERISTIC OF THE 9 SPEED TRANSMISSIONS"! UNACCEPTABLE! A CLASS-ACTION LAWSUIT NEEDS TO FILED AGAINST THE MANUFACTURER.
NHTSA ODI #11231171
15,000 miles · Jul 9, 2019
EngineFuel/propulsion System
MY VEHICLE STALLS UPON ACCELERATION Z I'VE BEEN TOLD IT WAS BAD GAS AS WELL AS NEEDING AN OIL CHANGE, BUT THE PROBLEM CONTINUES. *BF CONSUMER STATED MY CURRENT MILEAGE IS RIGHT AT 15,000. I FIRST NOTICED THE STALL ISSUE SHORTLY AFTER PURCHASING THE VEHICLE IN JULY OF 2018. I RECEIVED A NOTICE OF A RECALL THAT COULD CAUSE THE…
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MY VEHICLE STALLS UPON ACCELERATION Z I'VE BEEN TOLD IT WAS BAD GAS AS WELL AS NEEDING AN OIL CHANGE, BUT THE PROBLEM CONTINUES. *BF CONSUMER STATED MY CURRENT MILEAGE IS RIGHT AT 15,000. I FIRST NOTICED THE STALL ISSUE SHORTLY AFTER PURCHASING THE VEHICLE IN JULY OF 2018. I RECEIVED A NOTICE OF A RECALL THAT COULD CAUSE THE VEHICLE TO STALL. IT REQUIRED REPROGRAMMING AND THAT WAS DONE IN OCTOBER. I HAVE NOTICED THE STALLING AT VARIOUS TIMES SINCE THEN. MY LAST OIL CHANGE WAS IN APRIL AT JUST UNDER 10,000. I GO BY THE OIL LIFE INDICATOR ON MY INSTRUMENT PANEL AND I HAD IT CHANGED WHEN I HAD ABOUT 15% LEFT ON MY OIL LIFE. THERE IS NOT CHIME OR WARNING THAT POPS UP WHEN THE STALL HAPPENS. I AM USUALLY ACCELERATING AFTER HAVING TO SLOW DOWN OR STOP. THE RPMS REDLINE, BUT THE VEHICLE FEELS LIKE I AM PUSHING THE BRAKES. IT WILL THEN "KICK IN" AND ACCELERATE AT A HIGH SPEED EVEN IF I'M BARELY PRESSING THE GAS PEDAL*JB
NHTSA ODI #11230411
23,000 miles · Jul 6, 2019
EngineUnknown Or Other
VEHICLE WITH 23 K MILES WITH OIL CONSUMPTION AND COOLANT PROBLEMS, WITH NO INDICATOR WARNING OF LOW OIL OR COOLANT LEVEL. THIS VEHICLE COULD SHUT OFF WITH NO WARNING, WHICH COULD CAUSE AN ACCIDENT. THIS IS A BRAND NEW VEHICLE THAT NOW WILL HAVE TO GO THROUGH OIL CONSUMPTION PROGRAM. ACCORDING TO NUMEROUS ONLINE COMPLAINTS, TH…
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VEHICLE WITH 23 K MILES WITH OIL CONSUMPTION AND COOLANT PROBLEMS, WITH NO INDICATOR WARNING OF LOW OIL OR COOLANT LEVEL. THIS VEHICLE COULD SHUT OFF WITH NO WARNING, WHICH COULD CAUSE AN ACCIDENT. THIS IS A BRAND NEW VEHICLE THAT NOW WILL HAVE TO GO THROUGH OIL CONSUMPTION PROGRAM. ACCORDING TO NUMEROUS ONLINE COMPLAINTS, THIS ISSUE HAS BEEN ONGOING. THIS COULD BE A POTENTIALLY HUGE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND/OR RECALLED IMMEDIATELY.
NHTSA ODI #11229741
2,000 miles · Jul 5, 2019
EngineVehicle Speed Control
I NOTICED A LAG IN A INCREASE IN SPEED & STALLING IN THE ENGINE WHEN THE VEHICLE IS IN OPERATION.
NHTSA ODI #11229597
16,500 miles · Jul 2, 2019
Electrical SystemElectronic Stability Control (esc)
ELECTRICAL ISSUES. THE STOP/START AND STABILITY CONTROL GO OUT WHILE DRIVING. SEEMS TO BE RANDOM. THIS HAPPENS WHILE DRIVING. DEALERSHIP SAYS NOTHING IS WRONG. I'VE CAPTURED DATES AND TIMES THIS HAS HAPPENED AND IT'S FREQUENT - SEVERAL TIMES A WEEK. ONE TIME I LOST POWER STEERING AND SPEEDOMETER. DEALERSHIP SAID 24 CODES WENT OF…
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ELECTRICAL ISSUES. THE STOP/START AND STABILITY CONTROL GO OUT WHILE DRIVING. SEEMS TO BE RANDOM. THIS HAPPENS WHILE DRIVING. DEALERSHIP SAYS NOTHING IS WRONG. I'VE CAPTURED DATES AND TIMES THIS HAS HAPPENED AND IT'S FREQUENT - SEVERAL TIMES A WEEK. ONE TIME I LOST POWER STEERING AND SPEEDOMETER. DEALERSHIP SAID 24 CODES WENT OFF. COULDN'T T FIND PROBLEM. REBOOTED COMPUTER AND SAID THAT IT WAS FINE. IT ISN'T FINE.
NHTSA ODI #11229106
7,000 miles · Jul 2, 2019
Structure
PLASTIC DOOR TRIM IS COMING OFF EXTERIOR OF VEHICLE. NOTICED WHILE WASHING THE VEHICLE. THE DRIVER SIDE SUN VISOR ALSO RIPPED OUT OF HEADLINER AFTER A HANDFUL OF USES. THE FIRST TIME WAS WHILE DRIVING. COMPLETELY DANGEROUS AS IT TAKES 2 HANDS TO PUT IT BACK UP.
NHTSA ODI #11229077
150 miles · Jul 2, 2019
Power Train
AT AROUND 1200 RPM AND AT ABOUT 30-40 MPH, COMING OFF THE ACCELERATOR AND THEN BACK ON IT RESULTS IN A CLUNK TYPE NOISE. IT APPEARS TO BE COMING FROM THE TRANSMISSION. AT TIMES IT IS A SLIGHT NOISE, AT OTHER TIMES IT IS QUITE LOUD. AFTER 2 VISITS TO THE DEALER AND RISING TO LEVEL 2 AT JEEPS CUSTOMER SERVICE NO ONE CAN OFFER A F…
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AT AROUND 1200 RPM AND AT ABOUT 30-40 MPH, COMING OFF THE ACCELERATOR AND THEN BACK ON IT RESULTS IN A CLUNK TYPE NOISE. IT APPEARS TO BE COMING FROM THE TRANSMISSION. AT TIMES IT IS A SLIGHT NOISE, AT OTHER TIMES IT IS QUITE LOUD. AFTER 2 VISITS TO THE DEALER AND RISING TO LEVEL 2 AT JEEPS CUSTOMER SERVICE NO ONE CAN OFFER A FIX. JEEP CUSTOMER SERVICE SAYS THE TRANSMISSION WILL SELF CALIBRATE AND THE NOISE WILL GO AWAY. ALMOST 2000 MILES ON THE VEHICLE AND IT HASN'T SELF CALIBRATED YET.
NHTSA ODI #11228913
1,200 miles · Jun 29, 2019
Engine
SLOWED DOWN BEFORE AN INTERSECTION AND WHEN I ACCELERATED, THE ENGINE QUIT AND I LOST POWER STEERING IN THE MIDDLE OF THE INTERSECTION. HAVE HAD THE CAR FOR ONLY ONE MONTH, 1200 MILES ON IT. THIS IS A DANGEROUS SITUATION.
NHTSA ODI #11228353
Mileage unknown · Jun 25, 2019
Unknown Or Other
MY PASSENGER DOOR WILL NOT OPEN OR CLOSE USING THE KEYPAD OR DOOR PAD
NHTSA ODI #11222585
20 miles · Jun 24, 2019
Power Train
THE AUTOMATIC TRANSMISSION SHIFTING AT LOW SPEEDS CONSTANTLY HESITATES AND FREEZES WHEN TRYING TO ACCELERATE. MOST OFTEN AFTER STOPING. THE RESULTANT DELAY IN SHIFTING OFTEN OCCURS WHEN PULLING INTO TRAFFIC AND IS PARTICULARLY BAD WHEN ACCELERATING FROM A STOP UP A HILL. AS A NATURAL REACTION TO THE EFFECT OF A STALL WHILE TR…
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THE AUTOMATIC TRANSMISSION SHIFTING AT LOW SPEEDS CONSTANTLY HESITATES AND FREEZES WHEN TRYING TO ACCELERATE. MOST OFTEN AFTER STOPING. THE RESULTANT DELAY IN SHIFTING OFTEN OCCURS WHEN PULLING INTO TRAFFIC AND IS PARTICULARLY BAD WHEN ACCELERATING FROM A STOP UP A HILL. AS A NATURAL REACTION TO THE EFFECT OF A STALL WHILE TRYING TO ACCELERATE THE PEDAL IS DEPRESSED FURTHER. WHEN THE TRANSMISSION FINALLY DECIDES TO DOWNSHIFT IT RESULTS IN A ROUGH JERKING OF FORWARD ACCELERATION AND HIGH RPM ACCELERATION. THIS BEHAVIOR HAPPENS EVERY TIME THE VEHICLE IS DRIVEN. THE TRANSMISSION HAS BEEN FAULTY SINCE THE DAY THE CAR WAS DELIVERED NEW WITH 20 MILES. THE DEALER CLAIMS THERE IS NO SOLUTION UNTIL THE MANUFACTURER ISSUES A COMPUTER SOFTWARE FIX.
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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