2019 Jeep Cherokee

Auto stop shuts off the whole car at a red light when trying to start back up it fails & automatically put emergency break on & leaves us stranded in the middle of traffic. It has happened a handful of times. Also, when the car is completely off & I start to start it up it girls the first time until I try a second time. The car also has trouble accelerating & shifting gears.

Multiple times, my car's start/stop system has forced my car to shut down while at a stop light. After the hundredth time, I took it to the Jeep dealership. They did find that my car is burning oil and that was possibly the cause of it. They did a fresh oil change and had us watch the consumption and then bring it back in when it lost enough oil to qualify as low. I've burnt 3qt of oil in 2,000 miles! We were told that Chrysler said the acceptable range is 1qt every 1,000 miles. I'm over that, but Chrysler doesn't want to fix the issue.

2019 JEEP Cherokee Trailhawk started making a "cluncking” noise in the front suspension/steering at 12k miles. Reported the issue to the dealer @15k service (July 2020). Dealer stated there was no issue. Reported the noise again at 22k miles (March 2021)-dealer stated that engine oil leak was getting into an electrical plug for the front power transfer/traction control modules and activating features that caused the noise, which dealer “addressed” by stopping the leak. The “cluncking” noise continued getting louder. At about 28k miles, i drove through a puddle of water and the vehicle lost steering control--it pulled hard to the right and needed strong persistent correction to avoid going off-road. I got a wheel alignment and rotated the tires just-in-case. "Clunk" noise continued and every time car hits a puddle/wet pavement with both tires, it pulls to the right, risking loosing total control if i don’t anticipate the pull. Took it to the dealer again @ 32k miles. Informed dealer that the same “clunck” had gotten louder, the vehicle was loosing steering control every time I hit water on the road. Dealer diagnosed a noisy and defective rack and pinion, even though the previous two complaints for the same noise were ignored. I took the car to another dealer and did not inform them of the diagnosis. This dealer also diagnosed a bad rack and pinion system and tie ends and broken engine mounts. I called JEEP Customer Service, who promised to call me back within 24 hours but never did. The car is now out of warranty for an issue i reported twice under warranty. There is a recall (V99) for defective rack and pinion units on this model but this VIN apparently is not covered, although it clearly has an issue.

Svc 4wd light illuminated on instrument cluster. Brought the 2019 Jeep Cherokee in to the Jeep Dealership Service Department. I presented them with my extended warranty paperwork. Upon initial examination, the service department determined the PTU had a catastrophic failure and needs to be replaced. The warranty company sent an investigator out to ensure the repair was needed only to determine that it needs a teardown with digital images for $500.00 customer pocket to be sent to the underwriters to make an accurate determination. Previous Cherokee model years faced the same PTU failures and were covered by a Jeep Recall for faulty manufacturing.

Stop/Start. The jeep will often stop while driving at any speeds, including top speed. It’s as if the stop/start has kicked in abruptly stopping my car as I’m driving. When this happens sometimes, not consistently, the stop/start light will come, or ye automatic brake lift even the motor light, When the situation occurs, I try to carefully pull over if I have not speed from coast to do so. Then I manually shut the ignition off and then re-start my jeep. The engine does not usually want to restart and sometimes takes several tries (as if it’s an old car in cold winter temps). I have even stalled while going through a highway intersection. Because I had just started accelerating when I stalled there was not enoug speed so I stopped in the middle of intersection. Luckily people were able to swerve. I have two friends with the same make, model and year office. Both have experienced the same issues once their vehicles reached 60,000-70,000 miles. Their dealer found the problem to be with the automatic break lock. Unfortunately because I have not completely broke down, dealers have been unable to diagnose my problem. This is a huge danger and hazard. I hope to hear this is a recall or update that will he resolved soon.

The past months I've have been having trouble with my 8.4 Uconnect radio. I was told by a jeep dealership that I need a new radio paying out of my money and another dealership, originally from where I purchase the vehicle, that they can't do anything to help me. The issue is the lamination on the touch screen is peeling and causes the radio to press its own buttons all the time. i cannot use apple car play, Bluetooth, navigation system, USB port, radio, maps, google maps without it going crazy. it takes me longer to get to places with maps and have unable to answer phone calls hands free. I have a 7-month baby that I constantly have in the car and would like to avoid potential accidents. there hasn't been any accidents

The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a “service power steering” light turned on. The vehicle is currently at Dodge Jeep Ram of Troy, AL waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced.

The contact called on behalf of her son who owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle inadvertently shut down. The contact waited a few moments and then restarted the vehicle. There was no warning light illuminated. The contact also stated that the instrument panel was blank. Additionally, the brakes would lock while depressed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.