2019 Jeep Cherokee

When driving I experienced the loss of power when trying to accelerate. My Jeep began to exhibit a loud noise and vibration which sounded like a "Jack Hammer" being used. There was a smell like something was burning, there was jerking, grinding, making clunking noises and happened each time I was making a turn or trying to accelerate. This put my safety and other drivers safety at risk because it could have caused an accident especially with the loss of power. My wheels can lock up and this will cause me not be able to steer or have control over my vehicle. This can cause harm to myself and others which can include death of either party. I do have fluid that leaks from under the vehicle and the burning smell comes through the car vents. The problem has been reported to a confirmed Jeep dealership, Fred Frederick with no resolution because they are still unable to obtain the parts. I contacted them as soon as I was notified of the recall which was January 23, 2025. My AWD light does come on and off but I am uncertain of the dates. My Jeep Cherokee has the 2.4L Turbo engine. I also notice that the FCW does not operate properly as before and since this incident, I am not able to drive my vehicle due the unexpected loss of motion/power while driving and to prevent further damage.

1. The Power Transfer Unit (PTU) failed, which also caused damage to the transmission and rear drive system. The PTU is part of Recall 25V-011 / Jeep Campaign 01C. The failed components and all related service documentation are available for inspection upon request from Boone Jeep (July 8, 2025) and Randy Marion Jeep (September 10, 2025). No, PTU part was available. 2. While driving on the highway, the vehicle suddenly jerked hard, lost all power, and became inoperable, putting me and other motorists at immediate risk of collision. The vehicle also would not go into Park, creating a rollaway hazard once stopped. These incidents occurred with my grandchildren in the vehicle, making it a severe safety concern. Despite confirming the PTU recall diagnosis, Jeep returned the vehicle to me with no repair available or timeline for a fix, forcing me to continue driving an unsafe vehicle. 3. Yes. Boone Jeep confirmed the PTU failure on July 8, 2025, after diagnosing major jerking, grinding, and loss of power. Later, Randy Marion Jeep also confirmed on September 10, 2025, that the PTU had failed again and that the rear drive and transmission were also damaged due to the same issue. The September 10th one was after I had the transmission replaced. 4. Yes. The vehicle has been inspected by two authorized Jeep dealerships (Boone Jeep and Randy Marion Jeep), acting as manufacturer representatives. Both confirmed the PTU failure and associated damage. No police or insurance inspections have been conducted. 5. Yes, warning light Service 4WD first appeared around springtime this year. This PTU defect has now caused multiple drivetrain failures, including the transmission and rear drive, and continues to pose a serious safety risk. The vehicle remains unsafe to drive, and Jeep has no available remedy for Recall 25V-011 / 01C. Immediate manufacturer action is needed to provide a repair or reimbursement.

My Service AWD light came on. I had the system checked in February of 2025. I was informed it was a bad PTU system. My car makes a clunking then whining noise when driving. It cannot go over 55 mph before losing power. My VIN doesn’t come up in the recall list but it has the same diagnostic issues The issue was diagnosed at Heritage Jeep in Harrisburg on 2/15/2025 Receipt order # 218197. Customer number 42k8761762

on multiple occasions when driving and trying to increase speed (such as after pulling out of my driveway) the car makes a sudden jerking almost or like something "misses" and it slows down and takes a couple seconds to regain again. On the most recent occasion, the engine light then came on and wouldn't go off. The code when tested, said it had to do with the transmission.

My 2019 jeep Cherokee latitude only had 25000 miles on it when i bought it. Within a month the emergence break would come on by itself randomly while driving or beginning to accelerate from a parked or stopped state. Vehicle also can be parked completely level and it states the vehicle needs to be returned to park and restarted. Meanwhile all the lights come on on the dash and the shifter lights up red. Every single gear. It literally will not move unless you drift. It also will not start randomly, you will go out get in and for no reason it won’t turn over, yet the electrical systems will turn in fine, it’s getting power. In order for this to stop, you have to keep turning it on and off and apply the parking brake and the brake and than release them…. Over and over with intermittent breaks in between until it finally turns over. If you manage to get it started than it won’t shift properly. It stays in an extremely low gear unless you accelerate rapidly. And it won’t accelerate rapidly, your foot can be to the floor and it’s barely going until it gets into third and than just keeps rising never down shifting again until you coast to a stop and have to turn it off again and start the process over. On hills when this happens you will get hit and killed bc it won’t go in time for you to get out of oncoming traffic’s way. It has shut off while driving on the highway. Left me stranded blocking people in in parking lots. And almost gotten me and my family killed in several occasions. There are no similar circumstances in which it does this. It is comletely random and that makes it terrifying. I have 2 children that I am afraid to take anywhere now, and the jeep was bought to keep them safe and able to get anywhere in case of inclement weather etc. as if that’s not enough, the passenger seat floor is always wet. There is no leak coming in from doors or windows so I have no idea. And the radio and ac/heat turn on and off by themselves constantly

While driving on the highway the vehicle suddenly loses power when trying to get up to speed limits. The following warning messages occur: 4WD System Unavailable Service Required, ACC/FCW Limited Functionality Service Required, Service Electronic Stability Control, Service Electronic Throttle Control. Could have caused rear collision or other accidents from trying to pull over. Creates a very dangerous situation on highways with no shoulders. Once the vehicle has slowed down it impossible to get back up to speeds, as it has to be pulled over and restarted. Upon inspection by Reed Jeep Dealership, the PTU needs to be replaced. Other similar year, make and models have already been recalled for this same issue.

Car shuts off, once while in the middle of a turn almost went off road and couldn’t use brake or turn wheel. There were three other times it shut off at red lights and I have to put car in park and press the start button. Two of those times car had just started with oil light, was told that it is linked to the oil and to always keep it full until recall is issued. However yesterday on my way to work with full oil it shut off again. I then did my regular way to fix it and kept driving to work, out of nowhere my car starts only being able to drive up to 29 miles per hour I’m just about to get on the highway so I pull over and have to shut off again fixing the problem. This seems incredibly dangerous due to it also when having this shut off issue a notice on my car says service 4wd unavailable. We live in New England the snow can be pretty bad. This car feels unsafe, I hope you realize this model has many issues and will address them, thank you!