2019 Jeep Cherokee

On 12/30/2024, I received a “4WD SVC” light on the dashboard of my 2019 Jeep Cherokee (odometer reading 61,000). Upon a quick Google search, this is a very common problem with the Jeep Cherokee’s Power Transfer Unit. I took my Jeep in to be diagnosed at an independent service center (1/3/2025), where it was confirmed that my vehicle was reading a code: C14A7-97 (PTU motor component, or system operation obstructed, or blocked). It has been noted that the PTU failure can result in a loss of power to the front wheels, potentially causing reduced traction, difficulty turning, and noticeable noises like grinding or knocking, especially when turning, due to the malfunctioning gears inside the unit; in severe cases, the front wheels might completely lock up depending on the nature of the failure. My vehicle has not been inspected by the manufacturer, police, or insurance representative; however, a Google search indicates that there is an ongoing class action investigation (Saunder, Schelkopf - Attorneys at Law) for PTU failures in 2019-2022 Jeep Cherokee’s.

My vehicle is leaking in the front and passenger seat and my emergency brake comes on and I can't disengage it unless I stop the car and turn it off and back on. Sometimes it takes 2 times to do this. In November, twice I was merging into traffic going 45 miles per hour and it happened. I prayed I wouldn't get smashed. I turned the car off and back on and I was able to disengage the emergency brake. On 1/3/2025, it happened as I was backing out of my driveway onto traffic. I had to turn the car on and off 2 times before I could disengage the emergency brake. I was lucky no vehicles traveling on the road. There is a terrible sound and then the car bucks and you are jarred. I read about an investigation on this same issue back in July 2022. My dealer says until they can replicate the problem they can't fix it. Please help!

I was driving our 2020 Newmar Baystar #3609 motorhome and towing our 2019 Jeep Cherokee. In 2021, I had the Blue Ox tow bar, 10k rated along with the Blue Ox base plate installed at a RV dealer in Mead, WA. We have had no issues at all with this tow system during the last 4 years, we have never drove "off road", backed the unit up with our Jeep attached or abused the two system in any way. We had driven 6 hours from Pensacola, FL heading to the Mayport Naval Station. While on a secondary road approaching the base, I felt a tug on the motorhome. I checked my mirrors and saw our Jeep tracking to the passenger side and now not directly behind our motorhome. I pulled over and luckily there was no damage to our motorhome, our Jeep or any other property. I saw the passenger side base plate had failed. While examining the piece that had broken off, I noted the area where the "weld" was supposed to be didn't look right. It almost looks like the entire area that should have been welded to the base plate was spotty at best. I have reached out to Blue Ox Customer Service requesting they reimburse for a new set of base plates and the normal labor now to install them. I'm being quoted 4 hours labor which is more that the base plates. I'm glad the remaining base plate held, or our Jeep would have detached completely and even with the emergency break away attached, the likelihood of damaging persons or property would have been high. I took photos of the failed base plate and will keep both parts in the event they need to be examined by a competent person.

The car has been running out of coolant the past couple of months with no known visual leaking problems. I brought it to the mechanic who stated the radiator had to be replaced. No warning prior. No leaking or lights coming on. Another issue the uconnect subsystem powers on and off whenever it wants. Switches from GPS. Radio, heating and a/c. Causing distraction to the driver. I have not been able to know why it is happening. Went from several times a month to now daily.

While the car was in motion, the car slowed almost to a complete stop & the check engine light came on, along with the alert “Service Electronic Stability Control”. When pressing on the gas, almost no power was present. Vehicle barely moves. This has happened several times in the last 4 weeks. The first time on 11/12/2024, the most recent time 12/4/2024.The throttle was replaced, but the incident repeated. The vehicle also occasionally rolls when it is put in park.

While idling in my child's school drop off line, I was in park with car running, I stepped on the brake to put the car into gear to move forward and the car stalled and wouldn't start back up until about 1-2 minutes later. No lights were lit up once I restarted the car. This happened one other time and we thought it was the battery, but not we are rethinking it wasn't the battery.

I've been advised that the cover over the rear differential is cracked and that the entire differential needs to be replaced. It seems illogical that the cover protecting a rear differential on a Jeep vehicle would be of a material that would crack when the vehicle has not been driven under extreme conditions. Both drivers have been and are currently [XXX] and have not had any citations. My residence is on a dirt road and some of my travel is on dirt roads however the appropriate care is taken. The vehicle is a 2019 with approximately 32,000 miles which indicates that the yearly mileage is low. I would appreciate consideration that the material used for the cover is faulty and that I should not be subject to the expense of replacing it and the rear differential. Fortunately it is not providing problems at this time and I have contacted the dealer to get it repaired/replaced. BUT I truly feel that this is faulty equipment on a JEEP. I look forward to hearing from you at your earliest convenience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I could not get out of the driver's side of the car. I was the driver and tried to leave the vehicle, it would not let me. Something wrong with the door handle. Window does work on driver's side; but not the handle to open car door to exit. If I or anyone else in my situation was in an accident, I would not be able to get out on my own without emergency personnel help. Only day to take it to original dealership is next Tues. [XXX]. [XXX]and had to climb over the middle console to exit front passenger door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)