2019 Jeep Cherokee

There was a recall issued for the PTU on my vehicle that is a safety concern. I have went to the dealership where purchased and no parts or remedy available. At one point the dealership considered trading the vehicle. Then changed their mind and offered two financed vehicles for me to make payment and not wanting the vehicle. Then changed their vehicle jolts at times along with slowing and almost shutting down One experience with both of these issues. The display screen shuts off and on randomly. The vehicle was recently put in 4 wheel drive in weather conditions and shortly after use an oil leak started. The recall has yet to be satisfied with correction and safety. I’m paying constant repairs and rental expenses during these times. Yet the manufacturer is offering reimbursement for outside repairs with outside dealership service mechanics. How are they able to make repairs with parts? But, no repairs can be made by the manufacturer due to not having a remedy or parts to repair? Arbitration will not help with the situation either because it’s a manufacturer recall.

4 wheel drive system failure and dashboard warning light has been on since late 2024! Took it to a Jeep dealer. They specified a problem with the PTU upon inspection. The part was unavailable for repair. Through the Mopar website, my Jeep has been recalled for this problem since Jan 2025. There is still no fix as of 12/3/25!!!! I phoned dealer to see if it could be repaired as per the recall... they tell me they cannot help me and to call Chrysler. Ridiculous. Please advise!! I do not want to experience further damage to my car and unexpected motor loss as the recall states... and I want my 4WD working again as it greatly helps with car control in wet situations and I often travel through mountains (snow). Thank you for your time and assistance.

Approximately two weeks before the major symptom appeared, the “Service 4WD” warning light illuminated on the dashboard. The vehicle’s performance didn’t seem to be noticeably affected, so I checked for any active recalls or service bulletins but found none that applied to my VIN. I monitored the situation closely in case it was an electrical or sensor-related issue. Shortly after, a loud clunking noise began coming from the drivetrain area, most noticeable during acceleration and deceleration. After arriving home, I immediately stopped driving the vehicle due to serious safety concerns and contacted my mechanic. A certified mechanic inspected the vehicle and confirmed that the transfer case (Power Transfer Unit) had failed and required replacement. The mechanic stated that this is a common problem in 2019 Jeep Cherokees. After researching, I found many other reports of similar failures, all traced to transfer-case defects. However, my VIN is not currently included in any recall. I believe this defect is related to known issues affecting Jeep Cherokee transfer cases and should be investigated further by NHTSA. I respectfully request that NHTSA open or expand an investigation into transfer case and PTU failures on 2019 Jeep Cherokee models to determine whether a recall and reimbursement for repairs are warranted.

This car has had the recall for quite sometime and the dealership refuses to help because there hasn’t been a fix yet with this recall. It has powered off or simply stop working in the middle of the road multiple times. Today on the most dangerous highway in Colorado Springs in the snow it turn off and all the messages relating to the recall turned on. It was the scariest moment of my life

I'm an elder who lives alone. My Jeep is my only regular transportation. I'm now fearful about this Jeep Recall 01C / NHTSA 25V-011 since things are happening that night mean my safety and my vehicle are greatly at risk! My SRC 4WD light came on about 10 days ago and I no longer have the ability to put my Jeep in 4WD as it says it must be serviced first. This ONLY STATED about 10 days ago. I have an appointment with a dealer this coming Wed, Dec 3. I said I was coming in for a recall and because my SRV 4WD light was coming on. I am not mechanical and didn't really understand the recall (NOW I do as I've researched ad nauseam!) I was told I'd have to pay $187 for a scan!! WHAT?!? Now that I know the story I will NOT do that! I will still go and explain my concerns but what a rip off that would have been! I am afraid now, of driving my car - and yet there is no FIX as of yet - not in MANY MONTHS - which I read is totally inappropriate with no recourse. This is just wrong for a SAFETY recall with my vehicle having 'symptoms' of this issue now being 'engaged' in some way. I did a couple of SRV 4WD easy troubleshooting steps of disconnecting neg battery cable for 50 minutes then re-attached and brought all 4 tires up to EXACT same PSI. Plus I had a simple scan done at auto parts store that shows nothing but a customer there offered to use his much better scanner and see photos to see what he found re: my PTU. What do I do? What CAN I do? I'd appreciate a quick response please. My only child, a [XXX] son, was killed in a car accident in 2016 and I really don't have anyone who can support me in this situation. I need your help PLEASE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to report a safety concern regarding my 2019 Jeep Cherokee. I recently learned that a specific part on the 2018 Jeep Cherokee was recalled due to a known defect (Oil Pump Recall (Recall T65 / NHTSA 17V-670). My 2019 Cherokee is now experiencing the exact same issue that was identified in the recall for the previous model year. Because the problem appears to be identical to the 2018 recall condition, I believe this may indicate a continuing safety defect affecting additional model years that were not included in the original recall campaign. I am requesting: 1.A formal review and investigation into whether the recalled part on the 2018 model also affects the 2019 Cherokee. 2.A FULL refund to what I paid to have this repaired. And yes a receipt can be provided. 3.Written confirmation of the steps you will take to address this matter. This issue is a safety concern, and I want to ensure it is properly documented and investigated. Please advise on how this can be resolved. Thank you, [XXX] [XXX] [XXX] [XXX] 2019 Jeep Cherokee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2019 Jeep Cherokee, the vehicle's start/stop system malfunctioned and caused the engine to completely shut off at a traffic light. I had my hazard lights on, and while stopped safely another driver rear ended my vehicle. The Jeep has had repeated issues with stalling and engine shut-off since I purchased it. This is a serious safety concern and could have caused greater injury. I brought my vehicle to the dealership 3 times for the same issues once back in 01/25/2023, when the vehicle was still under warranty a part was ordered and replaced, but the same issues kept recurring. When I brought the vehicle back in in 2024 I was told because my warranty had expired I would have to pay out of pocket to repair the issue.