CAR FIRE AFTER 40 DAYS OF NEW LEASE. PARKED IN DRIVEWAY AFTER A SHORT COMMUTE. VEHICLE IS A TOTAL LOSS ALONG WITH PERSONAL PROPERTY. DEALER OFFERED NO REMEDY; NO LOANER. PICTURES ATTACHED.*DT*JB
2019 Jeep Cherokee
Owner reports · Recalls · Investigations
More warning signs than most Cherokee years
Owner complaints for the 2019 Jeep Cherokee are substantially higher than the model-year median of 113.
About this comparison →How this year compares
Owner complaints by model year
Compare all Cherokee years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
750 reports with mileage · 888 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Power Train. Review the 800 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 457 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 340 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
256 reportsWHILE DRIVING 80MPH ON THE HIGHWAY, MY 2019 JEEP CHEROKEE WENT INTO COMPLETE FAILURE MODE. THE POWER IN THE VEHICLE FAILED, I WAS NO LONGER ABLE TO ACCELERATE. LUCKILY I WAS ABLE TO DODGE MY WAY THROUGH TRAFFIC AND GET OFF THE HIGHWAY AND INTO SAFETY. AFTER 48 HOURS AT THE DEALERSHIP, STILL NO OFFICIAL ROOT CAUSE OF WHY THE POWE…
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WHILE DRIVING 80MPH ON THE HIGHWAY, MY 2019 JEEP CHEROKEE WENT INTO COMPLETE FAILURE MODE. THE POWER IN THE VEHICLE FAILED, I WAS NO LONGER ABLE TO ACCELERATE. LUCKILY I WAS ABLE TO DODGE MY WAY THROUGH TRAFFIC AND GET OFF THE HIGHWAY AND INTO SAFETY. AFTER 48 HOURS AT THE DEALERSHIP, STILL NO OFFICIAL ROOT CAUSE OF WHY THE POWER FAILED.
WHEN ACCELERATING AT 4000RPMS, THE VEHICLE SHAKES AND SPUTTERS AND BLOWS GRAY/BLACK SMOKE.
I BOUGHT MY 2019 JEEP CHEROKEE LATTITUDE PLUS 4X4 AND FROM DAY ONE THE RADIO HAS ACTED UP. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THEM TO RESOLVE THE PROBLEM THEY PUT IN A NEW RADIO ONE TIME, A ANTENNA, THE NEXT AND SAID THEY DID SOME REWIREING. WHAT HAPPENS IS WHEN I START MY VEHICLE EITHER THE RADIO WILL PLAY OR IT WON…
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I BOUGHT MY 2019 JEEP CHEROKEE LATTITUDE PLUS 4X4 AND FROM DAY ONE THE RADIO HAS ACTED UP. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THEM TO RESOLVE THE PROBLEM THEY PUT IN A NEW RADIO ONE TIME, A ANTENNA, THE NEXT AND SAID THEY DID SOME REWIREING. WHAT HAPPENS IS WHEN I START MY VEHICLE EITHER THE RADIO WILL PLAY OR IT WONT ( WELL PLAYS BUT YOU CANT HEAR ANYTHING UNLESS YOU TURN THE VOLUME WAY UP ALL MOST MAXIMUM BEFORE YOU CAN START TO HEAR IT). AFTER EACH TIME THEY SAID THEY HAD IT FIXED. IT ALSO WHEN NOT WORKING WHEN YOU HIT SEARCH STATIONS IT WILL GO FROM 95.9 AND KEEP GOING WITH OUT STOPPING BACK TO 95.9 SO NO STATIONS ON SEARCH TO STOP ON.THEY SAID THEY ARE NOT SURE WHAT TO DO NEXT IF IT ACTS UP.SO AFTER BEING FRUSTRATED I DID A SEARCH ON MY JEEP AND FOUND THIS WEB PAGE WITH OTHER PEOPLE SOME WITH THE EXACT SAME VEHICLE AS MINE HAVING THE SAME PROBLEM. I DID HAVE VIDEO BUT NOT SURE HOW TO GET IT OFF OF GOOGLE PHOTOS TO PUT ON HERE.THE RADIO ONLY DOES IT ON START UP AND MIGHT WORK THE NEXT TIME AND NOT THE NEXT OR WORK A FEW TIMES THEN NOT THE NEXT YOU NEVER KNOW WHEN IT WILL ACT UP. HERE IS THE WEBSITE WITH OTHERS HAVING THE EXACT SAME PROBLEM AS ME. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T77884_DS954131 SO CAN SOMEONE HELP ME OUT / LET ME KNOW WHAT TO DO NEXT THANKS...(XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
RADIO CONTINUES TO GO IN AND OUT AFTER 4 TIMES AT THE DEALERSHIP. THIS PROBLEM DOES NOT OCCUR EVERY TIME THE CAR IS STARTED, BUT IT WILL BE IMMEDIATE WHEN YOU TURN THE CAR ON IF THE RADIO WILL WORK OR NOT. MY CAR HAS BEEN UPDATED WITH NEW PROGRAMS, NEW RADIO SYSTEM PUT IN, AND THE ISSUE IS STILL NOT RESOLVED. THE DEALERSHIP A…
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RADIO CONTINUES TO GO IN AND OUT AFTER 4 TIMES AT THE DEALERSHIP. THIS PROBLEM DOES NOT OCCUR EVERY TIME THE CAR IS STARTED, BUT IT WILL BE IMMEDIATE WHEN YOU TURN THE CAR ON IF THE RADIO WILL WORK OR NOT. MY CAR HAS BEEN UPDATED WITH NEW PROGRAMS, NEW RADIO SYSTEM PUT IN, AND THE ISSUE IS STILL NOT RESOLVED. THE DEALERSHIP AT OLIVER C. JOSEPH IN BELLEVILLE, IL STATED THEY ARE NOT SURE WHAT THE ISSUE IS. I WILL BE TAKING MY CAR BACK IN FOR THE FIFTH TIME DUE TO THE RADIO ISSUE NOT BEING FIXED. ALSO, IF THE RADIO STARTS OUT WORKING PROPERLY WHEN THE CAR IS INITIALLY STARTED IT WILL NOT HAPPEN SUDDENLY. EITHER IT WORKS OR DOESN'T WORK WHEN THE CAR IS FIRST STARTED.
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE ERUPTED INTO FLAMES. THE CONTACT PULLED THE VEHICLE OVER AND DISCOVERED SMOKE AND FLAMES COMING FROM THE ENGINE UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS R…
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TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE ERUPTED INTO FLAMES. THE CONTACT PULLED THE VEHICLE OVER AND DISCOVERED SMOKE AND FLAMES COMING FROM THE ENGINE UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS RESTARTED AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO ROUTE 1 CHRYSLER DODGE JEEP RAM OF LAWRENCEVILLE (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, (609) 454-6516), BUT THEY DENIED RESPONSIBILITY BECAUSE THERE WAS MUD ON THE UNDERCARRIAGE. THE MANUFACTURER WAS CALLED AND THE CASE WAS TO BE ASSIGNED AND INVESTIGATED BY A SPECIAL DIVISION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNKNOWN.*DT*JB
TAKARA RECALL MY 2019 JEEP CHEROKEE, LESS THE 6K MILES, CAUGHT ON FIRE WHILE DRIVING DOWN THE ROAD. I PULLED OVER TO FIND FLAMES IGNITING BY WHERE MY ENGINE MEETS THE TRANSMISSION. I QUICKLY PUT IT OUT WITH WATER. CONTACTED THE INSURANCE COMPANY FOR A CLAIM AN TOW. THE CALLED CRYSTER TO FILE A REPORT WITH THEM AS WELL. IT'S N…
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TAKARA RECALL MY 2019 JEEP CHEROKEE, LESS THE 6K MILES, CAUGHT ON FIRE WHILE DRIVING DOWN THE ROAD. I PULLED OVER TO FIND FLAMES IGNITING BY WHERE MY ENGINE MEETS THE TRANSMISSION. I QUICKLY PUT IT OUT WITH WATER. CONTACTED THE INSURANCE COMPANY FOR A CLAIM AN TOW. THE CALLED CRYSTER TO FILE A REPORT WITH THEM AS WELL. IT'S NOW A WEEK LATER, I'VE MISSED WORK AN HAVE NO RENTAL FROM CRYSTER AB ANY INFORMATION OTHER THEN IT'S BEING INVESTIGATED WHEN I WAS ASSURED IT WOULD TAKE 2-4 DAYS AFTER I MADE THE CLAIM.*DT CONSUMER STATED HOOD ERUPTED IN FLAMES. VIN UNAVAILABLE.*JB*DT*JB
THIS VEHICLE HAS TOO MANY SYSTEMS INTEGRATED INTO AND CONTROLLED BY A SINGLE COMPUTER. AFTER ONLY THREE WEEKS (LESS THAN 600 MILES) THE RADIO WOULD NOT TUNE CORRECTLY AND WOULD SOMETIMES TURN OFF THE HEATER WHEN CHANGING A STATION. THIS IS NOT A SAFETY ISSUE BUT THE COMPUTER CONTROLLED TRANSMISSION STARTED TO MAKE NOTICEABLE N…
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THIS VEHICLE HAS TOO MANY SYSTEMS INTEGRATED INTO AND CONTROLLED BY A SINGLE COMPUTER. AFTER ONLY THREE WEEKS (LESS THAN 600 MILES) THE RADIO WOULD NOT TUNE CORRECTLY AND WOULD SOMETIMES TURN OFF THE HEATER WHEN CHANGING A STATION. THIS IS NOT A SAFETY ISSUE BUT THE COMPUTER CONTROLLED TRANSMISSION STARTED TO MAKE NOTICEABLE NOISES AND VIBRATIONS DURING SHIFTS, STARTING AT THE SAME TIME WHILE DRIVING ON A MODERATE SPEED HIGHWAY . I BELIEVE THAT THE COMPUTER IS NO LONGER FUNCTIONING AS INTENDED AND MAY CAUSE UNANTICIPATED PERFORMANCE ANOMALIES WHICH COULD PROVIDE CHALLENGES FOR WHICH THE DRIVER IS UNPREPARED. IT APPEARS THAT FAR TOO MUCH COMPUTER CONTROL HAS BEEN ATTEMPTED ON THIS CAR AND THE TECHNOLOGY IS NEITHER PROVEN NOR RELIABLE.
MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHIL…
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MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHILD AND I WOULD'VE BEEN HIT FROM BEHIND. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE OIL WAS LOW AND IT COULD BE EXCESSIVE OIL CONSUMPTION. THAT COULD HAVE LEAD TO THE STALLING. THERE WERE NO WARNING LIGHTS INVOLVED.
THIS IS IN REFERENCE TO MY 2019 JEEP CHEROKEE LATITUDE PLUS. THE RADIO FADES IN AND OUT MOST OF THE TIME. AFTER INITIAL STARTUP IT MAY OR MAY NOT WORK PROPERLY. IF IT DOES NOT WORK (FADES IN AND OUT) THEN IT WILL NOT CORRECT ITSELF. THE ONLY WAY TO POSSIBLY GET THE RADIO TO WORK PROPERLY WOULD BE TO RESTART THE VEHICLE. THEN IT …
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THIS IS IN REFERENCE TO MY 2019 JEEP CHEROKEE LATITUDE PLUS. THE RADIO FADES IN AND OUT MOST OF THE TIME. AFTER INITIAL STARTUP IT MAY OR MAY NOT WORK PROPERLY. IF IT DOES NOT WORK (FADES IN AND OUT) THEN IT WILL NOT CORRECT ITSELF. THE ONLY WAY TO POSSIBLY GET THE RADIO TO WORK PROPERLY WOULD BE TO RESTART THE VEHICLE. THEN IT MAY OR MAY NOT CORRECT ITSELF. THIS HAPPENS ON THE AM/FM STATIONS. IT DOES NOT HAPPEN WHILE USING SIRRUS RADIO. THIS OCCURS ABOUT 75% OF THE TIME ON STARTUP. 25% OF THE TIME IT WORKS PROPERLY. WHEN IT IS NOT WORKING, THERE IS ONLY ONE OR TWO STATIONS THAT WILL BE ABLE TO BE TUNED IF USING THE AUTO TUNING BUTTON. IT WILL TUNE TO THE ONE STATION (HOWEVER, IT STILL FADES IN AND OUT). THE DEALER HAS REPLACED THE RADIO TO NO AVAIL. THEY ARE TRYING THE ANTENNA HOWEVER THERE ARE SEVERAL OWNERS WHO REPORT THAT DOES NOT WORK EITHER. ALTHOUGH THIS IS NOT NECESSARILY A SAFETY CONCERN IT IS STILL A MAJOR PROBLEM WITH MY $33,000 VEHICLE. WE NEED TO KNOW HOW TO GET THIS RECTIFIED. THIS HAS BEEN HAPPENING SINCE THE DAY I PICKED UP MY VEHICLE.
Official recalls
1126V290000 · Power Train
May 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
25V011000 · Power Train
Apr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
19V637000 · Steering:rack And Pinion:pinion Shaft; Steering:rack And Pinion:rack
Aug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
19V449000 · Air Bags
Jun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
19V248000 · Seats
Mar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
18V917000 · Electrical System: Instrument Cluster/panel
Dec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
18V739000 · Power Train:automatic Transmission
Oct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
18V523000 · Service Brakes, Hydraulic:foundation Components:disc:caliper
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
18V524000 · Electrical System:wiring:front Underhood
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
18V492000 · Power Train:automatic Transmission
Jul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
18V344000 · Engine And Engine Cooling:engine
May 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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