NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
256 reportsClear category filter4,000 miles · Jul 22, 2019
Unknown Or OtherFire
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE APPROXIMATELY 5 MINUTES LATER SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. NO FLAMES WERE PRESENT BUT SEVERAL PARTS UNDER THE HOOD HAD MELTED. NO FURTHER INFORMATION WAS AVAILABLE. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VE…
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TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE APPROXIMATELY 5 MINUTES LATER SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. NO FLAMES WERE PRESENT BUT SEVERAL PARTS UNDER THE HOOD HAD MELTED. NO FURTHER INFORMATION WAS AVAILABLE. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS THE TOWED TO THE LOCAL DEALER ATLANTIC JEEP (555 SUNRISE WHY, WEST ISLIP NY). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. *DT*JB*DT *TR
NHTSA ODI #11233900
9,291 miles · Jul 12, 2019
SteeringUnknown Or Other
JEEP CHEROKEE EATS ENGINE OIL TOO QUICKLY. ON MY 3RD OIL CHANGE IN LESS THAN 10 MONTHS LESS THAN 2500 MILES DIFFERENCE. CAR DOES NOT LET YOU KNOW WHEN THE VEHICLE HAS NO MORE OIL IT WILL STALL WITH NO WARNING.
NHTSA ODI #11231515
23,000 miles · Jul 6, 2019
EngineUnknown Or Other
VEHICLE WITH 23 K MILES WITH OIL CONSUMPTION AND COOLANT PROBLEMS, WITH NO INDICATOR WARNING OF LOW OIL OR COOLANT LEVEL. THIS VEHICLE COULD SHUT OFF WITH NO WARNING, WHICH COULD CAUSE AN ACCIDENT. THIS IS A BRAND NEW VEHICLE THAT NOW WILL HAVE TO GO THROUGH OIL CONSUMPTION PROGRAM. ACCORDING TO NUMEROUS ONLINE COMPLAINTS, TH…
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VEHICLE WITH 23 K MILES WITH OIL CONSUMPTION AND COOLANT PROBLEMS, WITH NO INDICATOR WARNING OF LOW OIL OR COOLANT LEVEL. THIS VEHICLE COULD SHUT OFF WITH NO WARNING, WHICH COULD CAUSE AN ACCIDENT. THIS IS A BRAND NEW VEHICLE THAT NOW WILL HAVE TO GO THROUGH OIL CONSUMPTION PROGRAM. ACCORDING TO NUMEROUS ONLINE COMPLAINTS, THIS ISSUE HAS BEEN ONGOING. THIS COULD BE A POTENTIALLY HUGE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND/OR RECALLED IMMEDIATELY.
NHTSA ODI #11229741
Mileage unknown · Jun 25, 2019
Unknown Or Other
MY PASSENGER DOOR WILL NOT OPEN OR CLOSE USING THE KEYPAD OR DOOR PAD
NHTSA ODI #11222585
1 miles · Jun 23, 2019
EngineSteeringUnknown Or Other
MY 2019 IS ABOUT TO HAVE IT'S 3RD OIL CHANGE, APPARENTLY IT'S SUPPOSED TO GO EVERY 3,000 MILES TO GET AN OIL CHANGE. WHEN I CALLED THE DEALERSHIP THE GUY THAT'S IN SERVICES DIDN'T CARE OF MY CONCERN REGARDING THE CHEROKEE TURNING OFF WHILE DRIVING DURING TRAFFIC ESPECIALLY IN THE FREEWAYS, ALL HE KEPT SAYING YUP YUP YUP. HE KEP…
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MY 2019 IS ABOUT TO HAVE IT'S 3RD OIL CHANGE, APPARENTLY IT'S SUPPOSED TO GO EVERY 3,000 MILES TO GET AN OIL CHANGE. WHEN I CALLED THE DEALERSHIP THE GUY THAT'S IN SERVICES DIDN'T CARE OF MY CONCERN REGARDING THE CHEROKEE TURNING OFF WHILE DRIVING DURING TRAFFIC ESPECIALLY IN THE FREEWAYS, ALL HE KEPT SAYING YUP YUP YUP. HE KEPT TELLING ME HE HAS A PAPER STATING THAT JEEP CHEROKEES NEW MODELS ARE BUILT LIKE THAT NOW. ALL HE OFFERED WAS TO DO AN OIL CONSUMPTION TEST WHICH I HAVE TO MAKE AN APPT FOR AND GO EVERY 1,000 MILES TO GET IT READ. I MENTIONED THAT THE COMPASS HAS THE SAME TYPE ENGINE, HOWEVER, WITH THE COMPASS I WOULD GO 5,000 MILES OR MORE. I CANNOT CONTINUE TO PAY FOR A CAR THAT PUTS ME AND MY FAMILY AT RISK FOR ACCIDENT. MY CAR TURNS OFF COMPLETELY ALL THE LIGHTS ON THE DASH BOARD TURNS ON BEFORE TURNING OFF AND STATES IT'S THE BATTERY WHEN IT'S NOT THE BATTERY. WHY HASNT THIS BEEN RECALLED OR FIX MY CHRYSLER OR FIAT! THE FIRST TIME IT HAPPENED WAS AROUND CHRISTMAS TIME THEN 3 MONTHS LATER. I HAD TO GET MY FIRST OIL CHANGE BEFORE THE 3 MONTHS OF GETTING IT.
NHTSA ODI #11221983
Mileage unknown · Jun 16, 2019
Electrical SystemService BrakesUnknown Or Other
WEN INTO ARBITRATION WITH DOCUMENTAITON OF 8 TRIPS TO DEALER TO FIND PROBLEM THEY TOLD US THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM SSSEE RECALL #UA9/NHTSA 18V-739. .AFTER THE ARBITRATION CKHRYSLER REP STATED THAT THE VEHICLE WAS NOT UNSAFE.I BELIEVE OTHER PEOPLE ARE DEALING WITH THIS SAME PROBLEM. I CAN MAIL COOPIES OF WORK …
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WEN INTO ARBITRATION WITH DOCUMENTAITON OF 8 TRIPS TO DEALER TO FIND PROBLEM THEY TOLD US THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM SSSEE RECALL #UA9/NHTSA 18V-739. .AFTER THE ARBITRATION CKHRYSLER REP STATED THAT THE VEHICLE WAS NOT UNSAFE.I BELIEVE OTHER PEOPLE ARE DEALING WITH THIS SAME PROBLEM. I CAN MAIL COOPIES OF WORK ORDERS AND AND JUCGEMENT FROM NCDS .PLEAS SEND MAILING INFO.
NHTSA ODI #11220437
4,600 miles · Jun 10, 2019
Electrical SystemEngineUnknown Or Other
ON 6/8/2019, I PULLED THROUGH MY GATE, LEFT THE VEHICLE IN PARK TO CLOSE THE GATE WHICH TAKES A FEW SECONDS. MY VEHICLE COMPLETELY SHUT DOWN. RESTARTED, AC WAS OFF, AUDIO ALSO OFF. DROVE FOR ABOUT 35 MILES, MADE 2 STOPS, ALL OK. NEXT LEG OF TRIP APPROX 20 MILES, COMING INTO ANOTHER TOWN AND APPROACHING TRAFFIC LIGHT. AT THE LIGH…
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ON 6/8/2019, I PULLED THROUGH MY GATE, LEFT THE VEHICLE IN PARK TO CLOSE THE GATE WHICH TAKES A FEW SECONDS. MY VEHICLE COMPLETELY SHUT DOWN. RESTARTED, AC WAS OFF, AUDIO ALSO OFF. DROVE FOR ABOUT 35 MILES, MADE 2 STOPS, ALL OK. NEXT LEG OF TRIP APPROX 20 MILES, COMING INTO ANOTHER TOWN AND APPROACHING TRAFFIC LIGHT. AT THE LIGHT AS I STOPPED, THE VEHICLE AGAIN SHUT DOWN IN DRIVE AT THE STOP LIGHT IN CONSIDERABLE AMOUNT OF TRAFFIC. THIS WAS NOT THE AUTO STOP/START, IT SHUT DOWN AGAIN. HAD TO PUT IN PARK, IT DID RESTART, AND AGAIN, AC OFF, AUDIO OFF. PROCEEDED TO MY NEXT STOP WHERE THE VEHICLE TRIED TO SHUT DOWN AS I PULLED INTO PARKING SPOT, I WAS ABLE TO COMPLETE PARKING. UPON RETURNING TO THE VEHICLE, IT STARTED, BUT NOW HAVE BACK UP CAMERA FAILURE WHICH HAS NOT WORKED SINCE THAT EPISODE. THIS WAS TERRIBLY DANGEROUS AS I WAS IN A LOT OF TRAFFIC AND WAS HELPLESS UNTIL I GOT IT TO RESTART.
NHTSA ODI #11219099
3,200 miles · May 24, 2019
EngineUnknown Or Other
JUST PURCHASED VEHICLE 3 DAYS AGO. HAS 3,300 MILES ON IT. EVERY TIME I'VE DRIVEN IT TODAY, THE RADIO VOLUME AND RECEPTION FADES IN AND OUT. ON EVERY CHANNEL. I DON'T LIVE OR DRIVE IN REMOTE AREAS, SO IT IS NOT A SIGNAL ISSUE. I ENJOY LISTENING TO MUSIC WHILE DRIVING, BUT THIS WAS SO ANNOYING THAT I RODE HOME IN SILENCE. THE FADE…
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JUST PURCHASED VEHICLE 3 DAYS AGO. HAS 3,300 MILES ON IT. EVERY TIME I'VE DRIVEN IT TODAY, THE RADIO VOLUME AND RECEPTION FADES IN AND OUT. ON EVERY CHANNEL. I DON'T LIVE OR DRIVE IN REMOTE AREAS, SO IT IS NOT A SIGNAL ISSUE. I ENJOY LISTENING TO MUSIC WHILE DRIVING, BUT THIS WAS SO ANNOYING THAT I RODE HOME IN SILENCE. THE FADE IN AND OUT HAPPENS REGARDLESS OF MOTION OF THE VEHICLE OR VOLUME I TURN IT UP TO.
NHTSA ODI #11209812
15,000 miles · Mar 18, 2019
Unknown Or Other
VEHICLE STALLS WHILE DRIVING.
NHTSA ODI #11187492
Mileage unknown · Mar 11, 2019
Electrical SystemUnknown Or Other
MY JEEP KEEPS CUTTING OFF WHILE DRIVING I'M THE MIDDLE OF TRAFFIC. I HAVE COMPLAINED ABOUT THE PROBLEM AND NOTHING HAS BEEN DONE ABOUT IT. IT'S UNSAFE. AND RADIO CUTS ON AND OFF, CHANGE THE STATION AND HEAT AND A/C ON ITS OWN.
NHTSA ODI #11185982
Official recalls
11May 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Apr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Aug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Jun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Mar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Dec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Oct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Jul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
May 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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