NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
256 reportsClear category filter21,000 miles · Sep 2, 2020
Electrical SystemEngineUnknown Or Other
LESS THAN A YEAR INTO THE PURCHASE OF A BRAND NEW 2019 JEEP CHEROKEE, THE AUTO START-STOP FAILED COMPLETELY DURING DAILY RIDES (BEFORE THEN, IT USED TO WORK PERFECTLY -- AT THE RED LIGHT FOR EXAMPLE). TOOK IT TO THE DEALERSHIP SERVICE CENTER WHERE I HAD BOUGHT MY CAR FROM, THEY TOLD ME THE FEATURE FUNCTIONS ON A SEPARATE BATTERY…
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LESS THAN A YEAR INTO THE PURCHASE OF A BRAND NEW 2019 JEEP CHEROKEE, THE AUTO START-STOP FAILED COMPLETELY DURING DAILY RIDES (BEFORE THEN, IT USED TO WORK PERFECTLY -- AT THE RED LIGHT FOR EXAMPLE). TOOK IT TO THE DEALERSHIP SERVICE CENTER WHERE I HAD BOUGHT MY CAR FROM, THEY TOLD ME THE FEATURE FUNCTIONS ON A SEPARATE BATTERY AND THAT THEY COULD DO NOTHING CRAZY BUT MANUALLY (TEMPORARILY) RECHARGE WHATEVER BATTERY THEY WERE REFERRING TO. THE SERVICE MANAGER ALSO CLUELESSLY TOLD ME TO GIVE IT A FEW HOURS AFTER EACH RIDE UNTIL THE BATTERY RESPONSIBLE FOR THE AUTO START-STOP FUNCTIONALITY RECHARGES ITSELF. ALTHOUGH I FOLLOWED THEIR INSTRUCTION, I GOT ZERO RESULT. TODAY AT THE TIME OF WRITING THIS COMPLAINT, IT IS GETTING CLOSE TO TWO YEARS AFTER MY PURCHASE AND THERE OCCURS ANOTHER ANNOYING BUG: THE MAIN BATTERY KEEPS DYING ON ME EVERY TIME I WANT TO START THE CAR. ALSO, THE FRONT DISPLAY SHOWS AN "ENGINE TEMPERATURE HOT" MESSAGE AS THE BATTERY FAILS TO START THE CAR, ALTHOUGH I DO NOT BELIEVE THE MESSAGE IS RELEVANT SINCE MY CAR HAD BEEN SITTING IN A FAIRLY COOL SPOT FOR AT LEAST 10 HOURS - NO REASON FOR ANY PARTS OF IT TO GET HOT WHILE THE ENGINE IS SHUT DOWN.
NHTSA ODI #11352849
13,600 miles · Aug 29, 2020
EngineSteeringUnknown Or Other
WHILE MAKE A RIGHT TURN FROM A CITY STREET INTO MY RESIDENTIAL AREA THE VEHICLE TURNED OFF IN MID TURN.
NHTSA ODI #11351982
20,600 miles · Aug 5, 2020
EngineUnknown Or Other
THE CHEROKEE SUDDENLY AND UNEXPECTEDLY TURNS OFF. LUCKILY WHILE STANDING AT A RED LIGHT. WAS AT THE DEALERSHIP - DROVE SEVERAL MILES WITHOUT FINDING AN ISSUE. TODAY (8-5-2020) IT HAPPENED AGAIN FOR THE THIRD TIME.
NHTSA ODI #11343572
10,250 miles · Jul 6, 2020
Electrical SystemUnknown Or Other
THE UCONNECT SYSTEM IS MALFUNCTIONING WHEN IN MOTION. IT IS RANDOMCLY CALLING PEOPLE, NAV IS A MESS AND NOT WORKING, RADIO WILL SWITCH FROM FM/AM/SATTELITE STATIONS, EVERY THING IS HAPHAZARDLY MESSED UP. I FEEL IT VERY DANGEROUS AS IT IS SO DISTRACTING. I TRADED THE CAR YESTERDAY SO I WOULD NOT GET IN AN ACCIDENT.
NHTSA ODI #11337751
Mileage unknown · Jul 4, 2020
Unknown Or Other
MY CAR HAS STALLED ON ME A TOTAL OF 8 TIMES. TODAY WHILE AT THE GAS STATION I TURNED MY CAR OFF AND HAD TO WAIT IN THE HEAT FOR MY CAR TO REBOOT AND COME BACK ON. I SPOKE WITH SOME ONE IN THE SERVICE DEPARTMENT WHO TOLD ME THAT THE RECALL HAD BEEN TAKEN CARE OF AND THAT WE SHOULD NOT HAVE ANY OTHER PROBLEMS JUST 1 WK AND A HALF …
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MY CAR HAS STALLED ON ME A TOTAL OF 8 TIMES. TODAY WHILE AT THE GAS STATION I TURNED MY CAR OFF AND HAD TO WAIT IN THE HEAT FOR MY CAR TO REBOOT AND COME BACK ON. I SPOKE WITH SOME ONE IN THE SERVICE DEPARTMENT WHO TOLD ME THAT THE RECALL HAD BEEN TAKEN CARE OF AND THAT WE SHOULD NOT HAVE ANY OTHER PROBLEMS JUST 1 WK AND A HALF AGO WHEN MY CAR WAS SERVICED. WE ARE CURRENTLY HAVING THE SAME PROBLEM. I'M FURIOUS! I CALL AND CALL AND GET THE RUN AROUND AND NOW AM TOLD SINCE I HAVE 65000 MILES I MAY NOW HAVE TO COVER THE EXPENSES OF A NEW STARTER BECAUSE OF THEIR MESS UP.
NHTSA ODI #11337463
35,000 miles · Jun 9, 2020
Power TrainUnknown Or OtherVehicle Speed Control
I HAVE REPORTED PROBLEMS WITH THE TRANSMISSION AND REVVING UP WHILE DRIVING TODAY. BUT I GOT IN MY JEEP WENT DOWN THERE ROAD TO A STOP SIGN. THEN PRECEDED TO DRIVE AND THE JEEP JUST ROARED AND DID NOT ACCELERATE, I'M IN THE MIDDLE OF THE ROAD THEN HERE COMES TRAFFIC CLOSER. THE TRANSMISSION IS A PROBLEM. THERE IS NO FIXI…
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I HAVE REPORTED PROBLEMS WITH THE TRANSMISSION AND REVVING UP WHILE DRIVING TODAY. BUT I GOT IN MY JEEP WENT DOWN THERE ROAD TO A STOP SIGN. THEN PRECEDED TO DRIVE AND THE JEEP JUST ROARED AND DID NOT ACCELERATE, I'M IN THE MIDDLE OF THE ROAD THEN HERE COMES TRAFFIC CLOSER. THE TRANSMISSION IS A PROBLEM. THERE IS NO FIXING, EVERY JEEP SHIP I GO TO, THEY DON'T FINE NOTHING. *TR
NHTSA ODI #11328068
20,000 miles · Jun 5, 2020
EquipmentUnknown Or Other
RADIO HAS TERRIBLE RECEPTION. THIS SEEMS TO BE A COMMON PROBLEM AS I RESEARCHED ONLINE. NOT ACCEPTABLE. I WANT IT REPAIRED OR REPLACED. *TR
NHTSA ODI #11327400
17,000 miles · May 26, 2020
EquipmentUnknown Or Other
THE RADIO CUTS IN AND OUT ONLY ON FM STATION NOT ON AM OR IF YOUR PLAYING THROUGH BLUETOOTH OR AX CORD. I SEEN TONS OF COMPLAINTS ALL OVER THE INTERNET AND NOTHING IS BEING DONE ABOUT IT. WE ARE READY TO TAKE THE CAR BACK. PLEASE DO RECALL AND REPLACE RADIO. WHEN IT DOES THIS YOU CAN TURN VOLUME ALL THE WAY UP AND ITS NOT VERY L…
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THE RADIO CUTS IN AND OUT ONLY ON FM STATION NOT ON AM OR IF YOUR PLAYING THROUGH BLUETOOTH OR AX CORD. I SEEN TONS OF COMPLAINTS ALL OVER THE INTERNET AND NOTHING IS BEING DONE ABOUT IT. WE ARE READY TO TAKE THE CAR BACK. PLEASE DO RECALL AND REPLACE RADIO. WHEN IT DOES THIS YOU CAN TURN VOLUME ALL THE WAY UP AND ITS NOT VERY LOUD. LOVE THE CAR PLEASE FIX THANKS *TR
NHTSA ODI #11325996
27,000 miles · Apr 17, 2020
Electrical SystemEngineUnknown Or Other
MY CAR HAS TURNED OFF ON ME SEVERAL TIMES SINCE I BOUGHT IT. IT SLOWLY STARTS AND SHUTS OFF WHEN I MAKE A TURN. IT HAS SHUT OFF ON ME UP TO 4 TIMES IN LESS THAN A MILE, WHILE I HAVE MY CHILD IN THE CAR. ALSO IN A BUSY INTERSECTION. I HAVE TAKEN IT BACK TO DEALER SEVERAL TIMES AND THEY SAY IT IS DUE TO LOW OIL AND THEY ADD IT AND…
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MY CAR HAS TURNED OFF ON ME SEVERAL TIMES SINCE I BOUGHT IT. IT SLOWLY STARTS AND SHUTS OFF WHEN I MAKE A TURN. IT HAS SHUT OFF ON ME UP TO 4 TIMES IN LESS THAN A MILE, WHILE I HAVE MY CHILD IN THE CAR. ALSO IN A BUSY INTERSECTION. I HAVE TAKEN IT BACK TO DEALER SEVERAL TIMES AND THEY SAY IT IS DUE TO LOW OIL AND THEY ADD IT AND SEND ME ON MY WAY. THIS ISSUE CONTINUES AND IS A HUGE INCONVENIENCE. 04/10 WAS THE LAST TIME IT HAPPENED, I TOOK IT IN AND THEY CHANGED MY OIL AGAIN. *TR
NHTSA ODI #11321371
12,000 miles · Apr 2, 2020
EngineUnknown Or Other
EVERY TIME I DON'T GET AN OIL CHANGE RIGHT AWAY, MY CAR WILL STALL IN THE MIDDLE OF THE ROAD AT RANDOM TIMES WITH NO WARNING. I HAVE BEEN WITH MY TWO YOUNG CHILDREN IN THE CAR WHEN THIS HAS HAPPENED SEVERAL TIMES, IT'S EXTREMELY UNSAFE AND I AM SO TIRED OF THIS ISSUE. I'VE SPOKE WITH THE DEALERSHIP AND THEY SAID ALL JEEP CHEROKE…
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EVERY TIME I DON'T GET AN OIL CHANGE RIGHT AWAY, MY CAR WILL STALL IN THE MIDDLE OF THE ROAD AT RANDOM TIMES WITH NO WARNING. I HAVE BEEN WITH MY TWO YOUNG CHILDREN IN THE CAR WHEN THIS HAS HAPPENED SEVERAL TIMES, IT'S EXTREMELY UNSAFE AND I AM SO TIRED OF THIS ISSUE. I'VE SPOKE WITH THE DEALERSHIP AND THEY SAID ALL JEEP CHEROKEE'S ARE LIKE THIS, AS IF IT IS NORMAL. WE ARE LUCKY WE HAVEN'T GOTTEN INTO A CRASH DUE TO THIS. THIS IS JUST RIDICULOUS AND I'M LOOKING INTO DOING A BUY BACK FOR THIS CAR. CAN'T TRUST JEEP NOW.
NHTSA ODI #11320034
Official recalls
11May 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Apr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Aug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Jun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Mar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Dec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Oct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Jul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
May 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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