NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
256 reportsClear category filter37,000 miles · Jan 24, 2021
EngineUnknown Or Other
SLOWING TO A STOP LIGHT AND VEHICLE STALLED OUT LOSING ALL POWER. THE VEHICLE HAS ALREADY HAD THE RECALLS ASSOCIATED COMPLETED AND HAD A RECENT OILS CHANGE. THE DAY AFTER THE RECALLS, THE CAR STALLED AGAIN BEFORE COMING TO A FULL STOP. TWICE IT WAS ON A HIGHWAY, ONCE IN A DRIVEWAY, ONCE IN AN INTERSECTION COMING OFF A BRIDGE.…
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SLOWING TO A STOP LIGHT AND VEHICLE STALLED OUT LOSING ALL POWER. THE VEHICLE HAS ALREADY HAD THE RECALLS ASSOCIATED COMPLETED AND HAD A RECENT OILS CHANGE. THE DAY AFTER THE RECALLS, THE CAR STALLED AGAIN BEFORE COMING TO A FULL STOP. TWICE IT WAS ON A HIGHWAY, ONCE IN A DRIVEWAY, ONCE IN AN INTERSECTION COMING OFF A BRIDGE. TWICE IN MOTION OTHERS WERE AT A STOP. I LOST COUNT AND THE ISSUE IS INCONSISTENT. MOST RECENT 1/24/21
NHTSA ODI #11389654
29,000 miles · Dec 11, 2020
Unknown Or Other
THE CAR TURNS OFF WHILE DRIVING AND THEN EVERYTHING LOCKS UP. THIS HAS HAPPEN TWO DAYS IN A ROW 12/10/2020 AND 12/11/2020
NHTSA ODI #11383026
5 miles · Dec 5, 2020
StructureUnknown Or Other
WHILE DRIVING, MY REAR HATCH WARNING CAME ON, I PULLED OVER TO REALIZE THAT THE LATCH WOULD NOT LOCK, CAUSING MY LIGHTS TO STAY ON, CAUSING A COLD ENVIRONMENT FOR MY 9 MONTHS OLD BABY, WITH THE DOOR NOT BEING ABLE TO SEAL. WITH THIS BROKEN, ALSO DISABLES MY REMOTE START, VOIDING ANY ANTI THEFT ABILITIES.
NHTSA ODI #11378025
32,500 miles · Oct 22, 2020
Electrical SystemPower TrainUnknown Or Other
WHILE DRIVING, MY CAR WILL RANDOMLY SHUT OFF COMPLETELY. THERE IS A DINGING NOISE AND A QUICK FLASH OF THE BATTERY LIGHT AND THEN IT SAYS THE PRESS BRAKE AND PUSH START. I CAN NOT ACCELERATE BUT CAN BRAKE. AS SOON AS I'M COMPLETELY STOPPED, THE STEERING LOCKS AND IT STRUGGLES TO START AGAIN. IT IS RANDOM AND HAS HAPPENED MORE TH…
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WHILE DRIVING, MY CAR WILL RANDOMLY SHUT OFF COMPLETELY. THERE IS A DINGING NOISE AND A QUICK FLASH OF THE BATTERY LIGHT AND THEN IT SAYS THE PRESS BRAKE AND PUSH START. I CAN NOT ACCELERATE BUT CAN BRAKE. AS SOON AS I'M COMPLETELY STOPPED, THE STEERING LOCKS AND IT STRUGGLES TO START AGAIN. IT IS RANDOM AND HAS HAPPENED MORE THAN ONCE IN A ROW. IT HAPPENED 4 MONTHS AGO AND THE SERVICE DEPARTMENT SAID THE BATTERY FAILED AND REPLACED THE BATTERY, BUT IT HAPPENED AGAIN A WEEK AGAIN WHILE I WAS TURNING. AFTER I RESTARTED IT, IT DID IT LIKE 15 SECONDS LATER. THEN TWO DAYS AFTER THAT IT SHUT OFF RANDOMLY WHILE I WAS DRIVING 35-40 MPH DOWN A STRAIGHT ROAD. I'VE TAKEN IT IN AGAIN AND THIS TIME THEY CAN'T FIND ANYTHING WRONG WITH IT. BATTERY WAS FINE, NO CODES. EVEN THE SOFTWARE THAT GOT UPDATED BECAUSE OF THE RECALL (STALLING WHILE DRIVING) WAS FINE. I'VE SEEN PEOPLE SAY THAT THE OIL LEVEL CAN CAUSE IT TO STALL, BUT MY OIL WAS AT 60% AT THE TIME IT STARTED HAPPENING. IT'S NOT SAFE THAT THE CAR RANDOMLY SHUTS OFF WITHOUT NOTICE, WHILE DRIVING ON A ROAD OR HIGHWAY. THAT CAN CAUSE A SERIOUS ACCIDENT IF IT HAPPENS AT THE WRONG TIME.
NHTSA ODI #11365729
36,800 miles · Oct 1, 2020
Electrical SystemSteeringUnknown Or Other
6 TIMES IN THE LAST WEEK, MY CAR HAS SHUT OFF MID DRIVE. AS I AM DRIVING, MY CAR WILL DING, MY BATTERY LIGHT WILL FLASH ON AND THEN MY CAR WILL COMPLETELY SHUT DOWN WITHIN 3-5 SECONDS. I WILL HAVE TO TURN MY KEY TO OFF, WAIT A MINUTE AND RESTART. I WILL HAVE TO PUMP THE GAS PEDAL AND MY CAR WILL SPUTTER BEFORE IT TURNS OVER AND …
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6 TIMES IN THE LAST WEEK, MY CAR HAS SHUT OFF MID DRIVE. AS I AM DRIVING, MY CAR WILL DING, MY BATTERY LIGHT WILL FLASH ON AND THEN MY CAR WILL COMPLETELY SHUT DOWN WITHIN 3-5 SECONDS. I WILL HAVE TO TURN MY KEY TO OFF, WAIT A MINUTE AND RESTART. I WILL HAVE TO PUMP THE GAS PEDAL AND MY CAR WILL SPUTTER BEFORE IT TURNS OVER AND STARTS BACK UP. UNDER NORMAL CIRCUMSTANCES, I DO NOT HAVE ANY ENGINE LIGHTS DISPLAYED ON MY SCREEN FOR ATTENTION AND EVERYTHING RUNS SMOOTHLY. I HAVE ALSO CHECKED MY BATTERY ON THE SCREEN DISPLAY AS I DRIVE AND IT IS ALWAYS BETWEEN 14.2-14.4V. DURING THESE SHUTS, MY CAR IS GOING UNDER 30 MILES PER HOUR, BUT HAS HAPPENED AS I AM TURNING AND GOING STRAIGHT. MOST RECENTLY (THIS MORNING), I WAS DRIVING STRAIGHT (HAD JUST PULLED OUT OF MY PARKING SPOT AT MY APARTMENT) AND MY BATTERY LIGHT TURNED ON AND MY CAR LOCKED. THE STEERING WHEEL AND PEDALS WERE UNUSABLE, BUT MY ENGINE REMAINED ON. I CHECKED MY BATTERY DURING THIS AND IT SAYS IT WAS AT 12.2V. I HAD TO SHUT MY CAR OFF, PUMP THE GAS TO TURN THE ENGINE OVER AND MY BATTERY DISPLAYED AS BACK AT 14.4V. THIS HAPPENED 3 MORE TIMES BEFORE I WAS OUT OF MY APARTMENT COMPLEX (EVERY 50 FEET OR SO) AND I TURNED AROUND AND PARKED AGAIN. I HAD MY CAR HOOKED UP TO DIAGNOSTICS MACHINE AFTER IT BEGAN THE FIRST SHUT DOWNS, BUT IT RETURNED WITH NO ERROR CODES AND MY BATTERY TESTED FINE AND ALL THE WIRES WERE SECURE. I CALLED MY JEEP DEALERSHIP AND THEY STATED I AM OUTSIDE MY WARRANTY (BY 800 MILES), SO I WOULD HAVE TO PAY FOR THE FIX. THIS IS CLEARLY A DEFECT WITH MY CAR. I CAN SEE THROUGH ONLINE RESEARCH THAT MANY OTHER JEEP CHEROKEE OWNERS ARE HAVING THESE EXACT ISSUES AND JEEP IS GIVING THEM THE RUNAROUND. I ALSO SEE THERE ARE SOME RECALLS FOR JEEP PERTINENT TO THIS CONCERN, HOWEVER MY PARTICULAR CAR IS NOT INCLUDED. THIS IS VERY DANGEROUS AS MY SON WAS IN MY CAR FOR ALL OCCURRENCES + I HAVE A 30 MIN COMMUTE.
NHTSA ODI #11362176
41,000 miles · Sep 23, 2020
Unknown Or Other
WHILE DRIVING EAST ON INTERSTATE 70, I HAD A BLOWOUT. AFTER LOOKING AT THE REMAINING TIRES, IT SEEMED THAT THEY WERE ALL PRETTY WORN - IF THEY HAVE THE MINIMUM 2/32 TREAD REMAINING, THEY BARELY DO. I FEEL THAT A PROPER SAFETY INSPECTION WAS COMPLETED BEFORE ENTERPRISE CAR RENTAL ON 37TH STREET NORTH IN WICHITA, KANSAS SENT ME AW…
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WHILE DRIVING EAST ON INTERSTATE 70, I HAD A BLOWOUT. AFTER LOOKING AT THE REMAINING TIRES, IT SEEMED THAT THEY WERE ALL PRETTY WORN - IF THEY HAVE THE MINIMUM 2/32 TREAD REMAINING, THEY BARELY DO. I FEEL THAT A PROPER SAFETY INSPECTION WAS COMPLETED BEFORE ENTERPRISE CAR RENTAL ON 37TH STREET NORTH IN WICHITA, KANSAS SENT ME AWAY IN THE VEHICLE.
NHTSA ODI #11360739
31,000 miles · Sep 21, 2020
Electrical SystemEngineUnknown Or Other
VEHICLES STALLS COMPLETELY AND DOES NOT WANT TO START IT TAKES ABOUT 3 ROUNDS OF SECURITY MODE OF SECONDS BEFORE IT WILL RESTART AGAIN.
NHTSA ODI #11360228
76,500 miles · Sep 15, 2020
Unknown Or Other
WHILE DRIVING, THE CAR SHUT OFF AND HAD TO BE RESTARTED.
NHTSA ODI #11355201
63,000 miles · Sep 14, 2020
EngineUnknown Or Other
BOUGHT CAR IN 1/20 WITH 2.4L TIGERSHARK ENGINE. USING EXCESSIVE AMOUNT OF OIL; GARAGE DID NOT DIAGNOSE AND CAR IS NOW AT JEEP DEALER. WE HAD OIL CHANGES COMPLETED AS REQUIRED AND STILL HAD TO ADD OIL BETWEEN CHANGES. AT THE LAST GARAGE VISIT THEY HAD TO ADD 2.5 QUARTS OF OIL. NO OIL LIGHT CAME ON AT ANY TIME. WHEN CAR STARTED…
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BOUGHT CAR IN 1/20 WITH 2.4L TIGERSHARK ENGINE. USING EXCESSIVE AMOUNT OF OIL; GARAGE DID NOT DIAGNOSE AND CAR IS NOW AT JEEP DEALER. WE HAD OIL CHANGES COMPLETED AS REQUIRED AND STILL HAD TO ADD OIL BETWEEN CHANGES. AT THE LAST GARAGE VISIT THEY HAD TO ADD 2.5 QUARTS OF OIL. NO OIL LIGHT CAME ON AT ANY TIME. WHEN CAR STARTED RUNNING ROUGH AND WANTED TO STALL WE TOOK IMMEDIATELY TO GARAGE. THEY SAY WE NEED A REBUILT OR NEW ENGINE BECAUSE OF THE OIL CONSUMPTION. WE ARE WORKING SENIORS WITH ONLY ONE VEHICLE! A $3,000 BILL IS RIDICULOUS ESPECIALLY SINCE WE FOUND THAT THIS ENGINE HAS HAD THE SAME PROBLEM SINCE 2012!
NHTSA ODI #11354834
20,847 miles · Sep 8, 2020
EngineService BrakesUnknown Or Other
WHILE TAKING A RIGHT HAND TURN THROUGH A TRAFFIC LIGHT INTO THE FLOW OF TRAFFIC THE VEHICLE SHUT OFF AND I HAD TO COME TO A COMPLETE STOP AND PUT IT IN PARK TO RESTART.
NHTSA ODI #11353840
Official recalls
11May 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Apr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Aug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Jun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Mar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Dec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Oct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Jul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
May 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗